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Holiday Inn New Orleans West Bank Tower

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247 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Austin, Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 12, 2015

I visited with my wife and Daughter on July 2nd and 3rd for business. My wife was harrased by the front desk staff on the purpose of my work as we were staying on a government rate. The staff person was quite rude and her line of questioning was inappropriate. The room we were given was not vacuumed, the Toilet... More 

Helpful?
Thank rzns60
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi rzns60, First, thanks so much for your business and your review of our property. I'm very interested in discussing the issues you addressed via phone and have reached out to you via private message. I am so very sorry you experienced issues while our guest. I do hope you can tell from our other reviews this is not at... More 

Irvington, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2015 via mobile

My husband and I stayed here on a business trip last week. The foyer was clean and filled with the smell of cookies baking when we arrived. The staff was very friendly, and the rate was actually surprisingly caper than the old hotel across the street. The rooms were large, and the only complaint we had was loud people in... More 

Helpful?
Thank Sadteammom
HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Sadteammom, Thank you for your business and your review. I am glad you found the hotel to be clean and roomy! We love baking cookies for our guests to feel at home as soon as they walk in and be greeted with friendly faces. We look forward to welcoming you back for your next trip to the "Big Easy"! More 

Cordova, Tn.
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 29, 2015

My biggest complaint is that the hotel has no shuttle service from airport or Amtrak. Hotel was 4 1/2 miles from the Amtrak station and taxi ride was $14.00 and 4 miles to the Cruise port taxi cost was $20.00. We arrived on the 4th of July and our guest room faced the Mississippi River and grandson was able to... More 

Helpful?
Thank Bill R
HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Bill R, Thank you for your business and review! I do hope you found the price to be of value to you. I am so glad you were able to enjoy the firework show with your grandson from your room. We look forward to welcoming you back during your next visit to New Orleans. More 

Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 27, 2015 via mobile

I had a event in Gretna and the Holiday Inn Westbank was very close so I booked and I'm so glad I did. I always like to call the hotel direct to make reservations and the staff was very friendly and professional while making my reservations. I was happy that they did not have a two night minimum stay for... More 

Helpful?
Thank Ken C
HolidayInnWestbank, Front Office Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Ken C, Thank you so much for your business and wonderful review about our great staff! They will be so excited when I share your feedback with them! We strive to offer our guests a great experience with great service knowing they have busy days ahead of them. I am glad we were able to do this for you.... More 

Friendswood, Texas
Level Contributor
329 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed July 20, 2015

The location is great for the west bank as the hotel is right off 90. The rooms are quiet but the unique architecture of the building creates small bathroom space. The toilet paper holder in my room was broken and kept falling off wall when you would grab a sheet or two. The wifi could not keep up with the... More 

Helpful?
Thank MrModu
IHGCare, Guest Relations Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Dear MrModu, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the outstanding staff services, quiet rooms and great location of the hotel. Your concerns regarding the toilet paper holder and weak WIFI connection have been forwarded... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015 via mobile

Before I even arrived at the hotel,they "pre-authorized" my credit card, which means they attempted to charge it, I was told the card is only to hold the reservation,and wouldn't be charged, because I wanted to pay in cash, like I have always done, but they cancelled the reservation because the funds were not available on the credit card, DUH!... More 

Helpful?
1 Thank Star D
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Star, Thanks for your business and your review. I'm sorry your reservation was cancelled, but yes we must authorize cards the day of arrival in order to protect against no-shows. We do ask that when reservations are made there be enough available credit in order to process an authorization even if you are paying with cash. I realize this... More 

McLeod, Texas
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 17, 2015 via mobile

Stayed with my husband and 2 teenagers. Older hotel, but very nice and in a good location. I only have a few small complaints. First, no free continental breakfast, which was odd. Second, I told them in the reservation that there would be 4 people in the room and they gave us a king size room with a sofa sleeper.... More 

Helpful?
Thank Elizabeth M
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi Elizabeth, Thanks so much for your business and review! We truly appreciate you sharing your experience with the community. Sorry you were assigned a king room rather than a double but I'm happy to learn we accommodated with additional bedding. I'll make sure we are more closely monitoring the assignment of room types so future guests don't experience such... More 

Tampa, Florida
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 14, 2015

This is my preferred location to stay while in the area on business. It continues to meet and exceed my expectations. The staff is friendly and helpful, the rooms are clean, and that's based on 10 + visits here in the past year. Management is VERY engaged, and you can't go anywhere in the hotel without seeing something that prompts... More 

Helpful?
Thank Robert J
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Robert J - your review made my day! It means so much to us when a frequent guest shares a review regarding multiple stays. I am proud that our management team's active participation in service delivery is noticed and appreciated. We are so fortunate to have some of the most talented hospitality professionals in the city and I truly believe... More 

Omaha
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 3, 2015

We stayed one night on our way through New Orleans, and enjoyed a room that was clean and comfortable. We intended to visit the French Quarter the next morning for breakfast, and wanted something quiet but close. We had a double room, and found that it was spacious for our family. Everything about this room seemed as if it had... More 

Helpful?
Thank HuskerTriMomof3
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hi, Thanks so much for your kind, thoughtful review of our property. Even more, thanks so much for entrusting us with the opportunity to serve your family. We truly appreciate you picking our hotel as we know there are a lot of options in the New Orleans metro area. Kids do get a kick out of our round hotel. Heck,... More 

Jackson, Mississippi
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 23, 2015

This is a beautiful property unless you get a king size room.. The room itself was clean and spacious but the bathroom was so small, one had to walk in the tub and toilet area, turn around and then close the door. After seeing a double room with a spacious bathroom, I was truly disappointed with the king. Service was... More 

Helpful?
Thank gelaine s
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review

Hey Gelaine, Thanks so much for your business and your review. We are delighted we got to serve as your lodging provider on your most recent trip to the "Big Easy." Trust that our management and ownership team reviews all feedback received and we will certainly give your suggestions careful consideration. Again, thanks so much for your business and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perched high above the mighty Mississippi River with a commanding view of the Crescent City's beautiful skyline, New Orleans' best hotel value is the all new Holiday Inn New Orleans Westbank Tower. All the excitement that the Big Easy has to offer is just a five minute drive across the Crescent City Connection. Within minutes you ll be in the heart of the city within blocks of Canal Place Shopping Mall, Harrah s Casino, St. Louis Cathedral, the French Quarter, the Riverwalk and Bourbon Street! We've thought of everything so you won't have to, with brand new, modern surroundings and all of the features that business and leisure travelers expect, including complimentary wireless high-speed Internet and business center. Relax in the Round House Bar and Grill while catching a game on one of our large flat panel HDTVs. Work out in our state of the art fitness center and take some time to enjoy our tropical pool area. We are conveniently located just minutes from: the French Quarter, Mardi Gras Parade Routes, downtown New Orleans, Ernest N. Morial Convention Center, Louisiana Superdome, New Orleans Arena, Oakwood Shopping Center, and all that the Westbank has to offer. When planning your next visit to New Orleans, a corporate meeting, family reunion, wedding or rehearsal dinner, the Holiday Inn New Orleans Westbank Tower is the best value! ... more   less 

Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Ave, Gretna, LA 70053-2346
Location: United States > Louisiana > Gretna
Price Range: $101 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn
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