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Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
Crowne Plaza Hotel New Orleans Airport
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582 Reviews from our TripAdvisor Community

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Showing 565: English reviews
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Reviewed 3 days ago NEWvia mobile

I stayed in this hotel for one night as I was bumped from my original hotel. The staff at the front desk were more than accommodating and helpful. Dinner at the bar was good. Room was clean and quiet, bed was comfortable. Was a bit confusing to find the room, cause of the elevators' placement. Breakfast was simple but good.

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Helpful?
Thank Radu G
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

We are happy to be able to provide a favorable experience especially when you were in a situation which could be so inconvenient. I am fortunate to work with a group of caring people and I will pass along your kind comments to my co-workers at the front desk, kitchen, and bar. Also, I will use your feedback as a...

Reviewed 1 week ago NEWvia mobile

Front of staff were very polite and helpful during check-in. I was warned to ask if the room had a window which luckily it did. Walking to the room along the vast corridors it did look a little tired and in need of a paint. I stayed in 1238 which took a little while to locate where about it was....

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Helpful?
Thank Mudpilot007
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for your almost exceptional review of your two night stay with us. Yes we are located where a lot of services and other options are within walking distance. On your next visit let me give you some walking tips from a "local." I will be certain to pass along your favorable comments on your evening and morning meal...

Ft. Lauderdale
Reviewed 1 week ago

My girlfriend and I booked this because of any early flight the next morning and the price was very reasonable on another price site. The moment we walked in we were greeted by two gals (Emily & Amy) whom immediately supplied us with 2 bottles of cold water and a smile. Excellent service gals and we appreciate all the questions...

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Helpful?
Thank handsmoffcr
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking the time to point out so many pleasant areas of your visit. I am very fortunate to work with a group of dedicated people which make up our staff, Emily and Amy are two major contributors. I will pass along your kind comments and include the overnight and shuttle driver your mentioned. Please keep my information...

Eden Prairie, Minnesota
Reviewed 2 weeks ago

Less than mediocre hotel very close to the airport. I selected a higher priced room and ended up on the "executive" floor. However, our room didn't have a window. Of course, they were at capacity and had no other rooms available. The decorations are tired, especially the carpeting, and the lounge is really subpar.

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Helpful?
Thank Boedie
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking the time to pass along your comments. On behalf of our entire team we are sorry the visit you described did not meet your expectations. Our executive rooms provide exclusive access and privacy along with additional amenities. Part of the privacy, being close to the airport are some rooms which limit ambient noise and have no...

North Little Rock, Arkansas
Reviewed 3 weeks ago via mobile

As an air crew member, I don't mind a hotel close to the airport as it gives me more time to rest and less travel time. Thankfully this location is quiet. Restaurant kinda slow and ok. Rooms are nice and comfy. Friendly staff.

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Helpful?
Thank airzero
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

We are very fortunate to host many air crew members, thank you for taking the time to share your positive views on your stay at our hotel. I will share your kind comments with our housekeeping and front desk staff. I will also forward your comments to our restaurant manager. So, please, when your schedule allows, use my email below...

Inverness
Reviewed 5 weeks ago via mobile

Overall I was pleased with my stay. Checkin was efficient as was checkout. Room was nice, sheets were good quality and bed comfy. Only negative on the room was I thought the TV picture a little soft in these days of HD pictures but I'm being picky but then I did pay $170 for the room. One area where the...

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Helpful?
1Thank Will_HInverness
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

I am very fortunate to work with a group of caring people who make up our staff and an ownership group who commit resources so our rooms are comfortable for our guests. I will pass along your kind comments. We think of our corridors as unique but we value your feedback. I will visit those areas and see if we...

Reviewed March 15, 2017

As you enter the hotel you will notice the outdated furniture and stained couches and as you walk to the non-member, south tower, elevators you will also notice the black tile floors and elevators that are slow as molasses leading to your room. Exiting the elevator to your floor you will encounter the cold and lets face it pretty creepy...

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Helpful?
Thank nobounderies
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking the time to provide your feedback. We are grateful that you noticed the effort and resources we have invested in our guest rooms. I will definitely pass along your observations to our staff. With that being said, we want every impression to be as memorable and we will see what we can do to improve the...

Portland, Oregon
Reviewed March 13, 2017

Your staff was very good, But Rena was the best. She helped me with 2 younger brothers (1 got injured First DAY of cruise and Norwegion Staff treated him and myself very BADLY. Rena bent over backwards to be helpful and kind. As did the front desk staff especially Amy. Was very appreciated after first and last Family cruise with...

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Helpful?
Thank grenfell2461
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thanks for the awesome review. I am sorry to hear about your experience on the cruise ship but I am glad that the staff at the Crowne Plaza provided the caring service that you were looking for. It was our pleasure to have you and your family as our guests and we hope that you will come back and visit...

Reviewed March 9, 2017

The staff make this hotel an excellent place to stay. Making sure that we had a safety deposit box for our valuables included a staff member giving up her personal box so that we would feel safe with our valuables. The room was clean, well maintained and the staff were always on top of our needs. Try the restaurant "The...

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Helpful?
Thank jim a
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thanks for your awesome review. I am so glad that we were able to make your stay safe and enjoyable. Your kind words with the whole team. When visiting the New Orleans area, please come back and stay with us again!

Reviewed February 28, 2017 via mobile

Nice rooms, reasonably priced but uber drivers are having hard time to get to our hotel location. We had breakfast buffet at the landing it was good but servers wasn't so attentive. Decent bar area.......

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Helpful?
Thank Yram E
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Tram E, thank you for taking time to tell us about your staying. While I am glad that you found our rooms nice and priced reasonable, I am sorry to hear that breakfast severs were less than attentive. Your comment was shared with the restaurant team and used as a training tool. We appreciate your business and hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062-5432
Location: United States > Louisiana > Kenner
Price Range: $109 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel New Orleans Airport staff and other travelers.
10 questions
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Questions? Get answers from Crowne Plaza Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A/C unit is controlled by the wall unit not the window unit.”
nobounderies, Mar 15, 2017 | Read review
“we had different rooms on both stays and each was excellent. No problem with noise, view or anything else.”
102jima, Mar 9, 2017 | Read review
“Park closest to your room or you will carry luggage a ways.”
367bradc, Jan 13, 2017 | Read review
“I joined their rewards program before checking in and they were able to put me in a room on the club floor.”
patstnt0721, Jan 2, 2017 | Read review
“Great Housing.”
Y8433SAantoniom, Dec 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question