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Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
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274 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Las Vegas, New Mexico
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and very nice inside and out. The staff was very friendly, even thought we were very late checking in at 2 am. The only thing I would suggest if you stay here, get directions first. It can be a little confusing if you are getting there late at night and are not sure which exit to... More 

Helpful?
Thank candem631
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Booked an early check in(i know its not possible always) I arrived at 2p the young lady wouldnt let me check in b/c it wasnt 3p yet. Another guy went 2 check in at about 210p and was allowed to check in, at that point i said something then was able 2 check in. Later i noticed the bathroom sink... More 

Helpful?
Thank _pmmsarver
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are so sorry that your stay was impacted by our hot water boiler outage! We really suffered through those hours and hope that our compensation to you was in some way helpful. We were fortunate that even on a Sunday morning, the repair company was able to get service restored in just a few hours. Please visit us again... More 

Travelers are raving about these Metairie hotels

Cave Creek, Arizona
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

Staff is great. Hotel is immaculate rooms are spotless and the room darkens better then Dracula's crept. Complimentary bottles H2O in rooms and very fast wifi. Love this place. Chef Ron's just a 3 minute walk away. As is City Diner. XOXOXOXO

Helpful?
Thank GreenChiliSmuggler
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are delighted that you enjoy being our guest at Sheraton Metairie! And I agree with you, Chef Ron's has been a staff favorite here for a long time as are those giant pancakes at City Diner! Don't forget to enjoy breakfast here with us at Hedge's next visit. We look forward to having you back with us again soon.... More 

Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2016

Everything was great. . Staff is awesome n very helpful. Stayed a few days.. would definitely stay again. Food at the restaurant was delicious from breakfast to desert. Parking is in a garage parking.

Helpful?
Thank julieedddington
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to post your nice review of Sheraton Metairie. We are always so happy to see that our guests enjoy staying with us and I have to agree, our food is delicious!! With this rain today, our covered attached garage is really a big help to our guests getting in and out of the... More 

Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 5, 2016

Front desk was not able to answer any of my questions. He must have been new, didn't know the hotel had an ATM. Every question that I asked he had to ask someone else for the correct answer, which made check in long. Was helpful in suggesting we use a shuttle to take us to downtown New Orleans.

Helpful?
Thank sazzysue
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your comment and you are 100% correct, you checked in on our new Guest Serivce Agent's very first day! He was trying so hard to be helpful - sorry that he was not 100% there yet. Please come back and visit us again soon and experience our very best efforts to make your stay flawless! Best regards,... More 

Lone Star, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 28, 2016

Let me first point out that we were in NOLA 4 nights for a wedding that involved guest from many states. Welcome gift bags were left with the front desk to be distributed to arriving guest. It didn't happen! Also, don't depend on their wake up service. It is non existent. Great air-condition control in rooms and nice common areas.... More 

Helpful?
Thank Daddylickins
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your comment and I am sorry that some of the details of the wedding guest were confused - sometimes when wedding groups are in the hotel, plans change and guests arrive on a different schedule and our instructions can be from lots of sources! Please come back and stay with us again and we will make sure... More 

Salt Lake City, Utah
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed June 27, 2016

I've been a loyal Hilton brand sort of person. I travel all over the country nearly every week of the year. I'm giving the Sheraton brand a try due to the attractive cross-over miles I can earn with Delta. This one was my first. The decor was cheesy modern and seemed like everything was bought at a European IKEA (in... More 

Helpful?
Thank John H
Saint Louis, Missouri
Level Contributor
191 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed June 25, 2016

Despite of a good size and comfortable bed and sleep, this hotel could pay more attention to their cleanliness. The carpet has few small food leftover, fridge was dirty inside and dusty outside. In addition, the bathroom wall is also dirty....I will return to Sheraton but not this particular location.

Helpful?
Thank Vincent H
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 13, 2016 via mobile

My husband and I were staying at the Sheraton Metairie and was a great choice! Closed through Hotwire and it was certainly a very good surprise! As we were traveling by car was a priority we have covered garage, which was great as the hotel provides free! The room besides very cozy and clean was very spacious! The hotel is... More 

Helpful?
Thank Priscila T
Marblehead, Massachusetts
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

I had booked another hotel, not knowing in a not so nice neighborhood so my client booked me into the Sheraton. The room was comfortable, bed gave me a good night sleep and the shower pressure was good. Nice furnishings and desk to use for business. Only a minor complaint that the toilet shut off valve must need to be... More 

Helpful?
Thank Derek G
Questions? Get answers from hotel staff and past guests. Ask a question

51 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Location: United States > Louisiana > Metairie
Price Range: $105 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
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