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Diamond Jack's - Bossier City

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Traveler (142)
Room & Suite (43)
Pool & Beach (3)
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Overview
  • Excellent12%
  • Very good17%
  • Average18%
  • Poor19%
  • Terrible34%
2 days ago
“Just nasty”
5 days ago
“Disappointed with the Grill Area”
AMENITIES
Free Internet
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
3 Star Hotel
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (591)
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LanguageEnglish
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191
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1 - 5 of 591 reviews
Reviewed today

Front desk and housekeeping staff are really not customer focused. The housekeeping staff never changed the trash bags from a three day stay.. The room 914 need a deep cleaning. Dust was all in the vents and the bathroom. Upon check in the auditor was...More

Review collected in partnership with this hotel
Thank Curtis H
Reviewed 2 days ago via mobile

Sad because it could be good but the first tip off was stench of urine in the Parking garage. Looks like it has never been hosed down. I walked up to registeration and the first thing I’m told is “I not done with the last...More

Thank Catherine M
Response from Paul H, General Manager at Diamond Jack's - Bossier CityResponded yesterday

Catherine, please accept my apologies for the disappointing experience you had. Obviously, we failed miserably. I am hopeful that we can use your feedback as a training tool and improve for your next visit. Thank you for your comments. Paul Hutchens, GM

Reviewed 5 days ago via mobile

I ordered the philly cheese steak and I have had better. This was Saturday afternoon about 6pm. The cashier didn’t seem real interested in helping me. Four of the 7 tables needed cleaning when I sat down. While I was waiting for my food, someone...More

Thank Thomas M
Response from Paul H, General Manager at Diamond Jack's - Bossier CityResponded yesterday

Thomas, I am truly sorry your experience at the Grill was disappointing. We definitely can do better. Thank you for your feedback. Paul Hutchens, GM

Reviewed 1 week ago

We booked this hotel for a girls weekend May 11th- 13th 2018 and were a little reluctant on our stay based off the reviews on this website. However, after our awesome weekend stay I felt the need to give this hotel a very positive review!...More

Thank kelliparker23
Response from Paul H, General Manager at Diamond Jack's - Bossier CityResponded yesterday

Thank you for choosing to be our guest and sharing your experience. Especially, the kind words about our friendly team. It's great to know you had such a wonderful visit. I look forward to sharing your comments. Thank you!! Paul Hutchens, GM

Reviewed 1 week ago

The bed was very uncomfortable. We couldn't sleep. The tub was nice though and the shower was too. Most of the staff was very friendly. When I was checking out the lady was rude acting as if I was bothering her by turning in our...More

Review collected in partnership with this hotel
Thank chutadepopis
Response from Paul H, General Manager at Diamond Jack's - Bossier CityResponded 1 week ago

I am happy you had some good moments during your stay and apologize some areas did not meet your expectations. However, there is no excuse for not providing you with friendly service throughout the property. Please accept my sincerest apologies. Paul Hutchens, GM

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About
Amenities
Top amenities
Restaurant
Pool
Free Parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Business Center with Internet Access
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
$59 - $260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Bossier City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$59 - $260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Bossier City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (142)
Room & Suite (43)
Pool & Beach (3)
Business Center & Event Rooms (1)
Questions & Answers
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Dru S
July 10, 2016|
Answer
Response from Cathy E | Reviewed this property |
I am not sure but you can call and ask 1 866 552 9629 I think that number is toll free
0
Votes
Mimintx98
July 6, 2016|
AnswerShow all 5 answers
Response from thesteevesgroup | Reviewed this property |
Yes, read my review. I attached pictures of it with my review. It is really too bad but I am sure they are doing zero repairs and fixes. I would never stay there, again. It is obvious that housekeeping does not care... More
1
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Room Tips
"Better cleaning of the bath tub, shower and floors"
Read review
"Mini fridge."
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"Love this hotel always clean and nice"
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"Room is very large, did lack a fridge and microwave. Carpets very dirty, but bathroom very clean. Would stay..."
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