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Comfort Suites New Orleans Airport

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Comfort Suites New Orleans Airport
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290 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Charlottetown, PE
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 week ago NEW

Stayed here for a night before flying out from the airport. Hotel is fine, but certainly nothing exceptional. Rooms are a bit tired, although bed was comfortable. Breakfast was good and the airport shuttle service was on the ball. Only serious complaint was the wi-fi; Could not get it to work and front desk were not able to help.

Helpful?
Thank RichA252
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. I apologies for the Wi-Fi issue. The front desk was not able to assist due to the issue was with the provider. The internet was down in the area by our provider they were working on it for quite some time. More 

Mobile, AL
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

... because the faux-wood-tile floor had some kind of slime over it, which we tracked into the carpet and made our feet nasty and sticky. It didn't help that there was GUM all over same carpet, that we had to lay down towels just to be able to walk on it. Then we noticed dirty stains on the walls, and... More 

Helpful?
Thank God_Bless_The_DADS
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for bringing this matter to our attention and apologies for this issue.We will be sure to notify this matter with our housekeeping department. More 

Yulee, Florida
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

Decent hotel for the price. It has all the norms: breakfast, nice and helpful staff, they also had 5 pm happy hour with spirits and light appetizers. The location was nice as well. Local and franchised places to eat. We were about 15 minutes from downtown which was nice as well. We used Uber to get to Bourbon St. don't... More 

Helpful?
Thank Hersh35
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. Glad you had a wonderful time. Hope to see you again in near future. More 

Shreveport, Louisiana
1 review
Reviewed 3 weeks ago

An absolute nightmare to deal with. The first night I checked in they had already charged one night which they disclose beforehand that they would. But they tried to charge me the full stay the night I checked in which did not go through my bank because they already charged one night and they denied that they charged me one... More 

Helpful?
Thank tankerdrver
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. The amount you are talking about is credit not a charge. You checkout earlier then your departure date. We gave you the credit back to your card. Thank you for your business. More 

Melbourne, Australia
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 4 weeks ago via mobile

My partner and I stayed here for one night last week (Rm 309). We jad just spent a week in NYC and needed somewhere to wind down, do some washing and basically just relax before our stay in the French Quarter. We did just that. Pros - free shuttle from airport ( I overheard reception offer the shuttle service to... More 

Helpful?
Thank IGetAround78
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for staying with us. We appreciate your busniess More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Very disappointed in this Comfort Suites. Rooms smelled really bad and both room they put me in had black mold growing in them,they tried to cover it up by painting over it but it was coming through the paint!! Would not recommend this hotel to a stray dog!!!

Helpful?
Thank Chris C
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for bringing this matter to our attention. Please give us a call to discuss this matter in detail. More 

Tennessee
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2016 via mobile

I do not recommend this hotel at all!! It smelled like smoke in the lobby and first floor hallway even though non-smoking signs are posted! The pool was totally nasty and smelled strongly like sulfur! It's was nasty! There were roaches in our room and in the lobby! I do not recommend this hotel!

Helpful?
Thank Renee B
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for your comment. Please give us a call to discuss the issues you mentioned. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2016

Good breakfast starting at 5AM, airport shuttle also started then. Rooms were spacious, clean and comfortable. Well managed, the staff was polite and helpful. I did find my room next to & wrapping behind the elevator a bit noisy.

Helpful?
Thank Gaythia W
comfort504, Public Relations Manager at Comfort Suites New Orleans Airport, responded to this review

Thank you for your positive comments. we appreciate your business. More 

New Haven
Level Contributor
288 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed October 22, 2016

Our stay at the Comfort Inn and Suites at the airport was excellent. The bed was very comfortable and the room was spacious. Great breakfast. Warning: the shuttle starts to run at 6 AM - too late if you have an early morning flight. The hotel would benefit if the evening desk person had been more welcoming. Not sure I'd... More 

Helpful?
Thank Chuck52310
comfort504, Manager at Comfort Suites New Orleans Airport, responded to this review

Our shuttle start daily from 5:00Am to 11:00PM. We are not sure where you got the information about shuttle start time. Thank you for staying with us and letting us know about the evening desk person welcoming issue. More 

Beckville, Texas
1 review
Reviewed October 21, 2016

I checked into Comfort Suites, Kenner Airport the week of October 10, 2016 for three days. The charge was 389 dollars. They also put a hold on an additional 389 dollars for some unknown reason. This charge did disappear after I checked out. Then on Tuesday, October 18th, I check in again for a two night stay. The charge was... More 

Helpful?
Thank rjbsd
comfort504, General Manager at Comfort Suites New Orleans Airport, responded to this review

I tried to explain to you but you did not want to listen and said you will call the police at that point we had to stop the conversation. We looked into the account we did find any amount you are talking about. Only the no show charge which we revised the back to you as a goodwill gesture and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Conference Facilities

Additional Information about Comfort Suites New Orleans Airport

Address: 2710 Idaho Ave, Kenner, LA 70062-5419
Location: United States > Louisiana > Kenner
Price Range: $80 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites New Orleans Airport 2.5*
Number of rooms: 95
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Also Known As:
Comfort Suites New Orleans Airport Hotel Kenner
Comfort Suites Kenner
Kenner Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites New Orleans Airport staff and other travelers.
9 questions
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Jeanerette, Louisiana
over a year ago
Hexham Northumberland
Millbury, Massachusetts
4 months ago

See all questions (9)

Questions? Get answers from Comfort Suites New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“away from elevator”
 of 5 bubbles gaythiaw, Oct 24, 2016 | Read review
“Go someplace else!”
 of 5 bubbles rrieder7, Sep 16, 2016 | Read review
“ask to stay on front of hotel during pool season. it is in back and can be noisey”
 of 5 bubbles beachbum045, Jul 17, 2016 | Read review
“Upper floor back side”
 of 5 bubbles johnaX7445TY, Jun 3, 2016 | Read review
“Not across from the pool...it is loud there on the first floor.”
 of 5 bubbles Breakaway66, Apr 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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