We arrived Phong Nha at 4am and booked this hotel in advance, there was someone waiting for us and also a bed even that e we booked the hotel for the preceding night. The owner was very kind and helpful with all our needs.
Not only were the rooms very clean, but the staff prepared a room for us way before usual check-in time as our overnight train got in at 7am, this was extremely kind of them! Whatever we needed help with they tried their best to accommodate. Breakfast is okay and they make sure to give you a takeaway breakfast if you are heading off earlier than it opens! For a quiet, well priced hotel I would definitely recommend this!
I arrived to Phong Nha by bus early morning, as many travellers do, but Ms Thuy and her mother were ready to welcome us. After a first misunderstanding about our reservation, we had our room even if it was 6 am. The 2-bed room was very simple but comfortable, clean and cheap! We left very early in the morning to take a plane, they helped us finding a taxi and prepare us take away breakfast. What impressed me more, was Ms Thuy extreme kindness and helpfulness for a situation I will tell you: I forgot in the room a sport-bra, almost new and not easy to find (women know... it's not easy to find a bra that fits you perfectly!). Our next destinations were Halong Bay and then Hanoi, before going back to Italy. I asked her if it was possible to arrange the transport of the bra to Hanoi, maybe with one of the buses bringing tourists from Phong Nha to Hanoi. I didn't want her to pay, I thought this way I could pay the driver myself. Well, she arranged a transport of my bra with a local transport company, sent me the address and I could have my bra back again (after some difficulties talking in English with the local transport company's officers, but it was funny and part of the experience!). I asked to pay but it was already done and Ms Thuy didn't ask me anything. I cannot do nothing but be gratefull and write this wonderful review about Mountain View Hotel and its owner! Almost 1 year is gone but I will always remember them and Phong Nha!…
Stayed here while we explored the national park and it was lovely. The staff are very kind and helpful, the room was clean, and renting a motorbike was cheap and easy. Simple but filling free breakfast, even at 6am so we could catch our bus. Would definitely recommend!
I would usually stay in hostel dorms but booked a private room here and don’t regret it at all. Super friendly staff, great free breakfast. Great location, with excellent scooter rentals. The rooms were comfortable and clean. Nothing to complain about everything was super! Thank you very much for a wonderful 3 nights