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DiamondJacks Casino and Resort

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DiamondJacks Casino and Resort
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405 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Monroe, Louisiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hands down the most AWFUL hotel stay I've ever had in my life! I reserved a room about 2 months in advance on their website. Checked in at 3:00 pm on the day of our stay, the girl at the front counter was obviously bothered that we had come in and inconvenienced her with our presence. She said rudely "can... More 

Helpful?
Thank john b
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very outdated and in need of repairs. We stayed on the 7th floor in a king Jacuzzi suite. The shower had quite a bit of mold in the grout and around the shower door. The carpet in the hallway was stained and needed replaced about 10 years ago. There was a really dark stain in front of... More 

Helpful?
Thank Angie E
Garland, Texas
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

This place is steadily on the decline. I have stayed here on about three occasions because I had free comps. Each successive stay was worse than the one before. The last time I was here, it was so awful that I did not stay. Even the casino floor was awful. There were overflowing ashtrays, half empty drinks and cups left... More 

Helpful?
Thank Acquinetta P
Marshall
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 9, 2016

This Casino is a good spot for penny slots they have a good balance of slots new and old. the service is good on the Casino floor. The beverage service is ok usually only 1 server per floor on the week days. They girls take in stride and they still manage to keep up

Helpful?
Thank Cathy E
Level Contributor
3 reviews
4 of 5 stars Reviewed July 6, 2016 via mobile

We were very skeptical of playing the slots.. We've been to many casinos and all different. At Diamond Jacks we didn't hear many slots making noise and/or attracting attention. So we decided to play on the tables. That was super great! I'll definitely go back for the tables!

Helpful?
Thank Annabell P
Daleville, Alabama
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 3, 2016 via mobile

That's pretty much how I feel about the rooms in this hotel. Staff at the front counter was very friendly, but the room was just not good. The hotel was booked for me for business. It had a queen sized bed, no fridge, no microwave, furniture was broken, and it didn't have anything that comes standard with a hotel room... More 

Helpful?
Thank AlyssaDanniele
Bossier City, Louisiana
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 2, 2016

My family and I had a reservation for four nights. We left after the first night because the service was so horrible. They say they have free wi-fi in every room, however that is a lie. I spent four hours on the phone with an outside vendor because they could/would not fix the problem for me.

Helpful?
Thank deanw542
Keithville
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed June 29, 2016 via mobile

We absolutely loved diamond jacks great employess great slotsand tables will definately be ba k great food and lits of fun my wife loved her 21st birthday thanks to diamondjacks we will be back soon to win some more money

Helpful?
Thank desigreg2015
Greenbrier, Arkansas
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 25, 2016 via mobile

What a dirty, nasty place. You would be better off staying in any other Bossier/Shreveport casino or any other non-casino hotel in the area. Really a funky place. Rooms are like a crackhouse. Terrible.

Helpful?
1 Thank gaige1212
Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 22, 2016

The property insisted there were none in our room, so no claim could be filed. The hotel just felt dirty and it smelled of mold so strong in the rooms and general areas. We love the Shreveport area, but sadly places like this give the area a bad rep.

Helpful?
2 Thank GlobalCitizen861
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about DiamondJacks Casino and Resort

Address: 711 Diamondjacks Blvd, Bossier City, LA 71111-5046
Location: United States > Louisiana > Bossier City
Price Range: $67 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DiamondJacks Casino and Resort 3*
Number of rooms: 497
Reservation Options:
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Also Known As:
Diamondjacks Hotel Bossier City
Isle Capri Hotel Casino Bossier City La
Diamondjacks Bossier City
Isle Capri Bossier La
Hotel Style:
#6 Casino Hotel in Bossier City
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