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SpringHill Suites Lake Charles

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208 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Lake Charles
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Showing 208: English reviews
San Antonio, Texas
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 13, 2016

The hotel staff was very hospitable, as this establishment is very new easy to transition to whether you are exiting off Exit 4 eastbound, or Exit 5 westbound, simply makes no difference. There are multiple food locations all within 5 minutes of the hotel, and the variety of either fast food or restaurants are great for all Families. I was... More 

Helpful?
Thank MSUDawg1
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your great review! We strive to exceed our guests expectations, so it gives us great pleasure to know that our staff was hospitable during your stay, and that our fitness center met your expectations. Our hotel is in a great location, and surrounded by restaurants and shopping centers so we like to hear that it made your... More 

Dry Prong, Louisiana
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2016 via mobile

This is an amazing new hotel. The architecture is impressive, the layout is extremely modern. Rooms are spacious, roomy. The inside of the rooms are tasteful. The shower is separate from the bathroom. That made a huge difference for me because if you are with someone, it makes the stay more pleasant. The price is reasonable, I wish they had... More 

Helpful?
Thank Tapas S
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. We love to hear that you liked the layout of your room. It gives us great pleasure to know that you enjoyed your stay with us. I'm sorry that parking was an issue for you, we are working on possible ways to increase our parking lot in the future. Please come back and be... More 

Weimar, Texas
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

The room was very nice. It is difficult to locate a room to accommodate three people. This one had a good sofa bed. The only real complaint is that the drawers of the dresser will not stay closed. They slide out and stay out. Our room was very clean. I did not hear external noise. There was no odor like... More 

Helpful?
Thank suzannes278
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us while you were in Lake Charles. I apologize about the dresser and will have that looked at. Thank you for letting us know. I am glad to hear that the rest of the stay was great. We hope to see you the next time your in the Lake Charles area. More 

Flowood, Mississippi
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 7, 2016 via mobile

Excellent design and perfect for business travelers. Horrible location, on top of major highway. Has bar service on certain nights and a small gym. 2 miles from downtown and lots of restaurant choices nearby. Take the good with the bad. Overall, a nice place.

Helpful?
Thank kevinwcheryl
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us while you were in the Lake Charles area. We are close to Casinos right off of the Highway. We hope to see you again the next time you are in Lake Charles. More 

St. Petersburg, Florida
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 2, 2016

Just a quick overnight stay as we were passing through the area on our way west to Nevada. Hotel has relatively easy access from the interstate and is situated near a shopping center that offers a variety of dining options. Room was comfy and clean, although there were a few minor repairs that the hotel needs to make in the... More 

Helpful?
Thank Susan H
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us. I am glad to hear that the staff was friendly and made up for anything that may have gone wrong. I will follow up on the dresser and bathroom door to make sure that you or other guests will not have those issues. We look forward to seeing you the next time you are... More 

Bloomfield Hills, Michigan
Level Contributor
8 reviews
1 of 5 stars Reviewed June 1, 2016

I don't know about the other properties in this area, but this was a horrible experience. The one thing you need in a hotel just off the highway is a clean, comfortable room. The room had the standard SHS appearance, but both rooms we tried (on the third/top floor) smelled heavily musty (like a punch in the noise). We had... More 

Helpful?
Thank Robert L
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for stopping to see us. I apologize that your stay did not go as expected. I am not sure what the smell is but we are looking into it. I will follow up with our operations manager as well on the points that your received for your stay. More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 17, 2016

The hotel was over priced and very noisy. The hotel backed up to a very noisy interstate by pass. We could not sleep until traffic had subsided which was around 2AM. The hotel staff were very pleasant and friendly. I would not recommend this hotel if you are tired and need rest.

Helpful?
1 Thank Steve H
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. I'm sorry to hear that you were not able to sleep during your stay. We are expanding the parking lot and have the sound barrier down that is between the hotel and the parking lot. We continue to do what we can to make your stay exceptional. We hope to see you the next time... More 

Madison, Mississippi
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2016

This is a nice hotel with all that you need and nothing more. I would consider this on the high end of a budget conscience hotel with rooms that are well thought out. Great location and as a frequent traveler I appreciate a bar in the hotel.

Helpful?
Thank bamalama7
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. We love to hear that our guests like our amenities, such as our bar. Please come back and stay with us the next time you are in the Lake Charles area. More 

Sugar Land, Texas
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 9, 2016

There are many choices in hotels in Lake Charles other than the premium Golden Nugget and L'auberge, but we chose SpringHill Marriot because Marriott properties always offering a level of consistency in service and quality that we can count on. Plus, the price was reasonable for a one night stay. We were in Lake Charles to visit the casinos there... More 

Helpful?
Thank Virginia C
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. Since we are close to the casino's, we are reasonably priced. We are glad to know that we met your expectations, and that your room was comfortable and clean. Please come be our guest again the next time you are in the Lake Charles area. More 

Orange, Texas, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2016

Booked room for out of town friend and her grandson to enjoy Mardi Gras with me. Enjoyed our breakfast and the pool. Our room did have some type stain on the carpet by the desk area. Reported to desk clerk.

Helpful?
Thank Danna C
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. We do appreciate all feedback that we receive. It pleases us to know that you enjoyed our pool and breakfast amenities. I apologize for the stain on your carpet, but thank you for letting us know, so that we can fix it. The next time you are in Lake Charles for either Mardi Gras, or... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Price Range: $169 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Business Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
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