We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New Orleans Marriott Metairie at Lakeway

Enter dates for best prices
powered by PriceFinder
Best prices for your stay
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
New Orleans Marriott Metairie at Lakeway
View Map
Add Photo Write a Review

342 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 333: English reviews
Platte City, Missouri
Level Contributor
7 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Hands down one of my favorite hotels. Offers a beautiful view, comfortable beds. Clean rooms that are very spacious. First choice when we return to the New Orleans area! A nice restaurant in the lobby with a Starbucks and convenient garage parking.

Helpful?
Thank petespeach
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great Property. Had stayed here in the past, and this hotel still gives great service. Great views of the lake, anr downtown NO Parking attendents were great to deal with. Always on the spot to get my vehicle timely

Helpful?
Thank Verti69
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Verti69, Thank you for sharing. Our team is great. We take great pride in providing a clean and comfortable room with service that is unique and genuine. I will be sure to share your feedback with them. We look forward to hosting your next visit to our area. Sincerely, Jerry Reyes General Manager More 

Tampa, Florida
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Dichotomy of what I, a long time Marriott customer, know the Marriott brand to be and what this hotel is. I understand the hotel has recently undergone a renovation, which makes the dusty air vents and dirty floors all the more puzzling. Did mention a few issues to the staff who seemed concerned. Let's hope they can get this gorgeous... More 

Helpful?
Thank Eileen B
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Eileen B, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. I would love the opportunity to speak to you personally in reference to your visit. It is our goal to ensure each guest has an enjoyable experience... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

Stayed during July 4th weekend. Very busy weekend so it took a while to check in. The younger clerk was very professional and patient as she explained something to a guest about 3 times because he didn't grasp the concept. Close to a nice mall and the beautiful lake is in walking distance directly behind it. The area is very... More 

Helpful?
Thank A TripAdvisor Member
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guests, Thank you so much for your feedback! I am delighted you enjoyed your experience with both the room as well as our team. Our front desk and valet team and eager to please. I will be sure to share your feedback with them. I will also personally speak to my housekeeping team to ensure we are ensuring... More 

Boca Raton, Florida
Level Contributor
525 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here while on business. I am a Platinum Elite member. Got 2 rooms. My room was standard and the other room for my sales rep was a corner suite. Walls paper thin at this hotel as people next to me had the tv on all night. I cranked the a/c to drown the noise. Decent bed and blankets. Typical... More 

Helpful?
Thank Nailcutter
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Nailcutter, Thank you for sharing your feedback. We take great pride in providing a product and service level that are above expectations. As you noted we have a smaller fitness center located on the 11th floor but our guest have complimentary access to a full service fitness center with pool, tennis courts, basketball courts and outdoor track as well.... More 

Franklin, Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I stay at this hotel a lot when I'm in town. Something happened to me there and I don't want to get into but I was taken care of by Dontrell at the front desk. He was amazing. He went above and beyond his job duties. I would highly recommend staying at this Marriott. With Dontrells actions I will only... More 

Helpful?
Thank zet45
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Zet45, We appreciate both your visit and review. We take great pride in providing excellent customer service. I am glad Dontrell was able to assist you with your needs. I will be sure to share your feedback with him. We look forward to hosting your next visit to our city. Sincerely, Jerry Reyes General Manager More 

Venice, Florida
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

When you arrive, you step into a newly renovated, contemporary lobby. The staff pleasantly greets you and is eager to please. The rooms are clean, but average, dated Marriott decor. The furniture has seen better days, and some of the fixtures in the bathroom are corroded. The air conditioning works very well, a rarity in New Orleans. The walls are... More 

Helpful?
Thank BBVeniceFL
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city. More 

Dry Prong, Louisiana
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The price, convenience, location, service, friendly staff all makes this hotel a top line stay for business travel. The facility is a bit upscale, tasteful, tons of additional services onsite and true professional staff. Loved my stay this week for a couple. You have to book online, hotel can't book room for you onsite but that is same for such... More 

Helpful?
Thank Tapas S
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent experience at our property. We are delighted that you had an enjoyable experience. We look forward to hosting your next visit to our city. More 

New Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 6, 2016

The Marriott Metairie Lakeway was a fine enough hotel with a beautiful lobby connected to an office building on the bottom floors. It is fantastically close to the airport about 15 minutes away. My room was nothing spectacular, it overlooked the low rooftop steam stacks and the business/neighborhood behind the hotel. It was a clean room with a pretty comfortable... More 

Helpful?
Thank J L
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for sharing your honest feedback on the products and services at our property. Please accept my sincere apology for the challenges experienced. I will be reviewing your feedback with my team to ensure that we work to correct the communication and follow through deficiencies you experienced while with us. Shannon and her team... More 

Omaha, Nebraska
Level Contributor
15 reviews
4 hotel reviews
4 of 5 stars Reviewed June 23, 2016

This hotel is located conveniently for the job we were on site to visit. The room was clean and comfortable. The hotel offered plenty of amenities for a business trip. The bar for a nightcap and coffee shop for a wake-up were nice to have in the hotel.

Helpful?
Thank Nick O
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, We are delighted you enjoyed your experience with us. Our coffee shop is always right on time with providing Starbucks coffee items. We look forward to hosting your next visit to our city. More 

Questions? Get answers from hotel staff and past guests. Ask a question

203 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (149)
Viewed
View from Room (23)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (38)
Viewed
Bathroom (4)
Viewed
Dining (6)
Viewed
Pool/Beach Area (2)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (54)
Viewed
Business Center/Function Rooms (2)
Viewed
Dining (6)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (12)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Metairie hotels
1.2 mi away
Country Inn & Suites By Carlson, Metairie (New Orleans)
2.2 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#1 of 22 in Metairie
4.5 of 5 stars 501 reviews
1.3 mi away
BEST WESTERN PLUS Landmark Hotel & Suites
Show Prices
Show Prices
Show Prices
1.7 mi away
Courtyard New Orleans Metairie
1.7 mi away
Holiday Inn Metairie New Orleans Airport
1.2 mi away
Hampton Inn Metairie
Hampton Inn Metairie
#4 of 22 in Metairie
4.0 of 5 stars 422 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Location: United States > Louisiana > Metairie
Price Range: $110 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Travelocity, Odigeo, Hotwire, Marriott and Hotels.com so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay