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SpringHill Suites Lake Charles

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SpringHill Suites Lake Charles
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212 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2016 via mobile

Stayed for 5 nights with our kids, and this far exceeded our expectations! ** Clean and modern **2 separate sinks in the room, which is a good layout for a family! **quiet room so my kids all could get a great nights sleep. **fabulous breakfast (real eggs, lots of options, freshly made breads and more) **small pool and workout room,... More 

Helpful?
Thank NVP Sara D
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review of our hotel. We love hearing that we exceeded our guests expectations. We have a great staff, and it definitely shows when we get great reviews like this one. We are in a great location, and close to many attractions. We would love to have your family as guests again. Please think of us... More 

Poplarville, Mississippi
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 30, 2016

First let me start off by saying this is a very clean and modern hotel. The beds are comfortable and the rooms are a good size for 4 people. With that being said your main reason for a hotel to begin with is because you are away from home and need a place to sleep. We stayed on the fifth... More 

Helpful?
Thank CLG2930
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. We appreciate all of the feedback that we receive. We would first like to apologize that you had a hard time sleeping because of the interstate noise. We are currently working on ways to decrease the highway noise for our guests because we want all of our guests to enjoy their stay, and we hope... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 19, 2016

I was disappointed how breakfast wasn't included in stay because I used Rewards Points? Not sure what that is about. I'm a Marriott Rewards Member and I'm not sure why the Marriott properties cost so much in Lake Charles--more than the nice rooms and the casinos. I want to stay at Marriott's there to get points but it's hard turning... More 

Helpful?
Thank eagledebby
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. We appreciate all feedback that we receive. I'm sorry that you were misinformed about breakfast. It is included for all of our guests, and we are sorry that you did not get to use this amenity. We are in an area that is close to the casino's, so that is why our rates can be... More 

Suwanee, Georgia
Level Contributor
149 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

This hotel follows the Springhill Suites business model. Modern style hotel. Great for business. The rooms are spacious and clean. The beds are comfortable. The shower is separate from the toilet with sinks in both rooms. The desk workspace area is large with a seating area. Workout room, complimentary breakfast, wifi. The employees are friendly. Close to the casinos without... More 

Helpful?
Thank Tinyfoodlover
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. We love to hear that our property was accommodating to your needs. We strive for excellence, so we always love to hear our guests say that they enjoyed our amenities, our staff is friendly, and that our rooms are clean. We also appreciate all of the feedback that we receive, and that is how... More 

San Antonio, Texas
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 13, 2016

The hotel staff was very hospitable, as this establishment is very new easy to transition to whether you are exiting off Exit 4 eastbound, or Exit 5 westbound, simply makes no difference. There are multiple food locations all within 5 minutes of the hotel, and the variety of either fast food or restaurants are great for all Families. I was... More 

Helpful?
Thank MSUDawg1
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your great review! We strive to exceed our guests expectations, so it gives us great pleasure to know that our staff was hospitable during your stay, and that our fitness center met your expectations. Our hotel is in a great location, and surrounded by restaurants and shopping centers so we like to hear that it made your... More 

Dry Prong, Louisiana
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 13, 2016 via mobile

This is an amazing new hotel. The architecture is impressive, the layout is extremely modern. Rooms are spacious, roomy. The inside of the rooms are tasteful. The shower is separate from the bathroom. That made a huge difference for me because if you are with someone, it makes the stay more pleasant. The price is reasonable, I wish they had... More 

Helpful?
Thank Tapas S
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. We love to hear that you liked the layout of your room. It gives us great pleasure to know that you enjoyed your stay with us. I'm sorry that parking was an issue for you, we are working on possible ways to increase our parking lot in the future. Please come back and be... More 

Weimar, Texas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

The room was very nice. It is difficult to locate a room to accommodate three people. This one had a good sofa bed. The only real complaint is that the drawers of the dresser will not stay closed. They slide out and stay out. Our room was very clean. I did not hear external noise. There was no odor like... More 

Helpful?
Thank suzannes278
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us while you were in Lake Charles. I apologize about the dresser and will have that looked at. Thank you for letting us know. I am glad to hear that the rest of the stay was great. We hope to see you the next time your in the Lake Charles area. More 

Flowood, Mississippi
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 7, 2016 via mobile

Excellent design and perfect for business travelers. Horrible location, on top of major highway. Has bar service on certain nights and a small gym. 2 miles from downtown and lots of restaurant choices nearby. Take the good with the bad. Overall, a nice place.

Helpful?
Thank kevinwcheryl
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us while you were in the Lake Charles area. We are close to Casinos right off of the Highway. We hope to see you again the next time you are in Lake Charles. More 

St. Petersburg, Florida
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 2, 2016

Just a quick overnight stay as we were passing through the area on our way west to Nevada. Hotel has relatively easy access from the interstate and is situated near a shopping center that offers a variety of dining options. Room was comfy and clean, although there were a few minor repairs that the hotel needs to make in the... More 

Helpful?
Thank Susan H
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for staying with us. I am glad to hear that the staff was friendly and made up for anything that may have gone wrong. I will follow up on the dresser and bathroom door to make sure that you or other guests will not have those issues. We look forward to seeing you the next time you are... More 

Bloomfield Hills, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 1, 2016

I don't know about the other properties in this area, but this was a horrible experience. The one thing you need in a hotel just off the highway is a clean, comfortable room. The room had the standard SHS appearance, but both rooms we tried (on the third/top floor) smelled heavily musty (like a punch in the noise). We had... More 

Helpful?
Thank Robert L
Claudia C, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for stopping to see us. I apologize that your stay did not go as expected. I am not sure what the smell is but we are looking into it. I will follow up with our operations manager as well on the points that your received for your stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about SpringHill Suites Lake Charles

Address: 1551 W Prien Lake Rd, Lake Charles, LA 70601-8364
Location: United States > Louisiana > Lake Charles
Price Range: $181 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Business Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
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