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BEST WESTERN PLUS Landmark Hotel & Suites

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BEST WESTERN PLUS Landmark Hotel & Suites
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263 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Nixa, Missouri
Reviewed 2 days ago NEW

Stayed one night while in town for work. Conveniently located off I-10 and Veteran's Blvd. Finding parking was easy (small car), front desk staff were friendly. Room was large and clean, with an OK view (looking toward Veterans, 5th floor). A/C-Heater had an odd noise, like something was rattling around inside--it eventually bugged me enough that I just turned the...

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Helpful?
Thank heywood417
Metairie, Louisiana
Reviewed 2 days ago NEW

This is my home away from home! Erika me Sybil are excellent! Every one I encounter is always willing to help and always helpful! Housekeeping is always willing to help whenever needed the breakfast staff is amazing.

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Helpful?
Thank LG R
New Orleans, Louisiana
Reviewed 4 days ago NEWvia mobile

Came to the landmark for a wedding and stayed the night. Nice suite in the tower building. Lost my coat at the reception and staff was very helpful in helping me to get it back. Very nice hotel. Also very nice venue for a wedding or party.

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Helpful?
Thank lesagejr
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback. We are happy you enjoyed your time with us while celebrating such a special event. We hope we will have opportunities to host you again in the future and look forward to your return. If we can ever be of any help to you please reach out...

Pineville, Louisiana
Reviewed 6 days ago NEW

Such a great place to stay. The Tower rooms are wonderful. Clean and comfortable. The staff is always friendly and helpful. We've eaten from the downstairs lounge quite a few times. The food is great and the price is affordable. Would definitely recommend this hotel to anyone traveling to the area.

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Helpful?
Thank christinamI2647FS
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello, Thank you for much for this wonderful review. We truly appreciate having you as our guest and hope to be of service again very soon! Warm Regards, Teresa Munoz - Revenue Manager

Reviewed 1 week ago via mobile

Stayed at this place multiple times and it is the best hotel you can get at this price. The location is great and the rooms are decent. Parking is a little tough and could use more lighting as some areas are dark at night but overall great experience.

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Helpful?
Thank Dang N
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thanks for your review! We are very proud to have made a loyal guest of you and thank you for your continued patronage. I will most certainly speak to our Facilities Manager about improving the lighting in our parking lots. Thank you so much for your suggestions and we look forward to your next stay! Best, Teresa Munoz...

Orlando, Florida
Reviewed 2 weeks ago

Staff was average with that one person who redeems everyone else's crap attitude. Textiles linens furnishings in the room were hard and felt really cheap room literally faced the roof of the building and the heat off the roof reflecting into the room made mid day unbearable. Tv was stuck in display mode and was hard to enjoy. Such a...

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Helpful?
Thank markeyth
Management response:

Dear Markeyth, I apologize for our staff and products not exceeding your expectations during your stay with us. I would like to speak with you about your stay if you would please call my direct line at (504) 526-4583. Sincerely, Kara Kokser Assistant General Manager

Reviewed 2 weeks ago

We were from outta state. There for funeral for husbands mother. This place reek of old nasty carpet the air conditioning smelled staff were rude. Do Not stay here. It could be a nice place but change the carpet , linens paint for petes sake do something. And need to has staff meeting on being polite and helpful. They made...

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Thank 377donaldt
Management response:

Dear 377Donaldt, I would like to apologize on behalf of our entire staff for not meeting your expectations during your stay with us. We take great pride in ensuring our guests are able to enjoy their time with us while having a convertible stay. Please feel free to either call my office at (504) 526-4583 or e-mail me at kara_kokser@acihotels.com...

Kentucky
Reviewed 3 weeks ago

I am typing this from my 10th floor suite in this property, and while I have not checked out I am comfortable with this review. First...the negative. This won't take long and has little to do with the hotel itself. Access to the hotel by vehicle is a bit weird and a little confusing...but NOLA in general is like that....

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Helpful?
Thank John C
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, We cannot begin to thank you enough for this incredibly complimentary review! We are so happy to have earned your loyalty and look forward to having you and your family stay with us again! If we can ever be of assistance you can reach us at 504-888-9500. Thanks and Best Wishes, Teresa Muñóz - Revenue Manager

Reviewed 4 weeks ago via mobile

Enjoyed my stay at this older hotel. The room was clean and the staff was very helpful. This place has a little bar that is well stocked but closes around 9. Would like for it to be open a little later but I understand it's close to New Orleans the party capital. The restaurant had great food. Would recommend this...

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Helpful?
Thank Chris C
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, Thank you for reviewing our hotel! We are so glad you enjoyed your stay with us. We are currently looking into extending our Food & Beverage service/hours so it is possible that we may grant your wish! Please stay tuned to the many changes you will see at our property over the coming months & call us whenever...

Reviewed 4 weeks ago

I have business New Orleans approx.. 7 months a year and have to be away from home a lot for work. The Best Western Landmark has become my home away from home I love the spacious suites and the staff treats you more like honored family then guest. If you need a place to stay while in NOLA you wont...

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Helpful?
Thank Maureen M
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Ma'am, Thank you for your kind review. Please know that you are a valued guest and we truly care about your time spent with us. We know how difficult it can be away so often and we are glad you feel at home with us. Thank you for always staying with us and please reach out whenever you need...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002-5934
Location: United States > Louisiana > Metairie
Price Range: $103 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travelers.
6 questions
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 4 weeks ago | Read review
“The rooms in the tower are gorgeous and huge!!!”
  • Copeland's Tower Bridal Shower
 of 5 bubbles nolabreed, 4 weeks ago | Read review
“Try for a room in the tower. They are awesome”
 of 5 bubbles constanced756, Oct 27, 2016 | Read review
“suites are exceptionally spacious!”
 of 5 bubbles nolajael, Oct 19, 2016 | Read review
“Suite in the tower”
 of 5 bubbles K2636RHronaldd, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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