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L'Auberge Casino Resort Lake Charles

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Traveler (267)
Room & Suite (47)
Pool & Beach (24)
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Overview
  • Excellent61%
  • Very good21%
  • Average10%
  • Poor4%
  • Terrible4%
Travelers talk about
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (620)
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611 results
Traveler rating
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LanguageEnglish
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362
128
63
28
30
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1 - 5 of 611 reviews
Reviewed yesterday

First time there and was extremely impressed. We usually go to Las Vegas for my birthday but this will be my new Las Vegas. Well worth the trip from Texas. The room was clean and large and the food selections we over the moon delicious...More

Thank moentx
Reviewed yesterday

L'Auberge seems to have gone downhill since the last time that I visited. The first thing you'll notice is that every staff member in the hotel has a sad and depressed look on their face. The perceived apathy for their customers translates into every interaction...More

Thank Corey P
Reviewed 6 days ago via mobile

Horrible customer service. Our reservation was made and yet when we got to the hotel at 11:30 pm our room was not ready and no one could tell us how long it would be. Then we were told housekeeping was still cleaning rooms and they...More

2  Thank Rachael H
Response from Joshua B, Owner at L'Auberge Casino Resort Lake CharlesResponded 2 days ago

Thank you for sharing your experience with us in this review, Rachel. We are disappointed to hear about your experience. We would love to speak to you directly about this experience. We invite you to email our Guest Experience Manager at allison.ross@pnkmail.com. We look forward...More

Reviewed 2 weeks ago

I love staying here. It’s nice to just relax and walk around inside or outside along the little beach area. I enjoy the casino and places to eat here. Rooms are nice and I love it when we get a view of the pool area....More

2  Thank Kicks36
Response from Joshua B, Manager at L'Auberge Casino Resort Lake CharlesResponded 2 weeks ago

Thank you for leaving us this great review. We are glad to hear how much you enjoy so many aspects of your stay. We are eager to welcome you back with us again soon.

Reviewed 2 weeks ago via mobile

My company uses L’Auberge often for meetings, conferences and banquets. Great location, easy access from parking area, audio - video was exceptional this year, great food and service by the banquet staff.

Thank Randy P
Response from Joshua B, Manager at L'Auberge Casino Resort Lake CharlesResponded 2 weeks ago

Thank you for leaving us this great review, Randy. We are glad that you always enjoy your time with us. We can't wait to welcome you back as our guest again soon.

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Casino and Gambling
Hot Tub
Golf course
Heated pool
Adult pool
Outdoor pool
Details
Price range
$164 - $431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Lake Charles
#2 Casino Hotel in Lake Charles
#4 Romantic Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$164 - $431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Lake Charles
#2 Casino Hotel in Lake Charles
#4 Romantic Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (267)
Room & Suite (47)
Pool & Beach (24)
Dining (5)
Questions & Answers
Ask a question
maurakolb
June 17, 2018|
AnswerShow all 4 answers
Response from Antoniette P | Reviewed this property |
Yes usually a fair amount of kids everywhere.
0
Votes
akling2018
May 30, 2018|
AnswerShow all 2 answers
Response from David B | Reviewed this property |
You Can't bring in personal coolers unless they have baby food and or medicine in them
0
Votes
tonyia d
January 14, 2018|
AnswerShow all 5 answers
Response from KikiJoe | Reviewed this property |
I believe so. I would call the hotel directly. Most hotels let you check your bags at the front desk and bring a carry on with swim wear.
0
Votes
Room Tips
"Over looking the pool was nice."
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"Make sure to get a non-smoking room, if you're looking for quieter hallways."
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"Ask for rooms overlooking the pool and lake"
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"get a room overlooking the river"
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