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Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
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298 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Rochester Hills
Reviewed December 1, 2014

This hotel provides good service for customers. We requested early check-in at 1:00 pm and they delivered. The room was spacious, furnitures and setting were sort of old but ok, bed sheet was clean, service was very good, complimentary breakfast was a plus. they provide shuttle service to airport at customer's convenience, that's thoughtful. If I have to point out...

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Helpful?
Thank Chialing
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your kind remarks. We are delighted that you chose our hotel to spend Thanksgiving and even more so that you found our staff welcoming and our rooms clean and spacious. Please come stay with us again soon! Happy holiday! Kathleen Young

Frisco, Texas
Reviewed November 9, 2014

This hotel served as a base for my wife and I on our recent 4 day trip to New Orleans. We made the short 10 minute drive to downtown a few times and really enjoyed the convenience without the higher cost of one of the Quarter or Canal Street hotels. Our room was on the 7th floor Club Level allowing...

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1Thank Philip M
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We love our Texas guests and appreciate you sharing your enjoyment of our Sheraton Metairie Hotel!!! It is so easy to get to the French Quarter or downtown with our hotel location just off I-10, we hope you will make our hotel your first choice next time you visit!! Thank you again for your nice remarks, it means a great...

Rancho Santa Margarita, California, United States
Reviewed November 7, 2014

We spent two nights at the Sheraton Metairie in order to visit the French Quarter. The hotel was a little hard to find, but it was located on a quiet side street just off Interstate 10, with little traffic. Parking was convenient and free in the adjoining parking structure. Our room was well appointed, clean, quiet, and comfortable. In room...

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Thank Roger G
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are delighted that you took the time to share your pleasurable experience at Sheraton Metairie Hotel!!! Stanley has proved to be a great addition to our guest service team - I'm glad you enjoyed your interaction with him. We are very proud to welcome pets! I have a German Shepherd and a cat at home and they would be...

Falls Church, Virginia
Reviewed November 2, 2014

We spent 4 nights there as all the hotels in NOLA seemed to be full. The hotel is very close to the airport and has plenty of free parking. Since there seems to be no traffic problems in NOLA (compared to my area at least), being further away from the french quarter or any other attraction was not bad. The...

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Thank Yolande M
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review! We are delighted that you enjoyed the Sheraton Metairie hotel!! The Sheraton Fitness Center at our hotel was being upgraded last week while you were here - sorry for the dust! We replaced two treadmills, added two new ellipticals and a new stationary bike - now all our equipment is new and...

Birmingham, Alabama
Reviewed October 28, 2014

I stayed here a couple of nights this week on business. I was given a choice of 3 hotels and chose this one. Check-In was a breeze - it literally only took seconds. My room was clean, the bed was very comfortable. The shower was hot and the in room coffee was fantastic. I slept extremely well here and for...

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Helpful?
Thank firemshll
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Dear Firemshll, thank you so much for your kind remarks - we are delighted that you enjoyed your stay and your guest room. We want to be your 'go to' hotel, home away from home, in Metairie!!! The late evening room attendant you met cleaning the room next to your was actually taking care of an unexpected departure that evening...

Fort Worth, Texas
Reviewed October 14, 2014

I was able to spend a night in New Orleans after business was conducted elsewhere and wanted a hotel close to the airport, but not too far from the heart of New Orleans. The Sheraton was a great place to stay. Very upscale lobby, lounge and restaurant. There was a trainee who was checking me in who handled my transaction...

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1Thank Kevin B
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Mr. Kevin, thank you so much for taking time to tell us how much you enjoyed being our guest! The new staff member was thrilled that you were pleased with his efforts to welcome you to Sheraton Metairie! It really made our day to read your review! Please come back and visit again soon. We look forward to saying thank...

Sammamish, Washington
Reviewed September 28, 2014

This place is next to I-10, about 15 minutes from downtown New Orleans. From the outside, the place looks old, and it's located away from other businesses. During check-in, I was a bit annoyed by the small desk, and only one person handling all the guests. Had to wait 10+ minutes before being helped. But the clerk was friendly, and...

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Thank palladia
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you very much for taking time to share your comments about your recent stay. We are always very pleased that you found our staff friendly and welcoming!! I hope that the Club upgrade you were given at check in made up for your wait while we had a busy arrival check in!! We have enhanced our Club lounge offerings...

Pembroke Pines, Florida
Reviewed September 2, 2014

We stayed for 4 nights in Early August of 2014. This was my first vacation to the Big Easy & I was travelling with teens. Since we had a car & really did not know what to expect from the French Quarter, we decided to stay in Metairie. I got a great deal on a Club Level. We arrived about...

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4Thank Alvarez13
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are so happy you and your family enjoyed staying with us and you are so right - the upgrade to the Club level is really a great idea! Especially when travelling with your family so it is easy to grab a quick snack!! Sorry about the a/c issue - I'm glad we were able to resolve it quickly for...

Willis, Texas
Reviewed August 28, 2014

The shuttle pick me and some co-workers up at the New Orleans airport and deposited us at the hotel. The shuttle driver was polite and did not scare the crap out of us, so good job. Upon arrival at the hotel, this was the best, most efficient check in for a large group of people I have seen while traveling...

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Thank nomadladymedic
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to write such complimentary comments about your stay with us! I was most pleased that our shuttle driver did not "scare the --- out of you"!! I agree - that certainly is a plus!! Just so you know for your next visit, we do offer a variety of pillows upon request. Many guests...

Missoula, MT
Reviewed August 21, 2014

This hotel is the best of both worlds. It is close to New Orleans, without actually being in the city. It has a great restaurant and bar, and is close to shopping. Also, it has a club level in case you just want to get away from the crowd.

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Thank Montana_Sailor
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Hello there, Montana and thank you so much for taking time to share your nice remarks about your stay with us at the Sheraton Metairie New Orleans Hotel!!! We are always so pleased when our guests have time to enjoy our great bar and restaurant and of course, the Club Level is always a big plus!! Please come back and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Location: United States > Louisiana > Metairie
Price Range: $116 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Metairie New Orleans staff and other travelers.
10 questions
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Maynardville, Tennessee, United States
Colfax, Washington
over a year ago
Overton, Texas
Memphis, Tennessee

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Questions? Get answers from Sheraton Metairie New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Club level not worth extra price.”
jnbGeorgia, Feb 12, 2017 | Read review
“Book club level- it is worth it. Also, don't worry about proximity to interstate-it is not noisy at all.”
mandym414, Jan 29, 2017 | Read review
“Upper levels are quieter.”
W1419ZDstever, Sep 27, 2016 | Read review
“Sign up for the rewards program. Even with zero stays, you still get some decent perks.”
johnhY1422AP, Jun 27, 2016 | Read review
“Club level for sure”
Docsports, May 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question