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Quality Inn & Suites

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Quality Inn & Suites
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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Martinsville, Indiana
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed here previously & had great experiences, but due to the limited area of grass outside for our dog we gave one of the other few pet friendly hotels in Somerset a try recently & will never stray again! Definitely nicer accommodations & friendliest staff you'll encounter in the area. After the negative experience at another hotel, we booked... More 

Helpful?
Thank Anna A
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to review our hotel. We always love it when a guest leaves a positive review. I will make sure to let my staff know that all the effort they put into making guest like you comfortable doesn't go unnoticed. Unfortunately my staff and I cant take all the credit. We're very fortunate... More 

Atlanta, Georgia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed her before. Great pricing. The staff here is always so friendly and helpful. Kudos to Judith and Jennifer who helped me this trip. I was here for 2 nights and the place was immaculate. 24 hour coffee service in lobby and the breakfast was full, and always clean. The attendants kept the food hot and restocked and... More 

Helpful?
Thank JWGeorgia
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2016 via mobile

Local hotel, great caring staff. The breakfast was a true feast. tables cleared trash gone,no one has to stand and wait for a clean table. I slept on the absolute most comfortable bed, thanks to Quality Inn staff. The area is wonderful, the whole town becomes a car show.

Helpful?
Thank Rebecca B
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for your kind comments. I would also like to thank you for staying with us at the Quality Inn & Suites of Somerset. I'll be sure to let the staff know what a good job they're doing. Thank you again and we hope to see you back again for the next Summer nights car show. More 

Wartburg, Tennessee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2016 via mobile

My sister and I stayed at this hotel due to Lake Cumberland Hospital being nearby. The lobby, pool area and room are very clean. Judith who was running the front desk was very courteous! I would definitely stay here again in the future.

Helpful?
Thank Lorra H
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Little Rock, Arkansas
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2016

This town is east of Bowling Green. Traveling west toward and just found it. Very reasonable priced. Great bed. Normal hot and cold breakfast. Coffee anytime in lobby. Very friendly desk clerk. She asked if I had a Choice privileges card. I did and had forgotten about it, extra points.

Helpful?
Thank Kay Y
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you for your kind review. We hope to see you again soon! More 

Illinois
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 16, 2016 via mobile

Motel is tired and needs updating and a thorough cleaning. Had a room on the 2nd floor and the ceiling shows that it has had severe water damage by the discoloration of the popcorn texturing. The carpets need a deep shampooing. The wallpaper is peeing in the room and bathroom. The green cover lets in the beds were dirty and... More 

Helpful?
Thank OBXKate
Brandon F, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2016

Decided last minute on a Saturday to take a road trip to Cumberland and to go boating on Cumberland Sunday. Booked a room online about 5 minutes before we arrived. The lady at checkin (Judith) was very friendly and helpful. She explained all the amenities, the free breakfast, pool hours etc. The room was clean and everything was in working... More 

Helpful?
Thank Jennifer D
Brandon F, General Manager at Quality Inn & Suites, responded to this review

My staff and I would like to thank you for taking time out of your busy day to post this review. We hope to see you back again on your next trip to the lake. More 

Knoxville, Tennessee
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 23, 2016

We booked this hotel online as we had never been to Somerset and weren't sure of the area. It was a good choice. The room rate was very reasonable and the hotel was conveniently located. The room was clean, the linens were fresh, and the hotel itself seemed to be well kept. We travel frequently and appreciate hotel staff who... More 

Helpful?
Thank 350brandyh
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 1, 2016 via mobile

Everything in (non-smoking) room, including bedspread, had a cigarette burn. Furniture was beat to hell. Donna was very polite and helpful at check-in. Plenty of parking and pool did look nice. Room looked clean. Only stayed here because it was pet friendly.

Helpful?
Thank WyoCwby
Brandon F, General Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. More 

Kentucky
Level Contributor
244 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 stars Reviewed February 11, 2016

A wonderful hotel with a surly staff leaves me cold. This Quality Inn, and hotels in the Quality Inn range, will probably never make the luxury hotel list, but the friendly, attentive staff makes a huge difference. Our bed was comfortable; the TV, Wi-Fi, amenities and heating all operated as they should. Breakfast was tasty and filling. I understand that... More 

Helpful?
Thank KentuckyHighlander
Brandon F, General Manager at Quality Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Brandon... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 240 N Highway 27, Somerset, KY 42503-3600 (Formerly Holiday Inn Express)
Location: United States > Kentucky > Somerset
Price Range: $66 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 57
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Also Known As:
Quality Inn And Suites
Quality Hotel Somerset
Quality Inn Somerset
Holiday Inn Somerset
Somerset Holiday Inn
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