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BEST WESTERN PLUS South

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211 S Lakeview Drive, PO Box 96, Shepherdsville, KY 40165-7128
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1 room 1 adult
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BEST WESTERN PLUS South
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243 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Very nice hotel, house keeping is very nice the whole staff is more then helpful, the entire staff is great, especially Vickie in the Lounge, room's are very clean and comfortable, the bathroom is sparkling clean, beds are very comfortable, Denny's restaurant will deliver to your room and you get 15% off, it has been a great 3 day relaxing... More 

Helpful?
Thank Gloria W
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for pointing out the two things we are most proud of at Best Western Plus South, the quality of our product and the the professionalism of our staff. One cannot exist without the other. We believe we offer the best value accommodations in our market, and comments like yours let us know that we are succeeding in our quest.... More 

Pleasant Prairie, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night while driving home. It was a long day of driving in the rain and it was so welcoming to have a bright smile and friendly accommodating person at the front desk to make me feel welcome. The room was comfortable and it helped to have a refrigerator and microwave in the room... More 

Helpful?
Thank MegW2145
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

We are thrilled that you found our accommodations acceptable and welcoming. Our staff works hard at customer service, and too us, this is not a buzz word but an absolute mandate to the performance of 100% guest satisfaction. Thanks for pointing this out to others. Nothing greets, and has power, like a smile, and we promise at Best Western Plus... More 

Louisville, Kentucky
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived late and were all exhausted. Got great sleep here (which is not easy for us, we have a young child). Slept so late, we missed the free breakfast, but the hotel is right by a Denny's and the hotel gives you a discount there.

Helpful?
Thank Lindsay F
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for your comments. A "great night of sleep" is what we are all about. Sorry you missed our breakfast though. It's one of the best around. Maybe next time. And please, make sure there is a next time. Please come see us again. More 

Ohio
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped for one night while passing through and had a great experience. The male employee at the desk was over the top polite, efficient and helpful. The room appeared to be newly remodeled and very clean. The breakfast buffet had a vast selection of foods and the eating area was large enough to accommodate large groups. Check-out was easy... More 

Helpful?
Thank OhioBeach
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank you for taking the time to write such nice things about our property. We strive for 100% guest satisfaction and it is wonderful when we read reviews such as your and realize that we have accomplished our goal. Thanks, and please come again soon. More 

Phoenix, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very comfortable bed and room for under $100. Property and hallways are a bit run down, but the hotel staff are helpful and sweet. Right off the freeway, easy to access. Free breakfast and fitness center are nice touches.

Review collected in partnership with Best Western

Helpful?
Thank David G
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thank you for your comments, although I am a bit surprised that you call our hallways "a nit run down". Although we appreciate your opinion, it should be noted that brand new carpeting throughout the hallways was installed in summer, the vinyl baseboards are brand new, and the walls have been completely repainted. I apologize that this did not fare... More 

Clarkston, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 4, 2016

We stayed here for one night passing through from Florida back to Michigan. The check in staff was super friendly, after our 10 hour drive. Chris was very helpful when we asked where a local steakhouse was. The hotel is right off the highway, which was convenient, gas stations are nearby, as well as food. The rooms are a little... More 

Review collected in partnership with Best Western

Helpful?
Thank Jennifer S
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks so much fo staying with us at the Best Western Plus Shepherdsville, KY. I apologize that you had problems with the internet sign-in, and due to new speed and internet security regulations, mandated by the chain, re-logging into a secure site is a more frequent requirement than in past years. Once the service is left for over 30 minutes,... More 

Alto, Michigan
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 2, 2016

This hotel is in the perfect spot for us coming home from FL. Chris who checked us in was super nice. It was clean and comfortable. It was very close to many restaurants for dinner. The breakfast was good. The only issue was that it is very close to I-65 and even though we faced the parking lot we could... More 

Helpful?
Thank delaneyd
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for staying with us. Although we have long been a popular spot for snowbirds, I am pleased to hear that those traveling in the reverse direction are staying with us as well. I appreciate your comments regarding Chris, who is one of our best front desk representatives. Please come again. More 

Naples, Florida
Level Contributor
242 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed December 29, 2015

Good location if you are on I 65. Lots of fast food places and cheap gas prices. Great lounge on right at the hotel with friendly people and a very nice happy hour Mon thru Fri.You can also order food from Dennys that they will bring to you with a 15% discount. Rooms were just ok. Maybe a little update... More 

Helpful?
Thank richard p
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

Thanks for your comments. I appreciate your comments about "updates" and I would like to let our guest's know that in 2014 and 2015, major improvements were made at the property including the addition of an elevator, new hall carpeting, updated security system, increased lighting, new vanities, new bureaus for all rooms, new lamps in all rooms, updated fitness room,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 24, 2015 via mobile

I knew we were in for trouble with this hotel when I made the reservation. The woman who took my reservation was not interested in being polite or helpful. I booked two rooms for the Christmas vacation and was assured they accepted pets. What I wasn't told was you can't leave your pet in your room when you go out.... More 

Helpful?
Thank pookiebell71
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

I apologize that you are unhappy with your reservations at our hotel.I reads your comments with interest and feel that explanation is due. We do not require that a guest take their pet with them every time they leave the room. We do ask however that the guest understand that they are responsible for the actions of their pets if... More 

1 review
5 of 5 stars Reviewed December 17, 2015

Very Clean and helpful staff decorated beautifully for Xmas. The staff was having an Xmas party when we arrived and the person who checked us in never mentioned that the Denny's Diner next store had 20% off with our room key. That would have been nice to mention but he was a temporary employee because of the party. Would definitely... More 

Review collected in partnership with Best Western

Helpful?
Thank brucemY3939XY
Doug S, General Manager at BEST WESTERN PLUS South, responded to this review

I am so sorry that we did not give you the proper information regarding the Denny's Diner. Our guest's always receive a 15% discount at the 24 hour diner across the street. It's just an other way we tell our guest's how special they are. I apologize that during the Christmas Party, the front desk assistant wasn't aware. Please come... More 

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