We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Sheraton Metairie New Orleans

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Metairie New Orleans
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

278 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 268: English reviews
Dallas, Texas
1 review
2 of 5 stars Reviewed 1 week ago

When I first checked in the staff was nice and all but when I got to the room the TV was not working. Called the desk and they said cable people were working on it so I did not want to sit in a hotel with nothing to do so I left to go shopping. Later come to find out... More 

Helpful?
Thank indian2lady
Austin, Texas
Level Contributor
9 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Hot breakfast was out of food and water bottles. Room service took away half the amount of our towels and didn't replenish shampoo, conditioner, and tissue papers. The carpet looked all torn up. The bed was nice and comfy but we never got to adjust the room temperature to the desired one.

Helpful?
Thank Khai L
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to tell us about your stay. We are pleased that you found the bed comfortable but disappointed that not every part of your stay was as pleasant! On busy weekends, sometimes our free breakfast items on the Club Level are fast to go but we make an e4ffort to replenish as best we can -... More 

Phoenix, Arizona
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I am a frequent flyer when it comes to Starwood hotels, this is nice, clean, comfortable with friendly staff as expected. I suggest not taking Siri or your gps to literal or you may do a few loops. Not to far from the action with pretty affordable and available uber/lyft, ect .... Free and safe parking was the plus for... More 

Helpful?
Thank Shanna1780
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for sharing your comments and we are delighted that you enjoyed your stay at Sheraton Metairie!! Many of our guests are most pleased with our FREE parking especially with downtown New Orleans parking being so expensive. We look forward to having you stay with us again and hope to see you soon!! All the best, Kathleen More 

Conway, Arkansas
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

First let me say that I had booked a room for my visit home at an entirely different hotel. The property turned out to be horrible so I immediately got on booking.com and searched for a room which I thought would be impossible due to the fact that it was Labor Day weekend . But as luck would have it... More 

Helpful?
Thank jnoel117
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are so happy that you were able to "grab" our last available room and that you enjoyed your stay with us so much that you are going to be our guest again!!! And we agree with you - breakfast on the Club Level is now available until at least 10 am on weekends. Thank you for your nice comments... More 

Las Vegas, New Mexico
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2016

The hotel is clean and very nice inside and out. The staff was very friendly, even thought we were very late checking in at 2 am. The only thing I would suggest if you stay here, get directions first. It can be a little confusing if you are getting there late at night and are not sure which exit to... More 

Helpful?
Thank candem631
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Our entire staff is so proud when a guest tells us the 'very friendly staff' make an impression on our guests!! Thank you so much for the nice compliment. I agree, the interstate exchange can be a little tricky if you have not used that exit before and you suggestion about getting the directions is a good I idea!! We... More 

Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2016

Booked an early check in(i know its not possible always) I arrived at 2p the young lady wouldnt let me check in b/c it wasnt 3p yet. Another guy went 2 check in at about 210p and was allowed to check in, at that point i said something then was able 2 check in. Later i noticed the bathroom sink... More 

Helpful?
Thank _pmmsarver
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are so sorry that your stay was impacted by our hot water boiler outage! We really suffered through those hours and hope that our compensation to you was in some way helpful. We were fortunate that even on a Sunday morning, the repair company was able to get service restored in just a few hours. Please visit us again... More 

Cave Creek, Arizona
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

Staff is great. Hotel is immaculate rooms are spotless and the room darkens better then Dracula's crept. Complimentary bottles H2O in rooms and very fast wifi. Love this place. Chef Ron's just a 3 minute walk away. As is City Diner. XOXOXOXO

Helpful?
Thank GreenChiliSmuggler
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are delighted that you enjoy being our guest at Sheraton Metairie! And I agree with you, Chef Ron's has been a staff favorite here for a long time as are those giant pancakes at City Diner! Don't forget to enjoy breakfast here with us at Hedge's next visit. We look forward to having you back with us again soon.... More 

Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2016

Everything was great. . Staff is awesome n very helpful. Stayed a few days.. would definitely stay again. Food at the restaurant was delicious from breakfast to desert. Parking is in a garage parking.

Helpful?
Thank julieedddington
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to post your nice review of Sheraton Metairie. We are always so happy to see that our guests enjoy staying with us and I have to agree, our food is delicious!! With this rain today, our covered attached garage is really a big help to our guests getting in and out of the... More 

Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 5, 2016

Front desk was not able to answer any of my questions. He must have been new, didn't know the hotel had an ATM. Every question that I asked he had to ask someone else for the correct answer, which made check in long. Was helpful in suggesting we use a shuttle to take us to downtown New Orleans.

Helpful?
Thank sazzysue
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your comment and you are 100% correct, you checked in on our new Guest Serivce Agent's very first day! He was trying so hard to be helpful - sorry that he was not 100% there yet. Please come back and visit us again soon and experience our very best efforts to make your stay flawless! Best regards,... More 

Lone Star, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 28, 2016

Let me first point out that we were in NOLA 4 nights for a wedding that involved guest from many states. Welcome gift bags were left with the front desk to be distributed to arriving guest. It didn't happen! Also, don't depend on their wake up service. It is non existent. Great air-condition control in rooms and nice common areas.... More 

Helpful?
Thank Daddylickins
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your comment and I am sorry that some of the details of the wedding guest were confused - sometimes when wedding groups are in the hotel, plans change and guests arrive on a different schedule and our instructions can be from lots of sources! Please come back and stay with us again and we will make sure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (40)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (6)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Room/Suite (2)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Metairie hotels
0.4 mi away
Country Inn & Suites By Carlson, Metairie (New Orleans)
2.1 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#1 of 22 in Metairie
4.5 of 5 stars 512 reviews
0.1 mi away
Courtyard New Orleans Metairie
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Metairie New Orleans Airport
0.2 mi away
Residence Inn New Orleans Metairie
0.5 mi away
BEST WESTERN PLUS Landmark Hotel & Suites
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Location: United States > Louisiana > Metairie
Price Range: $123 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Odigeo, Hotwire and TripOnline SA so you can book your Sheraton Metairie New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay