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Comfort Suites

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307 Reviews from our TripAdvisor Community

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Showing 305: English reviews
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 15, 2016

We recently stayed at this hotel for a wedding reception held nearby. At almost every turn we were met with confusion and inexperience. Would we stay here again? No way. Booking: Staff told us the bride had not yet returned her agreement so we couldn’t book the block rate. The bride looked into it and found it was untrue. Several... More 

Helpful?
1 Thank reviewerid47
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you and your business. We are very sorry you did not have an excellent experience. We always want to meet your expectations throughout the entire process, from reservation to departure. Your business is much appreciated. We plan to discuss your review with our entire team, so we do a better job in every department to offer an exceptional... More 

2 reviews
3 of 5 stars Reviewed August 12, 2016 via mobile

Nice area to be at but the hotel wasn't worth the cost even on sale. The room we had reserved was supposed to be overlooking the river but we got a view of the liquor store. The air in the room was barely working and housekeeping was walking in hours before checkout. The room was also dirty with hair everywhere... More 

Helpful?
Thank Jess2133
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us. We know you have many choices in where you stay. We will look in to your comments, to see how your reservation was booked since the river view does have different rates and rate codes. Its always best to book direct on our site to ensure you get the room you book. We appreciate and... More 

Nicholasville, Kentucky
Level Contributor
154 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 11, 2016

We needed to stay over night in newport and found this hotel online. It was not as cheap as we had hoped to find but the price was not outrageous. The hotel is very nice. Our room was a nice size. The included breakfast was very good. The only complaint I have is with the couch that was in the... More 

Helpful?
Thank Wayne B
Crystal Lake, Illinois
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed August 10, 2016

I stayed here with two friends on a baseball trip to Cincinnati last week. The hotel is located across the Ohio River in Newport, Kentucky. There are several options for transportation to Great American Ballpark and downtown Cincinnati. There is a boat that provides round trip transportation to the ballpark for $5.00. It is located just outside Hooters near the... More 

Helpful?
Thank Roving-Saint
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you choosing us for your baseball weekend trip. We do have a variety of options to get to the professional sports located just across the river. We do hope you consider us again in the future, when you are coming back in town for a game or just to visit. More 

Frankfort, Kentucky
1 review
2 of 5 stars Reviewed August 7, 2016

Pros: ●Location - right where you want to be, convenient to restaurants and on the trolley line. ●Nice rooms, large and well furnished. ●Comfortable bed. ●Friendly staff CONS: ●DIRTY ROOM - Bathroom counter had large sticky spots all over, microwave contained food residue, and all surfaces were dusty. And there was a dried pepperoni on the floor by the bed.... More 

Helpful?
Thank pupsmom91
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us for your recent trip. We are pleased you enjoyed our location, however not happy your stay was below average. We will address your comments and ensure we do a better job in our cleaning efforts. Thank you for your business. More 

Level Contributor
29 reviews
3 hotel reviews
5 of 5 stars Reviewed July 27, 2016 via mobile

Very clean and nicely decorated room. The riverview was beautiful and very relaxing. The beds were comfortable and breakfast was pretty good. Parking was a little tight but there was construction nearby. Check in was fast and the people were very nice and helpful. We would definitely stay here again.

Helpful?
Thank Julie S
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We are thrilled to hear you will return in the near future and stay with us! Thank you for choosing us! More 

Martinsville, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2016

Nasty place. I would have left but had no other option. Carpets stained and damp. Walls banged up. The linens were clean. The shower looked gross. Took a shower and just did not touch anything. This was not a cheap room. Cost me 200. The breakfast room was worse than shabby. All the furniture was in shambles. The only saving... More 

Helpful?
Thank Kate k
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We are very sorry to hear we were not able to meet your expectations. We take your comments very serious and will address these with our team, so we do a better job for all guest. We are getting ready to start a renovation this fall, so we do hope you will allow us another chance in the future to... More 

Louisville
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 25, 2016 via mobile

I had stayed at this property before, many years ago when it was in better condition. There are still a few improvements that need to be made. During my stay the view wasn't great due to construction. I had a river view and the location is good. The complimentary snack and beverage upon arrival was nice. Overall I would say... More 

Helpful?
Thank Justin L
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for being a repeat guest. The city is well under way with their project next to our property for a nice future park, so we know their work does take away from our guest experience. We do appreciate you and your business. More 

Level Contributor
5 reviews
3 of 5 stars Reviewed July 23, 2016

There was electricity out when we arrived and the hotel is old, but their staff is great. Alan and Jenny were so helpful and went out of the way to help us get into our room due to electricity and room key issues, acts of gods really, the entire block was out of power. Those two are champions at that... More 

Helpful?
Thank Stephie2009
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate your comments. Thank you for noting our team members. We will share this, so our entire team can celebrate your kind words during the city power outage. We hope you return in the future and be our guest. More 

Abingdon, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

Stayed there three nights.Second day when arrived back from sightseeing.all I can say is housekeeping is terrible. Beds where just pulled up,towels laid on the back of commode.The hotel could use a good cleaning. Breakfast was average.I will go somewhere else when in town again.

Helpful?
Thank mary m
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate your business. Thank you for noting your recent guest experience. We will share this with our housekeeping team, so we do a better job for all of our guest. We do hope you will allow us another chance to wow you! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 420 Riverboat Row, Newport, KY 41071-4556
Location: United States > Kentucky > Newport
Price Range: $113 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites 2*
Number of rooms: 124
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Also Known As:
Comfort Hotel Newport
Comfort Suites Newport
Newport Comfort Suites
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