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Comfort Suites New Orleans Airport

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Comfort Suites New Orleans Airport
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298 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Reviewed 2 weeks ago via mobile

We arrived at the airport around 10 PM, I then called the hotel that sent us a shuttle...for free! The shuttle arrived instantly and we arrived at the hotel within 5 minutes. We had payed through hotels.com so the check in went very smoothly. The room was big and clean, and the bes comfortable! The only problem I had with...

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Helpful?
Thank Rebecca S
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. We appreciate your business. I apologies for the issues you encounter and thank you for bringing to our attention so we can recity in timely manner

Reviewed January 12, 2017 via mobile

The rooms were ok, but they weren't too clean. There was lots of stains on the pull out couch. The breakfast area had a lot of gnat looking insects. Good Mexican restaurant in close proximity. There's better places to stay in this area.

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Helpful?
Thank Authra Meshal B
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. We will forwards these issues to our housekeeping department. I apologies for the issues you encounter.

Lansing, Michigan
Reviewed January 8, 2017

We had a quiet and good night's sleep here, which is my first priority in selecting a hotel but the rooms definitely need a refresh. The rooms and common areas are very worn and do not look well cared for. Overall, there seems to be a lack of attention to detail that would make this hotel a better than average...

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Helpful?
Thank Jason P
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. We appreciate your business.

Houston, Texas
Reviewed January 4, 2017 via mobile

Whenever I visit the city whether via roadtrip or airplane I stay at this location. It's not your upscale hotel nothing fancy can use some upgrading but rooms are clean and staff is polite. Much better prices than staying close to French Quarter and the drive in is easy. Right off I 10 and takes less than 20 mins to...

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Helpful?
Thank laurie f
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for your business. We are very grateful.

Punxsutawney, Pennsylvania
Reviewed December 21, 2016

We stayed here the night before an early morning flight. I was a bit concerned when we entered the hotel, it looked older and worn, the area around the elevator really needs to be repainted and carpeted. After see this I was concerned about what our room would be like but it was great, the bed was comfortable, it was...

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Helpful?
Thank beachieme
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. Happy Holidays

Navarre, Florida
Reviewed December 11, 2016 via mobile

My parents tried to stay here with my kids. They called us to move them at midnight because of bed bugs!! My mother caught some as big as a fingernail and showed it to the manager. She said there was nothing she could do. DO NOT STAY HERE

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1Thank cooch6
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. We apologies for the issues you encounter while you were here. We inspect the room in question and did not find any bugs. Also, Same room was occupied by another guest before you checked in and day after you checked out and they did not report any issues at all. Furthermore, Hotels do not...

Houston, Texas
Reviewed December 11, 2016

Good, moderately priced, clean hotel with friendly staff. Our king sized suite was a good size and clean. They remodeled the rooms a couple of years ago. Free breakfast. Good location that has a McDonalds across the street. Would definitely stay here again.

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Helpful?
Thank LWL6
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. Hope to see you in near future. We appricaite your business. Happy Holidays

Lafayette, Louisiana
Reviewed December 8, 2016

The carpet smelled like there was urine located on it somewhere in the room. The maid provided us with some lysol to spray on the carpet to mask the smell. I mentioned the incident during check out. I was told that it never happens, and they would look into it. Since the check out staff was so apologetic, we decided...

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Helpful?
Thank heavenscard
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for bringing this matter to our attention. We apologies for the issues you encounter. We have forward your comments to our housekeeping department to resolved the matter. Happy Holidays

Charlottetown, PE
Reviewed November 27, 2016

Stayed here for a night before flying out from the airport. Hotel is fine, but certainly nothing exceptional. Rooms are a bit tired, although bed was comfortable. Breakfast was good and the airport shuttle service was on the ball. Only serious complaint was the wi-fi; Could not get it to work and front desk were not able to help.

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Helpful?
Thank RichA252
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. I apologies for the Wi-Fi issue. The front desk was not able to assist due to the issue was with the provider. The internet was down in the area by our provider they were working on it for quite some time.

Mobile, AL
Reviewed November 24, 2016

... because the faux-wood-tile floor had some kind of slime over it, which we tracked into the carpet and made our feet nasty and sticky. It didn't help that there was GUM all over same carpet, that we had to lay down towels just to be able to walk on it. Then we noticed dirty stains on the walls, and...

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Helpful?
Thank God_Bless_The_DADS
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for bringing this matter to our attention and apologies for this issue.We will be sure to notify this matter with our housekeeping department.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms

Additional Information about Comfort Suites New Orleans Airport

Address: 2710 Idaho Ave, Kenner, LA 70062-5419
Location: United States > Louisiana > Kenner
Price Range: $85 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites New Orleans Airport 2.5*
Number of rooms: 95
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Also Known As:
Comfort Suites New Orleans Airport Hotel Kenner
Comfort Suites Kenner
Kenner Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites New Orleans Airport staff and other travelers.
9 questions
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Jeanerette, Louisiana
over a year ago
Hexham Northumberland
Millbury, Massachusetts
6 months ago

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Questions? Get answers from Comfort Suites New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check your bed sheets as soon as you get in the room!”
 of 5 bubbles heavenscard, Dec 8, 2016 | Read review
“away from elevator”
 of 5 bubbles gaythiaw, Oct 24, 2016 | Read review
“Go someplace else!”
 of 5 bubbles rrieder7, Sep 16, 2016 | Read review
“ask to stay on front of hotel during pool season. it is in back and can be noisey”
 of 5 bubbles beachbum045, Jul 17, 2016 | Read review
“Upper floor back side”
 of 5 bubbles johnaX7445TY, Jun 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question