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Hilton Garden Inn New Orleans Airport

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Hilton Garden Inn New Orleans Airport
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649 Reviews from our TripAdvisor Community

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Showing 646: English reviews
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Cincinnati, Ohio
Reviewed 4 days ago NEWvia mobile

We had a great stay at this property. It's very well maintained with a fresh look and feeling. The room itself was very clean and also included a mini refrigerator and microwave. The front desk staff were super friendly and checking in and out was a breeze.

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Helpful?
Thank BlueBassBoat
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for letting others know how much you enjoyed your stay at the Hilton Garden Inn New Orleans Airport. We appreciate you mentioning our location is just a short walk from the Pontchartrain Convention Center and MSY. Thanks for your wonderful compliments about our property, your room, and our service. It was a pleasure to have you as our...

Boca Raton, Florida
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

We had a group stay at the Hilton Garden Inn next to the Pontchartrain Center. The staff treated our group perfectly. They went out of their way to accommodate our requests. Jeremy at the front desk worked with me for a couple of weeks on several phone calls making sure our group had the correct room type for each traveler....

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Helpful?
Thank E F
About Hotel's Favorite Review
00gc, General Manager at Hilton Garden Inn New Orleans Airport, responded to this review

It was our pleasure to host you and your group at the Hilton Garden Inn New Orleans Airport. We are glad our location close to the Pontchartrain Convention Center was an added advantage, and we truly appreciate you recognizing our staff members for providing outstanding service. It will make their day knowing that they played a role in making your...

Livingston, United States
Reviewed 4 days ago NEW

It's an ok hotel. The staff were wonderful, which is what made up for the rooms not being fully clean. If you are going to renovate, you should clean up the dirt before you paint/caulk over it. Also, make sure the proper amenities are in the room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 500fatimal
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear 500fatimal, thank you for sharing your experience at our hotel. We are sorry we were not meticulous when preparing your room for check-in. Your review will be shared with our team so they can address how to prevent such oversights in the future. We hope you will give us a chance to serve you better the next time you...

Paulsboro, New Jersey
Reviewed 5 days ago NEW

Pool nor sauna working for 2 days. No call back or reach out from management.continuously asked when it would be up and kept getting a new date. Not happy with that experience after spending over a thousand dollars for few nights ..I expected more.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank shannonamoore76
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear shannonamoore76, Thank you for staying with us and for taking the time to share your concerns. We cannot apologize enough for the unexpected amenity interruption you experienced. We try our best to minimize the impact on our guests and restore services as quickly as possible. We are very sorry for the inconvenience and we hope this does not prevent...

New Orleans, United States
Reviewed 5 days ago NEW

i would stay here all the time.... the staff was wonderful and very helpful i arrived early and they accommendated me with checking in early and after my drive all the way there i was tried and need to rest before my event i was very grateful... thank you so much

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Desiree G
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Desiree, what a pleasure it is to receive feedback such as yours. Here at Hilton Garden Inn New Orleans Airport we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. Your compliments will be shared with the front-desk team. Thank you for staying with us, and we hope we have the...

Mount Vernon, Illinois
Reviewed 1 week ago

This is a typical Garden Inn. Service was outstanding. Front desk personnel arranged for a shuttle us to go to the nearby casino. There is not much nearby for food and entertainment however, so if you don't have a car, you won't be doing much. Airport shuttle runs 24/7.

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Helpful?
Thank Michael H
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Michael, we appreciate you being our guest at the Hilton Garden Inn New Orleans Airport. It's so nice to see how much you enjoyed your stay and thanks so much for acknowledging the excellent service you received from our staff. Your positive feedback is the best measure of success we have, so thank you again for sharing your review. We...

Baton Rouge, Louisiana
Reviewed 1 week ago

Room has a bad smell and bathroom floor was sticky... ask to have someone clean floor and house keeping never showed... room was lacking in furniture... water pressure for shower was horrible... surely not worth what I paid for the room

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 767rayr
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear 767rayr, thank you for staying with us and for sharing your feedback. The conditions you described are certainly not indicative of our standards, and we apologize for not properly preparing the room prior to your arrival. We thank you for bringing these issues to our attention. We hope you will come back for a more welcoming experience. Thank you,...

North Carolina Mountains, North Carolina
Reviewed 1 week ago

My wife and I got bumped from a flight and needed a quick place to stay until our flight out at 6AM. Jeremy got us booked quickly at a good rate,and William the shuttle driver was very friendly and got us there safely. The carpet and paint job in the hallways could use some updating but the room was clean...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank julianp825
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear julianp825, Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport. We are delighted to know our service and accommodations met your expectations. We look forward to welcoming you back for another visit. Thank you, Tionnie Hasty Front Office Manager

Baton Rouge, Louisiana
Reviewed 1 week ago

Had to call every day to ask that someone come and repair the AC. Maintenance came but the room was still hot. They moved us to another room on our last night. Staff was friendly in the restaurant. I felt bad for the wait staff because they had no idea the hotel would be that crowded

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tiffany F
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear Tiffany F, Thank you for taking time to review our hotel. I apologize for the air conditioner issues you encountered. We conduct ongoing preventive maintenance and regrettably, we didn't get to this in time. We are sorry this put a damper on your otherwise great stay. I hope we have the chance to make a better impression on a...

Kenner, LA, United States
Reviewed 1 week ago

Great location and friendly staff, small river boat casino across the street. Beds are a little harder than my liking, heated pool and spa. Location is great, dead end road, next to the river, rooms also have a good view of it

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bryann451
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for choosing the Hilton Garden Inn New Orleans Airport for your overnight stay. It is good to know you enjoyed your time with us and that our convenient location and courteous associates left you with a great impression. We appreciate you being our guest and hope to be your first choice every time you visit our area. Thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 

Additional Information about Hilton Garden Inn New Orleans Airport

Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Location: United States > Louisiana > Kenner
Price Range: $97 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn New Orleans Airport staff and other travelers.
6 questions
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Point Roberts, Washington

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Questions? Get answers from Hilton Garden Inn New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“You are in the flight path of NO Airport”
TexasJohn22, 4 weeks ago | Read review
“There are no real views from this hotel, it's kind of bleak outside.”
kend454, Jan 18, 2017 | Read review
“There is only one set of elevators, so look for a floor plan to get one close to either the elevators or the stairs.”
pollyf337, Jan 14, 2017 | Read review
“Second floor away from the banquet rooms are best on the weekend”
seemyeyes, Nov 1, 2016 | Read review
“Close to the Casino.”
562stephaniem, Aug 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question