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New Orleans Airport Hotel

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2829 Williams Blvd, Kenner, LA 70062-5432
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About

#4 of 17 hotels in Kenner
Location
Cleanliness
Service
Value
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, our New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch, and dinner.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
766Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Michael wrote a review Apr 2020
Woking, United Kingdom255 contributions76 helpful votes
Overall our stay here was pleasant. The hotel provides a free shuttle to and from the airport; on arrival we simply followed the instructions they provided in an email that we requested beforehand and the shuttle was waiting just outside of the arrival hall and got us to the hotel in a matter of minutes. Check in was okay, they do require a security deposit but this is returned upon departure. The rooms were spacious and clean and had good amenities, albeit there was no safe but most hotels/motels don't seem to have one anyway. There were other facilities like a gym which was open, and the pool but I'm not sure if this is closed during the winter months. We slept fine; the planes are very loud as the Crowne Plaza is situated at the end of the runway, however they weren't too annoying, we also asked for a quiet room when making a reservation so this could of perhaps helped. We didn't have breakfast as it was at an extra cost however the breakfast room did look clean and was probably okay. Location-wise this is probably the only let down of the hotel if you are intending on visiting downtown New Orleans. Of course if you are just looking for somewhere near the airport then this is perfect, but if you are travelling to central NO and you don't have a car then it can be very difficult! The public transport is highly unreliable, we took the Jet bus from a stop nearby (which you have to cross an almost impossible road to get to) and this bus turned up randomly and took over an hour each way to get near downtown. The Jet bus is also a separate company to the RTA which is worth noting, although on the app there is an option to buy a day ticket which covers both companies so you can use all the services (note: the RTA is abysmal so you probably won't even use them). Also, there are some fast-food outlets nearby which are good for a meal or late night snack, but again you have to cross a multi lane highway to reach them. Check-out was simple and the shuttle took me straight back to the airport, so in conclusion I would recommend staying here as the price per night (at least when we went [mid February]) was good and the hotel was nice, but it would be worthwhile having a car or having the funds to get an Uber/Lyft downtown (but then it would probably be worth just paying more per night to stay somewhere closer to central NO).
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: Request a quiet room.
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FloridagirlP-cola wrote a review Feb 2020
Pensacola, Florida769 contributions76 helpful votes
+1
We have avoided this hotel since last mediocre noisy stay. Unfortunately it has gotten even worse. We requested quiet room. Yes, they did put us on ground floor but an exterior room so LOTS of plane, road, and parking lot noise till 11+ p.m. and starting again at 5:15 a.m.!!!!. Since our last stay they have removed refrig. and microwaves from rooms and breakfast is no longer included on business rate On the positive side,they do offer free coffee in front area of breakfast restaurant, room was clean, very close to airport with shuttle.
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Date of stay: February 2020Trip type: Traveled on business
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Response from IHGService, Guest Relations Manager at New Orleans Airport Hotel
Responded Mar 12, 2020
Hi FloridagirlP-cola, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about your room allocation, outside noise, and the lack of in room amenities. I understand your dismay and I am sorry. This is not the upscale experience that we wanted for all our guests and I will make sure to share your comments with our team for necessary improvements needed on our end. Thank you for your part in helping us go in a positive direction and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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nvangiep1 wrote a review Feb 2020
3 contributions1 helpful vote
The structure of the hotel is a little outdated but the inside is clean and comfortable. Krystal (Desk Clerk) was very nice and professional and informative. I would revisit this hotel. Very convenient
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Date of stay: February 2020Trip type: Traveled with family
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Response from IHGService, Guest Relations Manager at New Orleans Airport Hotel
Responded Mar 4, 2020
Hi nvangiep1, I hope this message found you in good health! Thank you for your stay and for taking out of your time to write a review. Our hotel is the perfect place to unwind and relax. I appreciated the good comments about cleanliness but I'm sorry that you found our hotel not to your our standers. I share your sentiment because the aspect of the hotel can make you be can increase your comfortably. I have reviewed your comments and shared them with our general manager and they assured me that they will take immediate action better the guest experience. I hope you give us another opportunity so we can change your mind. Best Regards, Oscar C. Case Manager IHG Service
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mc5117 wrote a review Feb 2020
Cherry Hill, New Jersey381 contributions75 helpful votes
Had to find a hotel close by the airport when my flight got cancelled. This was the closest aside from my usual Hilton chain which was fully booked. The hotel was kind of outdated and resembled some kind of institution with long corridors and dated decor and carpets. Room was also kind of dark and bathroom small. Fan in the bathroom sounded like an airplane getting ready for takeoff. I will say however that the bed was very comfortable with nice fluffy pillows, and it was quiet - resulting in a very good nights sleep. Bar was also kind of a weird configuration and felt like it should be alongside a public swimming pool. Just didn’t feel warm and inviting. Food was ok. A little cold after traveling from the other side of the lobby maybe on a cart. Not sure I’d be returning here unless in emergency again. Far nice hotels further into town.
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Date of stay: February 2020Trip type: Traveled on business
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Response from IHGService, Guest Relations Manager at New Orleans Airport Hotel
Responded Feb 22, 2020
Hello T6891EKmattc, Thanks for choosing Crowne Plaza for your lodging needs. Thanks for the time you invested in posting your review. I am happy to hear that you find the bed comfortable and that you had a good nights sleep. On the downside you find the hotel ready for an overall updating. I have shared your observations with the hotel management. I am sure that future improvements will be carried out to have this concern addressed. We are hoping that this experience will not deter you from choosing to stay with us again. Best, Ronald R. Case Manager IHGService
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Phil L wrote a review Jan 2020
91 contributions13 helpful votes
I was pleased with my stay at the Crowne Plaza. This location is a bit spartan, but had ample parking, a good location and access to the airport via shuttle. Maneuvering out of the hotel is difficult as it is at the corner of two divided highways so U-turns are necessary and sometimes difficult during peak travel times. The breakfast buffet was nice but a bit steep in price with other breakfast locations within a short walk or drive.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: Hard to find your way around as there are multiple separated levels. If you are in a group, ask...
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PRICE RANGE
$90 - $143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza kenner, holiday inn kenner, kenner holiday inn
LOCATION
United StatesLouisianaKenner
NUMBER OF ROOMS
292
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Frequently Asked Questions about New Orleans Airport Hotel
Which popular attractions are close to New Orleans Airport Hotel?
Nearby attractions include Sylvester's Western Wear (0.3 miles) and Humbug Costumes (0.2 miles).
What are some of the property amenities at New Orleans Airport Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at New Orleans Airport Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at New Orleans Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Airport Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to New Orleans Airport Hotel?
Conveniently located restaurants include Cafe du Monde, Harbor Seafood & Oyster Bar, and Dots Diner.
Are there opportunities to exercise at New Orleans Airport Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does New Orleans Airport Hotel have an airport shuttle?
Yes, New Orleans Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at New Orleans Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does New Orleans Airport Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New Orleans Airport Hotel?
The staff speaks multiple languages, including English and Spanish.