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Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
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286 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Victoria, BC
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago

I chose this hotel over a downtown hotel due to the price. I had a rental car and parking was free so driving into New Orleans for sightseeing was not a problem for me. The rooms are of really good size and the Sheraton Sweet Sleeper bed - what can I say?? I want one. . . SUCH a good... More 

Thank Victoria_BCTall_Guy
Level Contributor
179 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 4 weeks ago via mobile

The rooms at this hotel are massive! Plus has a nice walk in shower too! Gym is a bit limited but OK. Pool is tiny, just 10m long, maybe 4m wide? And chilly! TV needs a real quality news channel like BBC.

Thank Kevin P
Management response:

Kevin, glad you enjoyed your room. Thanks for the feedback! More 

Level Contributor
114 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 26, 2016

Really nice Metairie hotel. Nice size room that isn't overly big, but gets the job done. The downstairs area is really nice. There's a bar area and an "office" area with some working computers if you have to do internet work. The best part of this hotel is probably the conference room. I attended an event here and the room... More 

Thank Marielle S
Management response:

Thanks for the review Marielle, glad you enjoyed the conference room! More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2016

I stay frequently at Sheratons nationally and know what to expect. Highlights: - New, recently renovated decor - including the room and lobby - Friendly staff (although moving at the speed of mañana) - Club food options are better than usual - Club lounge is immediately off the elevator - you pass through it on your way to your room.... More 

Thank Darrell R
Management response:

Darrell, Thank you so much for the review and we are glad you enjoyed the Club Level. Come and see us again! More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2016 via mobile

My wife and I come to NO every month or two to visit family. Over the years we've stayed at a number of different hotels both downtown and the Quarter. For one of our trips all the hotels we normal use were booked; after searching the internet we found the Sheraton. That was 2 or 3 years ago and we... More 

Thank Randy G
Oak Park, California
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 2, 2016

The hotel is about halfway between the Airport and Downtown. Its an easy Uber/Lyft/Taxi ride to anywhere - i used Uber and it was great. The hotel has a small gym, rooftop pool, a bar and on site restaurant. The food is good, nothing special. The service is fast and friendly. For a Sheraton this is an average hotel.

Thank Terry T
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Terry and we are delighted that you enjoyed your visit at Sheraton Metairie! We think you are nice, too!! Please come stay with us again soon. All the best, Kathleen More 

Sequim, Washington
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 27, 2016

I booked 2 rooms for 4 days while attending my military unit's annual reunion. We choose a different city every year and negotiate a room rate and banquet deal based on expected attendance... which usually amounts to 70 rooms plus or minus a few. Typically we get room rates in the $100 - $130 range and, often we end up... More 

Thank W1419ZDstever
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your very kind review of Sheraton Metairie!!! I was lucky enough to meet several of the members of the MCB-7 Reunion last week and I have to tell you that every staff member here commented about how nice the members were! We enjoyed your group so much - I know you rotate the reunion but... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2016

When I first checked in the staff was nice and all but when I got to the room the TV was not working. Called the desk and they said cable people were working on it so I did not want to sit in a hotel with nothing to do so I left to go shopping. Later come to find out... More 

Thank indian2lady
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for letting us know about the problem you encountered while staying with us - I wish we would have known while you were here so we could take steps to move you and address the problem. We did have some cable issues recently but that has been corrected. I hope you will give us another opportunity to provide... More 

Austin, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2016 via mobile

Hot breakfast was out of food and water bottles. Room service took away half the amount of our towels and didn't replenish shampoo, conditioner, and tissue papers. The carpet looked all torn up. The bed was nice and comfy but we never got to adjust the room temperature to the desired one.

Thank Khai L
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to tell us about your stay. We are pleased that you found the bed comfortable but disappointed that not every part of your stay was as pleasant! On busy weekends, sometimes our free breakfast items on the Club Level are fast to go but we make an e4ffort to replenish as best we can -... More 

Phoenix, Arizona
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 9, 2016 via mobile

I am a frequent flyer when it comes to Starwood hotels, this is nice, clean, comfortable with friendly staff as expected. I suggest not taking Siri or your gps to literal or you may do a few loops. Not to far from the action with pretty affordable and available uber/lyft, ect .... Free and safe parking was the plus for... More 

Thank Shanna1780
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for sharing your comments and we are delighted that you enjoyed your stay at Sheraton Metairie!! Many of our guests are most pleased with our FREE parking especially with downtown New Orleans parking being so expensive. We look forward to having you stay with us again and hope to see you soon!! All the best, Kathleen More 

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  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Location: United States > Louisiana > Metairie
Price Range: $125 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Metairie New Orleans staff and other travelers.
10 questions
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Maynardville, Tennessee, United States
Colfax, Washington
over a year ago
Overton, Texas
Memphis, Tennessee

See all questions (10)

Questions? Get answers from Sheraton Metairie New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper levels are quieter.”
 of 5 bubbles W1419ZDstever, Sep 27, 2016 | Read review
“Sign up for the rewards program. Even with zero stays, you still get some decent perks.”
 of 5 bubbles johnhY1422AP, Jun 27, 2016 | Read review
“Club level for sure”
 of 5 bubbles Docsports, May 16, 2016 | Read review
“Choose a room on 6th or 7th floor”
 of 5 bubbles 860miah, May 10, 2016 | Read review
“Loud, worst stay, dirty”
 of 5 bubbles Spdtrap, Apr 9, 2016 | Read review
5 of 5
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