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Comfort Suites

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315 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites
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Showing 313: English reviews
Greater Cincinnati
Reviewed September 26, 2016 via mobile

We arrived and checked in, the staff were pleasant however we were surprised to find someone was already in our assigned room. They then said we would have to find another hotel because they were overbooked, the front desk staff worked hard to get us a room but finally gave in a gave us a room on a lower floor...

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Helpful?
Thank funcouple2000
Management response:

Thank you for your feedback. I am very sorry you were not satisfied with your stay. I hope that you will give us another chance if you are back int this area again.

Louisville, Kentucky
Reviewed September 21, 2016 via mobile

This is our third year staying here for Oktoberfest in Cincinnati and it's been wonderful every time. Rooms are clean and nice and the location can't be beat with everything you may need in walking distance. Bus stop that runs to stadiums and downtown conveniently located at the end of the parking lot and only costs $1. Great view of...

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Helpful?
Thank grippmadlock
Elizabethtown, Kentucky
Reviewed September 8, 2016

We had planned on seeing Maroon 5 in Cincinnati on 9/29 and had booked 2 rooms for that night. Unfortunately the concert was postponed until next March. After contacting and explaining the situation to the manager (Austin) he was more than helpful in assisting me with changing my reservations. We have stayed at Comfort Suites in Newport in the past...

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Helpful?
Thank Jess424
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for letting us know our team was able to meet your expectations. Austin is a great asset to our team. We hope to see you back during the rescheduled show.

Sunnyvale, California
Reviewed September 6, 2016

We stayed here on our annual baseball trip! This is a great place to stay when you are visiting Cincinnati, but don't want to stay in the city! The setting is so beautiful and the area has many areas to explore! The front desk is a great resource for where to go, where to eat, etc!! Tesa was so helpful...

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Helpful?
Thank Barbara P
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

It has been our pleasure to have your business. We know you have a choice in where you stay, so thank you for choosing us. We do agree, our location has much to offer guest. We look forward to seeing you back in the future.

Seymour
Reviewed August 28, 2016 via mobile

We stayed here for a cincinnati reds home game. It is a easy walk across the river about 1.5 miles. The hotel had wonder view of the Ohio river. Several nice restaurants with in walking distance. Breakfast was good. Staff was pleasant. Bathroom felt a little dirty.

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Helpful?
1Thank Jason C
Carlisle, Pennsylvania
Reviewed August 27, 2016

Stayed here for its best quality - location. Breakfast was very bad, eggs were those powdered scrambled mixed with water and heated, but they were cold and did not taste good at all. Dining chairs are torn. One day there was no meat except that beef gravy to put over biscuits! Went to a local restaurant one day to avoid...

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Helpful?
Thank Dave-Habu
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for your comments. We have shared your review with our breakfast staff, so fully understand our guest needs do a better job preparing the food for future guest. Your business is much appreciated and we want to exceed your expectations!

Michigan
Reviewed August 25, 2016

What a fantastic location right on the waterfront. But unfortunately that is all this hotel has going for it. Very shabby looking. Room not very clean. Towels were all stained.Maybe one of the big hotel groups will see this as an opportunity. Or if new managed comes in to sort it out. Huge pity as it is really a gem...

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Helpful?
Thank bella6404
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for your comments about your recent visit. New ownership and management is now in place and making some great changes. We also plan to have renovation in Q4 as well. We invite you back in the near future, so you can see the changes first hand. Your business is valued and much appreciated!

Louisville, Kentucky
Reviewed August 20, 2016

I reviewed this motel some years back and found it worth every cent. But my recent stay revealed the sorry state of the physical plant and the management. It's all down on its heels. The metal in the building was discolored, rusting; the bathroom was rusting (no grab bars, either); the ice machines were out of service; the windows were...

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Helpful?
Thank Icemachine
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for being a repeat guest. We are sorry to hear your travel needs were not met. We are making many steps to improve both the property and guest experience with new associates and a soon to be renovated property. We do hope if your travels bring you back to our area in the future, you consider us again...

New York City, New York
Reviewed August 15, 2016

We recently stayed at this hotel for a wedding reception held nearby. At almost every turn we were met with confusion and inexperience. Would we stay here again? No way. Booking: Staff told us the bride had not yet returned her agreement so we couldn’t book the block rate. The bride looked into it and found it was untrue. Several...

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Helpful?
1Thank reviewerid47
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you and your business. We are very sorry you did not have an excellent experience. We always want to meet your expectations throughout the entire process, from reservation to departure. Your business is much appreciated. We plan to discuss your review with our entire team, so we do a better job in every department to offer an exceptional...

Reviewed August 12, 2016 via mobile

Nice area to be at but the hotel wasn't worth the cost even on sale. The room we had reserved was supposed to be overlooking the river but we got a view of the liquor store. The air in the room was barely working and housekeeping was walking in hours before checkout. The room was also dirty with hair everywhere...

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Helpful?
Thank Jess2133
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us. We know you have many choices in where you stay. We will look in to your comments, to see how your reservation was booked since the river view does have different rates and rate codes. Its always best to book direct on our site to ensure you get the room you book. We appreciate and...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 420 Riverboat Row, Newport, KY 41071-4556
Location: United States > Kentucky > Newport
Price Range: $115 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites 2*
Number of rooms: 124
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Also Known As:
Comfort Hotel Newport
Comfort Suites Newport
Newport Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites staff and other travelers.
5 questions
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Beavercreek, Ohio, United States
8 months ago
over a year ago
Lexington, Kentucky
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick a room overlooking the river”
  • The purple people foot bridge linking Newport to Cincinnati
  • View across the river from the hotel
 of 5 bubbles stevenhI354EO, 4 weeks ago | Read review
“Higher up and facing river- get a corner room if available”
 of 5 bubbles AwesomeladyUS, Nov 1, 2016 | Read review
“Pick a room on the river side much quieter”
 of 5 bubbles VernO_11, Oct 24, 2016 | Read review
“There are views of Cincinnati across the river.”
  • View from my room in early morning
 of 5 bubbles Haleca, Oct 21, 2016 | Read review
“Be sure to get a room with a river view!”
 of 5 bubbles vbarshis, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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