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Hilton New Orleans Airport

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901 Airline Drive, Kenner, LA 70062
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Hilton New Orleans Airport
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721 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Tickfaw, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our stay at this hotel was excellent during the time we stayed , was an emergency situation , the staff was excellent!! Rooms were very clean and roomy! Breakfast was delicious ! Parking was nice.... We didn't have a refrigerator in our room , but we requested one and it was there when we came in that night!😎

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Trina B
West Monroe, Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was at a great price and was in a good location for a family trip. We appreciated the secure parking at a much lower rate than staying in down town New Orleans. We were only about 12 minutes from the square, which was a reasonable distance. The distance allowed us to eat at a few great restaurants we... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lloyd-Melanie B
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the five-star review and the feedback regarding your recent visit to the Hilton New Orleans Airport. We are so delighted that you and your family enjoyed our hotel and the secured parking. The hotel is conveniently located to I-10 which is the quickest way to the French Quarter and Jackson Square. We are thrilled that you enjoyed... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I stayed one night here to catch an early morning flight out of New Orleans. No complaints on the room or service. The room was clean, updated and the bathroom was large and clean. The bed was comfortable... Pillows were a little flat/soft. The shuttle is on demand to the airport, and was a quick and easy... More 

Helpful?
Thank Matt H
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We thank you for the five star review and for taking time to provide feedback regarding your recent visit. We truly appreciate all feedback. We are delighted that you and your wife found the Hilton New Orleans Airport to be a convenient location with quick and easy shuttle service for your early morning flight. As a cost-savings and convenience for... More 

New Orleans, Louisiana, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel rooms smell musty. Owner has made investment in lobby and parking (installed gates so you get to pay now)....but hotel bathrooms still have dirty stained cracked tile and old carpet. Does not represent Hilton standards in my opinion. People are nice and that is the big plus.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John P
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear John P, Thank you for sharing your feedback. I am extremely sorry to hear of your disappointment with your stay. We are planning a guest room renovation in the near future and I hope that you will be able to stop by to see our progress. I do hope you spoke with a manager on duty while on property... More 

Mandeville, LA
2 reviews
2 of 5 stars Reviewed 1 week ago

We booked 2 rooms about 2 weeks in advance of a very early flight out of NOLA. Just wanted to save ourselves about an hour of commute time in the wee hours. We called on our way to let them know we would be checking in late. NO RESERVATION. They booked us on the wrong night, which made no sense... More 

Helpful?
Thank LSUfan23
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear LSUfan23, Thank you for your review. Please accept my apologies for the issues you experienced during your stay. I will look into the matters you reported and share your valuable feedback with our team. I appreciate you taking the time to let us know and I hope you will afford us a future opportunity to regain your trust. More 

turlock, ca
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here overnight before an early morning flight home. Very convenient to airport (across the street) with friendly staff and very reasonable rates. Did not try the restaurants. Room was very comfortable and did not notice any noise from the airport.

Helpful?
Thank cpacraig
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the four star review - we truly appreciate all feedback. The Hilton New Orleans Airport is located directly across from the Louis Armstrong New Orleans International Airport and as a convenience to our guests, we extend complimentary airport shuttle service 24 hours / daily - on demand. Next time your travels return you to New Orleans, we... More 

Fort Worth, Texas
Level Contributor
155 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is situated across the street from the airport which is a huge convenience for early morning flights. Check-in was very pleasant. The gentleman checking me in was very friendly and explained the features of the hotel. Room was very dated and worn, needs a refresh soon. Tried to dial to guest services and room service at least 6 times... More 

Helpful?
Thank mike h
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear mike h, Thank you very much for sharing the details of your stay. I am terribly sorry about your guest room and phone issues. There is no excuse for that and I will look into the matter. I do appreciate that you found our location convenient and staff friendly. Again, my apologies and thank you for choosing Hilton. More 

Highland, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I would highly recommend this hotel. The staff is amazing!! They were so helpful. Once they saw I had two young children with me she gave us a room that was a little bigger so the kids had somewhere to play.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 440MarcieL
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Fantastic - we are so delighted that you enjoyed your visit and found the staff amazingly helpful! We truly appreciate the five star rating and all feedback is important to our team. Thank you and we look forwarding to welcoming you back to the Hilton New Orleans Airport the next time your travels return you to New Orleans. All the... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Not the welcome any customer deserves when they walk into their room. I showed the front desk the picture and asked them if they could have it cleaned while I dined at the hotel. They didn't even offer me a drink for my trouble! There was also a room keys on the desk with the room number and last name... More 

Helpful?
Thank Sherri W
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Sherri W, Thank you for your review. I am sincerely sorry for your experience and our failure to deliver upon our Brand Promise of ensuring every guest feels cared for, valued and respected. I promise to look into this issue and I hope you will afford us a future opportunity to regain your trust. More 

Atlanta, Georgia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've stayed at this traditonal somewhat modern Hilton on several occasions it's very quite considering the airport is right across the street... Heads up if you have a vehical they now charge for parking but a shuttle to and from the airport is available room service is good but was somewhat limited they were out a few items (busy weekend)... More 

Helpful?
Thank Style T
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for the four star review and for sharing feedback with us regarding your recent stay. All feedback is important to our team - thanks! Thank you for your loyalty to the Hilton New Orleans Airport and we appreciate your returned visits. Yes, the hotel is charging $10.00/daily for secured parking and provides complimentary airport shuttle service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Location: United States > Louisiana > Kenner
Price Range: $107 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotels.com, Hotwire, Priceline, Cancelon, Travelocity and Odigeo so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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