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Knights Inn Gretna New Orleans West Bank

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228 Reviews from our TripAdvisor Community

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There are newer reviews for Knights Inn Gretna New Orleans West Bank
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Showing 223: English reviews
toronto
Reviewed March 31, 2014

Many reviews have been quite critical of this property and although it isn't a five star, or even a four star, it served our needs extremely well. Room was clean, beds and bedding were very comfortable. Free breakfast in the morning was also worthwhile. Hot and cold items and fresh fruit. Could have used more staff when checking in, but...

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3Thank Canada2
Tulsa, Oklahoma, United States
Reviewed March 24, 2014

Very similiar experience to other guests who chose this hotel for their park and cruise rate. While I did save money on parking while on my cruise, I will choose a different hotel and pay the extra to park at the port next time I cruise out of New Orleans. Took us over an hour to get checked in. Sounds...

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2Thank okrunnergirl
Daphne, Alabama
Reviewed March 23, 2014

Tried to pre-checkin around 11am. NO! Were told the rooms were overbooked and the housekeeping was under staffed. Come back at 3pm for check in. We arrived back at 3pm to a line that was out the door and into the parking lot! We stood in line for 4 HOURS waiting to be checked in!!!! LaTonya had AWFUL customer service...

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1Thank Jeanice B
Paragould
Reviewed March 22, 2014

Arrived at 3:40 and was not checked in until 5:45 and still was not completely in as we THOUGHT per Internet description we were getting a suite with enough room for 5 to sleep- when in reality it was an adjoining room that had the bathroom removed with a table, bar, couch and second tv. Had to request and wait...

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2Thank Michael F
Reviewed March 22, 2014

It took 2.5 hours to check in. Then the electricity in the room did not work and still had crap in the toilet. While I stood in line I called choice hotels because it too late to cancel and they refused to not charge me so I could go to another hotel. They moved us to another room and have...

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1Thank tgpgjg
Texarkana, Texas
Reviewed March 19, 2014

This is one of the nastiest places I have ever stayed. They have lots of problems at this hotel. The first room they gave us, already had someone in there. There was a lot of people in the lobby trying to get their rooms sorted out. There was all kinds of issues at this hotel. The room was dirty. There...

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1Thank Paula E
INDIA
Reviewed March 16, 2014

A torn and in tatters US flag greets you as you enter this place. Stayed 2 nights.Exceptionally poor management. Computers have been out of order for atleast two weeks and front desk checks you in by hand. Only two bookings to check in at midnight and it took 45 minutes. Got the wrong room number as available rooms need to...

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1Thank APMCHENG
Austin, Texas
Reviewed March 12, 2014

I've been in many hotels, some of them were bad, with tiny rooms and leaking faucets. But this is something unbelievable, we came in at first and they forgot about reservation, when we got into our room, there was so done already there. In our next room, we finally stayed the night. But the next evening, someone else dropped their...

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1Thank Alex K
Dallas, Texas
Reviewed March 7, 2014

Room was clean, nice, and large. 7 miles to downtown New Orleans, LA. Beds were comfy. That's all the good I can say about it. Shuttle Service is available, but the shuttle was on its own schedule whenever its convenient for them. I was there on Fat Tuesday, and the system to check in/out went down. Only had 1 person...

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Thank legoclub
Martinsburg, West Virginia
Reviewed March 7, 2014

The hotel was poor, but the customer service was worse. It was horrible! From the beginning this was a terrible experience. This was leading to a holiday weekend in New Orleans (Mardi Gras), but instead of having extra help on hand, there were only two people at the desk and one was constantly on the phone. The result was a...

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Thank Cheen2013
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Internet
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Knights Inn Gretna New Orleans West Bank

Address: 100 Westbank Expy Bldg A, Gretna, LA 70053-5613 (Formerly New Orleans Expressway Hotel and Suites)
Location: United States > Louisiana > Gretna
Price Range: $50 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn Gretna New Orleans West Bank 1.5*
Number of rooms: 309
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Also Known As:
Quality Inn And Suites
Quality Hotel Gretna
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Questions & Answers

Here's what travelers have asked, with answers from Knights Inn Gretna New Orleans West Bank staff and other travelers.
5 questions
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Spring Hill, Florida
over a year ago

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Questions? Get answers from Knights Inn Gretna New Orleans West Bank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask if new management, it is for sale or was it sold then new management and then for sale again!!!!??????”
neilcC7309GZ, Oct 26, 2015 | Read review
“The pool view was amazing”
jolaosor, Sep 14, 2015 | Read review
“Don't stay here period.”
jjmac2015, Jul 31, 2015 | Read review
“Avoid at all cost”
DD205, Jul 6, 2015 | Read review
“top floor in the back.”
Douglas Reid, Jun 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question