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Doubletree by Hilton Hotel New Orleans Airport

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738 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Hotel New Orleans Airport
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Showing 729: English reviews
Terry, MS, United States
Reviewed January 17, 2017

No hot water first morning. Few other nitpicky problems with room. Changed room and much better. General manager is excellent and attentive to problems, but he is fighting a hard battle with an old, out of date hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank larrywW7610EF
John-HiltonHelp, on behalf of the staff at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Dear larrywW7610EF, Thank you for your feedback regarding the water in your guest room. We’re sorry we didn’t provide you with the high quality amenities that you deserve. We know how important a hot shower is, and your comments will help us make it right for future guests. We hope you’ll give us another chance and stay at our location...

Branson,, United States
Reviewed January 16, 2017

I had to be in New Orleans for a funeral and the Double Tree was recommended. I was very pleased with the room, the service and location. I will stay there again in the future. The only problem I had was the ice machine was broken on my floor. Otherwise an excellent stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Tena S
Management response:

Your positive feedback is greatly appreciated as well as your notable issue. This will allow us the opportunity to correct the problem and ensure your next visit with us exceeds all of your expectations. Thanks again for being our guest.

Ardmore, Oklahoma
Reviewed January 5, 2017

Great rooms, quiet, friendly staff, right price! Will definitely stay again. We were a little concerned with this hotel being by an airport, but the rooms were very quiet and beds were extremely comfortable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank 131sherim
Management response:

Thank you very much for the kind words and recognition of the hotel staff. We look forward to having you as our guest again soon.

Dallas, Texas
Reviewed January 4, 2017

I have stayed in this hotel twice in the past 2 months. It is very close to the airport, which is ideal, and the staff is very courteous. Unfortunately, it is situated next to a major interstate. I always just turn on the air conditioner and leave it on a high fan setting to drown out any noise. In this...

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Helpful?
Thank Ozark1
houston, United States
Reviewed December 30, 2016

It was a pleasure staying at the doubletree in New orleans. They greeted us with a smile and was very friendly and helpful. We receive a bottle of water and cookies. There were televisions in the lobby with flight informations. The beds were comfortable and the showers were great. We will be back again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank margoh690
birmingham, United States
Reviewed December 23, 2016

this is an very old facility. Is not in par with Hilton std, be aware. This hotel may be acquired from other chain that has not been transformed to be a real double tree. The digital key is a good idea but parking lot key never works.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kerry L
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Queens, New York
Reviewed December 20, 2016

Had some issues that needed to be ironed out. But nothing too major.Everything in life is unexpected, we are all humans we do make mistakes, things happen but it gets fixed and we move on. Staff are. Or mind readers they cannot look at your face and tell you're having a not so pleasurable stay. So speak up and let...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank QUEENSNY11432
Baskin, LA
Reviewed December 20, 2016

The hotel looked clean, but smelled bad. The staff was super friendly and helpful. I enjoyed the warm cookie when we checked in. My room was comfortable and laid out well. The breakfast is not included for everyone so beware. $17.00 for a mediocre at best breakfast. Definitely not the quality of other Double Tree hotels I have stayed in...

Review collected in partnership with DoubleTree by Hilton
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Thank TerriandGuy
Vail, Colorado
Reviewed December 16, 2016 via mobile

Very very loud. And the front desk staff was not very helpful asked some questions about the area, only there for a night and a miss Sanchez was extremely short as if I was bothering her. I guess you get what you pay for.

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Helpful?
Thank tomludwig
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Georgia
Reviewed December 7, 2016

Great stay, room temperature was off but the room was clean and the staff were great. Breakfast buffet was cold, but lunch was great. Great location, convient to the interstate. Recommend this hotel. Will stay again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank avam44
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 

Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Address: 2150 Veterans Memorial Blvd, Kenner, LA 70062-5427
Location: United States > Louisiana > Kenner
Price Range: $146 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree by Hilton Hotel New Orleans Airport staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I don't think it matters really. You have a choice of listening to freeway noise, or taking a chance on the a/c unit.”
 of 5 bubbles Ozark1, Jan 4, 2017 | Read review
“premium room offers mini fridge and microwave”
 of 5 bubbles rosariochatm, Dec 6, 2016 | Read review
“The rooms were very quiet I could barely hear the airplanes taking off or the cars on the street...I will definitely be coming back”
 of 5 bubbles tonyac415, Oct 20, 2016 | Read review
“Request rooms away from elevators and maid stations.”
 of 5 bubbles dbla72, Oct 16, 2016 | Read review
“Definitely pick the back of the hotel if you're sensitive to street noise.”
 of 5 bubbles TXBusinessTraveler, Oct 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question