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Garden Inn & Extended Stay Shepherdsville / Louisville

Travelocity$56*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Garden Inn & Extended Stay Shepherdsville \/ Louisville
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38 Reviews from our TripAdvisor Community

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Showing 38: English reviews
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Massachusetts
Reviewed 2 weeks ago via mobile

There were bed bugs in the picture frames ,walls ,floor and live ones crawling on us , a nest of them inside the bed . Mold in the shower old food in the microwave . Absolutely disgusting place to walk into not to mention sleep in !

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Helpful?
1Thank abbycash92
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear AbbyCash92, Thank you for staying at the Garden Inn and Extended Stay in Shepherdsville, KY. As we were approached at the last night of your stay while you were checking out of the hotel regarding to bed bugs, a manager and another colleague came out to check the room. They did not find anything. Nonetheless, based on your complaint,...

Louisville, Kentucky
Reviewed November 10, 2016

Rooms are worn and dirty. I found several dead bugs on the floor. It seemed more like a red neck trailer park than a hotel honestly. There were 20-something year old kids drinking beer and working on their cars in the parking lot while they ran around squealing and making a lot of noise. Hotel staff are very, VERY rude...

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Helpful?
Thank reaper4554
Beaufort, South Carolina
Reviewed October 15, 2016 via mobile

Dead bugs on the TV stand, old socks between the beds, mold in the refrigerator, bed clothes and pillow cases stained and there was a chair that appeared to have blood stains all over it. The list goes on and on. Pick any other hotel if visiting this area. Will be contacting the health department and better business bureau as...

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Helpful?
1Thank John N Kristina W
Reviewed October 12, 2016

If you find yourself in Shepardsville and this is the LAST hotel, you are better off staying in your car, at least it will be clean. The worst was the "breakfast" time. There was NO coffee made, the utensils were dirty, there was no food. I am surprised the local health agency has not shut them down for this!

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Helpful?
1Thank B9360KDrichardr
Reviewed July 19, 2016 via mobile

This is a good hotel. The staff is very friendly and remember your face if you have stayed more than one time with them. The food is decent. And the rooms are comfortable and beds are good. We love staying with them every time we come that way cause the rates are also good and affordable. Give this hotel a...

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Helpful?
Thank Charlotte T
Columbia City, Indiana
Reviewed May 25, 2016

Bathroom Stool sprayed water (hose missing in tank) causing water on floor. Security chain receptacle on door was backwards and barely attached to door. Used washcloth from previous guest left hanging over shower curtain. Spots all over carpeting outside of room. Light bulbs burned out. Hair on bathroom floor. Poor free continental breakfast in tiny room. Repairs lacking in all...

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Helpful?
2Thank rknieman
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear Rhnieman, Thank you so much for your review. I am sincerely sorry for the issues you had faced during your stay. Please accept our apologizes. We have send this to the proper management team. This will be immediately taken care of. I wish you would have told the front desk during your stay so that we could have properly...

Fredericksburg
Reviewed May 11, 2016

Room 141 was terrible, mold in the bath room and refrigerator. Had refrigerator replaced the new one did not work and had stains in it as well. the standard double queen bed room was small barely could move around in it. Linen was not clean went to walmart to buy some. Staff is friendly. The place needs serious remodeling and...

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Helpful?
1Thank Antonio T
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear Mr. Antonio, Thank you so much for your review. I am sincerely sorry regarding to your stay. There is a few concerns that I would like to discuss. During Derby, the hotel had placed brand new linens in every room as we felt that this would be a great experience for everyone. As far as the refrigerator, I remember...

Lakeville, Minnesota
Reviewed April 5, 2016 via mobile

We do not recommend this property unless you really need a cheap place to stay. It is extremely old and even the truckers were staying next door. The towels are paper thin, everything is well worn out! The breakfast room was not clean, we went to the local McDonalds for coffee.

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Helpful?
1Thank Marilyn H
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear Marilyn H, Thank you so much for your review. We are absolutely thankful for your feedback. As I am sadden to know that our hotel did not serve well with you. I would like to take the opportunity to address a few facts that you have brought up. Our hotel is old in age, but serve well purpose for...

Killeberg, Sweden
Reviewed March 19, 2016

This was an okay stop just outside of Louisville. Room was clean and comfortable, service was good. The breakfast was a bit sad, even for motel breakfast fare but there's a McDonald's over the street.

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Helpful?
Thank travellingcherry
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear TravellingCherry, Thank you so much for your review. We are extremely glad that we served you well. Our staff and I will be making appropriate changes to the breakfast. We thank you for your feedback. We hope to see you again if you are back in the area. Sincerely, Garden Inn & Extended Stay Family

Reviewed March 2, 2016 via mobile

Ive been staying in this hotel on and off for years and i absolutely love it has great staff and house keepers they work with you when ever u need it the hotel rooms are great and always clean and very high standard for someone to stay in especially if u have kids Beds are always made and clean and...

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Helpful?
2Thank Kelsey S
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this review

Dear Kelsey S, Thank you so much for an awesome review. We are always happy to have you stay with us. We hope to see you again once you are back in town. Sincerely, Garden Inn & Extended Stay

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Garden Inn & Extended Stay is located in Shepherdsville, KY minutes away from Louisville, Kentucky. Home of Churchill Downs, the home of the Kentucky Derby. The hotel offers comfortable accommodations and excellent customer service. Being the friendliest hotel, we are here 24 hours a day to assist you in making your stay at the Garden Inn & Extended Stay a home sweet home. ... more   less 

Additional Information about Garden Inn & Extended Stay Shepherdsville / Louisville

Address: 130 S Lakeview Dr, Shepherdsville, KY 40165-6141
Location: United States > Kentucky > Shepherdsville
Price Range: $60 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Garden Inn & Extended Stay Shepherdsville / Louisville 2*
Number of rooms: 105
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Garden Inn & Extended Stay Shepherdsville / Louisville staff and other travelers.
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Questions? Get answers from Garden Inn & Extended Stay Shepherdsville / Louisville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick another hotel, ANY other hotel”
B9360KDrichardr, Oct 12, 2016 | Read review
“Do not stay there look for something else.”
AntonioT707, May 11, 2016 | Read review
“Don't go here!”
alexwM6943WQ, Nov 10, 2015 | Read review
“Beds and pillows were comfy, wish the upstairs neighbor would have used them :)”
Miwok6, Oct 23, 2015 | Read review
“Upstairs rooms are very quiet. Stayed in room 240.”
928russellv, Aug 3, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Travelocity
$56* /night
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Booking.com$58
Expedia.com$56
Orbitz.com$56
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Prices are for 1 room, 2 adults
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