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BEST WESTERN Shepherdsville

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211 S Lakeview Drive, Shepherdsville, KY 40165-7128 (Formerly BEST WESTERN PLUS South)
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291 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Ferndale, Michigan
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our one night stay at Best Western Shepherdsville was pleasantly without worry or bother. Room was clean, king bed very comfortable and the hot breakfast was good to wake up to. I was grateful for the gluten free options available at breakfast! We always stay at Best Western and enjoyed Shepherdsville as much as we expected and hoped.

Helpful?
Thank Karen R
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

the hotel was clean and updated with a refrigerator and microwave. comfortable beds, nice breakfast and a helpful staff. Check in and check out was fast and simple. I always stay at this best western on my way to Alabama

Review collected in partnership with Best Western

Helpful?
Thank C5857AYrichardp
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for always staying with us in your travels South. We love return guests, and especially those that are kind enough to write about our quality and service. Hope to see you again soon. More 

mountain view, United States
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here at Best Western Shepherdsville, because could not get rooms in Bardstown, have stayed here before,and is a good place to stay. The staff are always very nice, nice size rooms and clean. The breakfast is good, you have several choices of breakfast items. Motel right off the interstate.

Review collected in partnership with Best Western

Helpful?
Thank John B
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for staying with us and for your kind comments about the hotel. We hope you will visit us again soon. More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Good Morning Doug (General Manager)- I wanted to pass on an experience I recently had at the Best Western Plus South in Shepherdsville, KY. My family & I were traveling home to Michigan from a week-long visit in Alabama. During the week, my kids came down sick with head colds & then as they were starting to feel better, my... More 

Helpful?
Thank scu1480
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you Andrew for your kind words about our front desk guest service representative Chris. He is an excellent employee and a heroic hospitality star. I so appreciate that you have taken the time to recognize this fine young man, and the service he provide to each and every one of our guests. I will make sure that he sees... More 

Hudson, North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Traveling to the louisville area on buisness every week I stay at this best western every week, sometimes 2 or 3 nights per week. One of the cleanest, most comfortable rooms you could ever hope for and as for the staff, there is simply no better. Always friendly and helpfull, from the front desk right up to the management. As... More 

Helpful?
Thank Richard R
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for the kind words, and we want you to know that we appreciate your business immensely, and the comments about the quality of our rooms and staff. Jeanine is an excellent employee and Front Desk Manager and we are proud to have her. Thanks for recognizing her. It will make her day. We enjoy your visits and hope to... More 

Horseheads, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very easy to get to. Very comfortable beds, plush towels. Breakfast room was a bit chilly. The breakfast was plentiful, well presented. Chris - night desk clerk was very helpful answering any question we had. It was close to the routes we needed for our day trips - Mammoth Cave, Louisville and Bardsville. I recommend this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Deborah W
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

So glad that6 you enjoyed your stay with us, and thanks so much for the kind comments regarding quality and our staff person Chris. He is an excellent employee and routinely gets compliments about the level of service he provides our guests. He is a true professional and a asset to our company. I will pass on your comments to... More 

United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Starting from Reception, till room condition and cleanness , everything was worst. I wont recommend anybody to this hotel. It is a truck driver few hours stay kind of hotel not for business or leisure people

Review collected in partnership with Best Western

Helpful?
Thank Arabinda S
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

We apologize that you found our hotel unsuitable. It would be nice to know the specifics of your stay so we could address the problems you encountered. We are the area's number one ranked hotel, serving many others beside truckers, whom incidentally, want quality every bit as much as any traveler. To believe otherwise is simply degrading to the fine... More 

Indianapolis, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This was a good hotel to stay at except for breakfast. They have a cut off time of 9:30, which is way to early especially on a weekend. Then they couldn't keep up with the people that were there, and were constantly running out of stuff and people had to wait. Plus the milk for cereal was half frozen.

Review collected in partnership with Best Western

Helpful?
Thank Anthony N
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

I apologize that the breakfast was not as it should have been, especially given the fact that the rest of your stay was good. It is disappointing that this issue fostered doubt on the quality of our hotel. I assure you that your concerns will be addressed with ownership, and staff so as this does not happen again. I appreciate... More 

Livonia, Michigan
Level Contributor
143 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

No internet. Room smells. Bathroom had a dirty toilet. Glad it's only for the night. Front desk attempted to be helpful but came off just creepy. I don't think I could have had any longer of a walk down the first floor hallway to get to my room. The key reader is ancient and took me five minutes to get... More 

Helpful?
Thank Mark D
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

I cannot apologize enough that we apparently dropped the ball with your stay. As an award winning Trip Advisor property, this is NOT the kind of review we would hope for from our all important guests. Your review is appreciated and will be passed on to staff as a much appreciated warning to do far better work. Thanks for taking... More 

Michigan
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stay at this Best Western traveling from Michigan to Alabama. It never disappoints. Chris is a great desk clerk. He makes sure your stay is the best it can be. The breakfast area is clean, and has lots of choices. This hotel is a very clean pet friendly hotel.

Helpful?
Thank gramkim
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you for your kind words about Chris. He is an excellent front desk service representative and goes out of his way to make every guest stay 100% great. Your satisfaction is our No. 1 concern, and we hope all of our employees are equally impressive and caring. Please come again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Shepherdsville

Address: 211 S Lakeview Drive, Shepherdsville, KY 40165-7128 (Formerly BEST WESTERN PLUS South)
Location: United States > Kentucky > Shepherdsville
Price Range: $90 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Shepherdsville 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Shepherdsville Best Western
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