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Holiday Inn Express Hotel & Suites Hillview

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365 Brenton Way, Hillview, Shepherdsville, KY 40165
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Holiday Inn Express Hotel & Suites Hillview
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64 Reviews from our TripAdvisor Community

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Peru, New York, United States
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Not impressed with this place. Checked in late and felt like I was disturbing the clerk. Got to my room next to another that obviously had kids - noisy. The room heater made some seriously odd noises at times. Good thing I was so tired. The breakfast bar was out of eggs so I had to tell the woman gabbing... More 

Helpful?
Thank Michael B
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Michael B, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for the inconvenience caused by the level of noise... More 

Radcliff, Kentucky
1 review
5 of 5 stars Reviewed January 5, 2016

We used this hotel during a mini stay-cation. We live in the area but wanted a night out . We had a very good time swimming in the pool, which was well stocked with towels. A Very friendly staff and clean facilities. We will stay again. We used the common room for visits with family.

Helpful?
Thank Pamela O
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management More 

Conroe, Texas
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 25, 2015 via mobile

I am a truck driver and I've stayed in a dump before but this place was nice, Except when I booked the room I was told there was a full breakfast with omelets. It was a decent breakfast but no omelets. Then my room was ice cold heater wouldn't work so they gave me another room. I was by the... More 

Helpful?
Thank jerryleow
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management More 

Travelers are raving about these Shepherdsville hotels

Sandy Hook, Kentucky
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 2, 2015 via mobile

Drinks or snacks that is. I always try to stick with the Holiday Inn hotels. Most are good to have coffee, other drinks, or some sort of snacks. Even a managers reception at select places on certain nights including free appetizers and alcoholic and non-alcoholic drinks. This hotel is frequently sold out so I know business is good, but for... More 

Helpful?
Thank Billy W
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Billy, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management More 

Hastings, Michigan
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed October 20, 2015 via mobile

I am VERY picky & as former maid myself (MANY years ago) I I am I am VERY picky & as former maid myself (MANY years ago) I I am VERY picky & was a former maid myself so I KNOW what should be done & this place was very good. The towels could use a vinegar wash or something... More 

Helpful?
Thank Sonia B
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Sonia, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

Melbourne, Australia
Level Contributor
351 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

I booked this hotel as a midway stop of an 12 hour drive to Memphis. My check in timing at around 4:30pm was perhaps unfortunate for the receptionist who was having some food at that time, sorry. So the check in was as brief as, "show ID and credit card, and "yes", bonus points instead of amenities bag, here's your... More 

Helpful?
Thank H L
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for taking the time to reach out to us. We are glad for the most part you enjoyed your stay with us and we do understand how important a quiet environment is and apologize for any inconvenience you experienced during your stay. Your feedback helps us prevent situations such as this in the future. We hope... More 

Santa Rosa Beach, Florida
Level Contributor
362 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed October 6, 2015

The lobby and common area are very tired appearing and really could use some updating. It gives the appearance of a hotel that has been used often and hard. The rooms themselves were not bad, relatively clean and comfortable. This is not your "new" style H.I.EXPRESS. The intense yellow colors leaves much to be desired. The rate was cheap but... More 

Helpful?
Thank onceinawhile31
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

Rock Hill, South Carolina
Level Contributor
348 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed September 19, 2015

We stayed here one night and it fit all our needs. It was convenient (10 minute drive) to Papa Johns Stadium and to Churchill Downs, both of which we visited. Rooms were clean, included a refrigerator and microwave and was quiet and comfortable. Breakfast had a lot of options - biscuits and gravy, sausage (link or patty), yogurt, cereal, and... More 

Helpful?
Thank RBonTheLake
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for your review. We are delighted you enjoyed your stay. We appreciate your feedback and your business. We hope you will stay with us again soon. Sincerely, Hotel Management. More 

Level Contributor
596 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed September 16, 2015 via mobile

Reading the reviews left me a little puzzled about the drastic differences of opinions about the property. I'm a regular IHG guest and this hotel is as nice or nicer then most. The service (Kayla) was way above IHGs standard. She Proactively fixed reservations mistake making my night less stressful. The suite was nicely decorated and larger in size. My... More 

Helpful?
Thank Travel46804
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. We are so glad that Kayla exceeded your expectations. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for... More 

Newton, New Jersey
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 10, 2015

This hotel is in a good location for the local businesses of the area. Several restaurants are walk-able from this location. Hotel is clean and new-ish. Staff is decent. Rooms are good sized. Facilities are good. One problem. Hotel computer is a mess and the printer was non functional for printing boarding passes. Mgt. Fix your computer, get better control... More 

Helpful?
Thank shartli
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Hillview, responded to this review

Dear Shartli, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

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