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Comfort Suites

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Comfort Suites
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300 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Carlisle, Pennsylvania
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here for its best quality - location. Breakfast was very bad, eggs were those powdered scrambled mixed with water and heated, but they were cold and did not taste good at all. Dining chairs are torn. One day there was no meat except that beef gravy to put over biscuits! Went to a local restaurant one day to avoid... More 

Helpful?
Thank Dave-Habu
Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

What a fantastic location right on the waterfront. But unfortunately that is all this hotel has going for it. Very shabby looking. Room not very clean. Towels were all stained.Maybe one of the big hotel groups will see this as an opportunity. Or if new managed comes in to sort it out. Huge pity as it is really a gem... More 

Helpful?
Thank bella6404
Louisville, Kentucky
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 1 week ago

I reviewed this motel some years back and found it worth every cent. But my recent stay revealed the sorry state of the physical plant and the management. It's all down on its heels. The metal in the building was discolored, rusting; the bathroom was rusting (no grab bars, either); the ice machines were out of service; the windows were... More 

Helpful?
Thank Icemachine
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for being a repeat guest. We are sorry to hear your travel needs were not met. We are making many steps to improve both the property and guest experience with new associates and a soon to be renovated property. We do hope if your travels bring you back to our area in the future, you consider us again... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel for a wedding reception held nearby. At almost every turn we were met with confusion and inexperience. Would we stay here again? No way. Booking: Staff told us the bride had not yet returned her agreement so we couldn’t book the block rate. The bride looked into it and found it was untrue. Several... More 

Helpful?
1 Thank reviewerid47
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you and your business. We are very sorry you did not have an excellent experience. We always want to meet your expectations throughout the entire process, from reservation to departure. Your business is much appreciated. We plan to discuss your review with our entire team, so we do a better job in every department to offer an exceptional... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice area to be at but the hotel wasn't worth the cost even on sale. The room we had reserved was supposed to be overlooking the river but we got a view of the liquor store. The air in the room was barely working and housekeeping was walking in hours before checkout. The room was also dirty with hair everywhere... More 

Helpful?
Thank Jess2133
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us. We know you have many choices in where you stay. We will look in to your comments, to see how your reservation was booked since the river view does have different rates and rate codes. Its always best to book direct on our site to ensure you get the room you book. We appreciate and... More 

Nicholasville, Kentucky
Level Contributor
147 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed to stay over night in newport and found this hotel online. It was not as cheap as we had hoped to find but the price was not outrageous. The hotel is very nice. Our room was a nice size. The included breakfast was very good. The only complaint I have is with the couch that was in the... More 

Helpful?
Thank Wayne B
Crystal Lake, Illinois
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here with two friends on a baseball trip to Cincinnati last week. The hotel is located across the Ohio River in Newport, Kentucky. There are several options for transportation to Great American Ballpark and downtown Cincinnati. There is a boat that provides round trip transportation to the ballpark for $5.00. It is located just outside Hooters near the... More 

Helpful?
Thank Roving-Saint
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you choosing us for your baseball weekend trip. We do have a variety of options to get to the professional sports located just across the river. We do hope you consider us again in the future, when you are coming back in town for a game or just to visit. More 

Frankfort, Kentucky
1 review
2 of 5 stars Reviewed 3 weeks ago

Pros: ●Location - right where you want to be, convenient to restaurants and on the trolley line. ●Nice rooms, large and well furnished. ●Comfortable bed. ●Friendly staff CONS: ●DIRTY ROOM - Bathroom counter had large sticky spots all over, microwave contained food residue, and all surfaces were dusty. And there was a dried pepperoni on the floor by the bed.... More 

Helpful?
Thank pupsmom91
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us for your recent trip. We are pleased you enjoyed our location, however not happy your stay was below average. We will address your comments and ensure we do a better job in our cleaning efforts. Thank you for your business. More 

Level Contributor
13 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Very clean and nicely decorated room. The riverview was beautiful and very relaxing. The beds were comfortable and breakfast was pretty good. Parking was a little tight but there was construction nearby. Check in was fast and the people were very nice and helpful. We would definitely stay here again.

Helpful?
Thank Julie S
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We are thrilled to hear you will return in the near future and stay with us! Thank you for choosing us! More 

Martinsville, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Nasty place. I would have left but had no other option. Carpets stained and damp. Walls banged up. The linens were clean. The shower looked gross. Took a shower and just did not touch anything. This was not a cheap room. Cost me 200. The breakfast room was worse than shabby. All the furniture was in shambles. The only saving... More 

Helpful?
Thank Kate k
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We are very sorry to hear we were not able to meet your expectations. We take your comments very serious and will address these with our team, so we do a better job for all guest. We are getting ready to start a renovation this fall, so we do hope you will allow us another chance in the future to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 420 Riverboat Row, Newport, KY 41071-4556
Location: United States > Kentucky > Newport
Price Range: $126 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Comfort Hotel Newport
Comfort Suites Newport
Newport Comfort Suites
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