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Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
Crowne Plaza Hotel New Orleans Airport
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514 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Raleigh, United States
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

Staff was friendly and hotel was clean. Has an extremely confusing layout with different elevators that go to different towers of hotel. Airport shuttle came fairly quickly. The food in hotel is expensive but is pretty tasty. The hotel bar is good for a beer.

Helpful?
Thank James E
Mesa, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My group of 30 students was delayed 3 days in NOLA after the Southwest system crash. The staff at the Crowne Plaza were so understanding and flexible with our unknown timeline. They reserved a meeting room for us to eat meals in and made sure our stay was comfortable. I am so grateful for the extra detail they showed in... More 

Helpful?
Thank cakeicecream
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is very clean and the staff is very cooperative and friendly. I always stay at this hotel when I visit New Orleans. The front desk staff is very polite , courteous and helpful. This hotel is very close to the airport and has the added convenience of the shuttle to the airport. It is ideally located with lot of... More 

Helpful?
Thank A TripAdvisor Member
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear TripAdvisor member, Thank you so much for taking the time to let us know how we did! We appreciate your kind words regarding our staff! We are delighted to hear that you enjoyed our clean rooms, complimentary shuttle service and our location, and we are happy to hear you tried out some local restaurants in addition to our own,... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The front desk personnel were very customer oriented and courteous. They tried to ensure you stay is great and willing to try and help with any special request or needs. I have chosen this hotel for my yearly trip for the past two years after a bad experience at the Holiday Inn on the West Bank.

Helpful?
Thank mducky22
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear mducky22, Thank you so much for the great review of the Crowne Plaza New Orleans Airport Hotel! Our goal is 100% guest satisfaction and are happy to hear that you have been continually happy with our service over the past 2 years. We love to make our guests feel welcome and at home, and we can not wait to... More 

Houston, Texas
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I just stayed at this hotel a few days ago and can say that I am semi-pleased with the stay. The front desk lady was very nice and pleasant and checked me in very quickly. The property seems well maintained and may show its age but overall its a nice property. The room had great A/C, not much of a... More 

Helpful?
1 Thank Jeff C
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Jeff C, Thank you for staying with us and letting us know how we did! I am ecstatic that our front desk associate provided excellent service and made you feel welcome. Our hotel does have a few interior rooms without a window that are ideal for light sleepers or those looking to really focus on their work without any... More 

1 review
5 of 5 stars Reviewed 1 week ago

There was an issue with the hotel holding funds with my bank for the room but the receptionist and the manager did everything to help me resolve this. It was my bank holding a payment that wasn't showing on their side. I visited back in JAnuary and i forgot to review. But they left such a great impression on me... More 

Helpful?
Thank miskyblu
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear miskyblu, Thank you so much for the AWESOME review of your previous stay with us! It is so wonderful to hear that our staff was able to create such a lasting impression on you! We can not wait to welcome you back to the hotel and thank you for making us your home away from home! Victoria Bolotte Front... More 

Houston, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was not what I expected for a Crown Plaza Hotel. The hotel is old and I understand was a Hoilday Inn at one time. It needs to be updated both in public areas and rooms. It's proximity to New Orleans International Airport is about the most appealing thing the hotel has to offer. The front desk staff I... More 

Helpful?
Thank O3972EErichardb
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear O3972EErichardb, Thank you for taking your time to let us know how we're doing and your kind words regarding our staff! While it is true that our hotel was previously a Holiday Inn, we have made many changes since then and have been the Crowne Plaza New Orleans Airport Hotel since 2008. If you visited recently, June through September... More 

Louisiana
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

How does one rate a hotel when one has two experiences within days of each other which are so disparate? I stayed at this property on a Tuesday evening in advance of Wednesday morning flight and again on Thursday evening after a late Thursday evening flight. The experiences were like day and night. The Tuesday stay was wonderful -- the... More 

Helpful?
Thank LiveLoveTravelNow
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear LiveLoveTravelNow, Thank you for choosing the Crowne Plaza New Orleans Airport Hotel for your recent visits to the area. While it is wonderful to hear that your first night with us was enjoyable, please accept my sincere apologies that we failed to meet your expectations on your return trip. Please call or email me at 504-463-7003 or victoria.bolotte@interstatehotels.com if... More 

Lake Charles, Louisiana, United States
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Makes Catching that early morning flight a snap- clean, convenient, close to shopping and world class dinning. Plenty of parking and the guest service was on point. We stay here every time we fly out of New Orleans. The price is best in the area for quality

Helpful?
Thank Claude F
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Claude F, Thank you for your business and for the awesome review. We take pride in meeting and exceeding the needs of our guests. Your comment will be shared with the entire team. We look forward to serving you again when you are flying out of New Orleans. Ivy Lim, General Manager More 

Oklahoma City, Oklahoma
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Went to NOLA for a 3 day conference. This hotel is probably the cleanest place I went I the whole trip. The staff went above and beyond to make me and my 2 friends feel like welcomed guest. I would stay here again and again. We thought the location would be a problem because it "seemed" far away from everywhere... More 

Helpful?
Thank bluemilkshakes
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for the awesome review! I am glad that you had a pleasant and productive stay while attending conference in New Orleans. We look forward to your next visit with us. Ivy Lim, General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Location: United States > Louisiana > Kenner
Price Range: $103 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn
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