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The Richmond Suites Hotel

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130 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago via mobile

On a spur of the moment we decided to take a ride to lake Charles booked a 2 and half star hotel and get this hotel despite the fact hotwire made mistakes like booking a single bed when I booked with family the young lady that night did a superb job making us feel awesome she was very nice and... More 

Helpful?
Thank Sweetleelee A
Level Contributor
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I booked Richmond hotel thru Orbitz because they stated it was a 2.7 star. This hotel isn't even a one. Not only was the room disgusting they lied about the pet fee and we were woke up in the middle of the night by partying in the parking lot. When I addressed the staff they told me they already knew... More 

Helpful?
Thank Carolyn T

Travelers are raving about these Lake Charles hotels

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Horrible experience. Said on the web when I booked that it allowed pets for $25 a night. When I got there they demanded $50. Classic bait and switch. The rules also said if I left my dog alone in the room they would call animal control. I left immediately. Also not very clean or friendly, rude people.

Helpful?
Thank Pam W
Brandon, ms
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

These rooms do not have sofa beds, and if they do then the beds are in pitiful condition. They are putting regular sofas in the rooms so sofa beds are limited. Rooms are dusty and not maintained. Stains on the walls. Changed rooms 2x's then left

Helpful?
Thank Dennis W
Monroe, Louisiana, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Paid up front for two nights-$125 per night-door was not even locked, there was no need for our key cards - sofa had been stolen - pennies, lint, and dead bugs were still on floor where sofa had been!

Helpful?
1 Thank Katherine L
Los Angeles, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 16, 2016

***This is NOT a 2.5 star hotel. I booked through Hotwire on their special deal where the hotel is revealed after purchase. In the Hotwire.com process, I was promised a clean room, of 2.5 star quality comparable to Best Westerns, La Quinta, etc. Service: When we arrived the woman at the counter appeared to be upset with us. Any questions... More 

Helpful?
3 Thank Global T
Lake Charles, Louisiana
Level Contributor
4 reviews
5 of 5 stars Reviewed April 12, 2016

We recently used the Richmond Suites for our AACA Tour. Miss Yolanda and staff could not do enough to make our stay perfect. The addition of the 171 Junction Roadhouse to the property along with a great conference room sold us on the property. The staff gated off a section of the property exclusively for our antique cars and added... More 

Helpful?
Thank robertsonpamela
1 review
5 of 5 stars Reviewed April 12, 2016

Our experience at Richmond Suites was great! Checking in was easy and the suite we were assigned had a kitchen, living room, huge bedroom and all the amenities. The staff went out of their way to make us feel welcome. Our group had booked 27 rooms and everyone had nothing but good things to say about the cleanliness of the... More 

Helpful?
Thank Faye D
Opelousas, Louisiana
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 4, 2016

Lobby is nice but it ends there. Spacious but dirty room. Lots of hot water and decent bed but smelly dirty room. Stains on furniture and carpet. Fridge had old leftovers (not mine) and uncleaned spills. Reported it first day and still there when ck'd out third day. Place is rundown. Wifi didn't work most of the time. Continental breakfast... More 

Helpful?
1 Thank Jayaura
Jackson, Mississippi
1 review
5 of 5 stars Reviewed March 24, 2016

The staff was very helpful. We were a big group and they handled us with expertise and kindness and a very caring spirit. The customer service was excellent and the service they gave is the kind that will keep people returning.

Helpful?
Thank jcscott77
Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests staying at this Lake Charles, Louisiana hotel will find convenient access to McNeese State University, the Lake Charles Beach and the Creole Nature Trail.Experience true Southern hospitality at an affordable rate while staying at the The Richmond Suites Hotel. Located near Interstate 10 in Lake Charles, Louisiana The Richmond Suites Hotel is minutes away from corporate locations , such as the Northrop Grumman Company and Petro Chemical Industries.The Richmond Suites Hotel offers 140 spacious, well-appointed guest rooms and suites each featuring cable satellite television with HBO® and free high-speed Internet access. Hotel guests will wake each morning to a complimentary hot breakfast buffet before enjoying an array of hotel amenities including an outdoor swimming pool and spa, fitness center, playground for children, guest laundry and a courtesy airport shuttle to Chennault International Airport, only four miles away. Business travelers will appreciate the full business services and meeting facilities accommodating up to 150 people.This Louisiana hotel is just three miles from casino gaming at the La Barge Casino and the Isle of Capri Casino. Guests will find an array of local restaurants nearby serving authentic Cajun and Creole delicacies. Visitors will also enjoy local events such as sports tournaments, family and class reunions, Contraband Days, Mardi Gras Festivals and the Marshland Festival.The Richmond Suites Hotel is proud to offer superior customer service and a convenient location in Lake Charles. Make a reservation today and save! ... more   less 

Additional Information about The Richmond Suites Hotel

Address: 2600 Moeling Street, Highway 171 & I-10, Lake Charles, LA 70615
Location: United States > Louisiana > Lake Charles
Price Range: $79 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Richmond Suites Hotel 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
The Richmond Hotel Lake Charles
Best Western Lake Charles
Lake Charles Best Western
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