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Comfort Suites

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Comfort Suites
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305 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Greater Cincinnati
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived and checked in, the staff were pleasant however we were surprised to find someone was already in our assigned room. They then said we would have to find another hotel because they were overbooked, the front desk staff worked hard to get us a room but finally gave in a gave us a room on a lower floor... More 

Helpful?
Thank funcouple2000
Louisville, Kentucky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This is our third year staying here for Oktoberfest in Cincinnati and it's been wonderful every time. Rooms are clean and nice and the location can't be beat with everything you may need in walking distance. Bus stop that runs to stadiums and downtown conveniently located at the end of the parking lot and only costs $1. Great view of... More 

Helpful?
Thank grippmadlock
Elizabethtown, Kentucky
Level Contributor
11 reviews
4 of 5 stars Reviewed 2 weeks ago

We had planned on seeing Maroon 5 in Cincinnati on 9/29 and had booked 2 rooms for that night. Unfortunately the concert was postponed until next March. After contacting and explaining the situation to the manager (Austin) he was more than helpful in assisting me with changing my reservations. We have stayed at Comfort Suites in Newport in the past... More 

Helpful?
Thank Jess424
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for letting us know our team was able to meet your expectations. Austin is a great asset to our team. We hope to see you back during the rescheduled show. More 

Sunnyvale, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our annual baseball trip! This is a great place to stay when you are visiting Cincinnati, but don't want to stay in the city! The setting is so beautiful and the area has many areas to explore! The front desk is a great resource for where to go, where to eat, etc!! Tesa was so helpful... More 

Helpful?
Thank Barbara P
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

It has been our pleasure to have your business. We know you have a choice in where you stay, so thank you for choosing us. We do agree, our location has much to offer guest. We look forward to seeing you back in the future. More 

Seymour
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for a cincinnati reds home game. It is a easy walk across the river about 1.5 miles. The hotel had wonder view of the Ohio river. Several nice restaurants with in walking distance. Breakfast was good. Staff was pleasant. Bathroom felt a little dirty.

Helpful?
1 Thank Jason C
Carlisle, Pennsylvania
Level Contributor
140 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for its best quality - location. Breakfast was very bad, eggs were those powdered scrambled mixed with water and heated, but they were cold and did not taste good at all. Dining chairs are torn. One day there was no meat except that beef gravy to put over biscuits! Went to a local restaurant one day to avoid... More 

Helpful?
Thank Dave-Habu
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for your comments. We have shared your review with our breakfast staff, so fully understand our guest needs do a better job preparing the food for future guest. Your business is much appreciated and we want to exceed your expectations! More 

Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

What a fantastic location right on the waterfront. But unfortunately that is all this hotel has going for it. Very shabby looking. Room not very clean. Towels were all stained.Maybe one of the big hotel groups will see this as an opportunity. Or if new managed comes in to sort it out. Huge pity as it is really a gem... More 

Helpful?
Thank bella6404
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for your comments about your recent visit. New ownership and management is now in place and making some great changes. We also plan to have renovation in Q4 as well. We invite you back in the near future, so you can see the changes first hand. Your business is valued and much appreciated! More 

Louisville, Kentucky
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed August 20, 2016

I reviewed this motel some years back and found it worth every cent. But my recent stay revealed the sorry state of the physical plant and the management. It's all down on its heels. The metal in the building was discolored, rusting; the bathroom was rusting (no grab bars, either); the ice machines were out of service; the windows were... More 

Helpful?
Thank Icemachine
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for being a repeat guest. We are sorry to hear your travel needs were not met. We are making many steps to improve both the property and guest experience with new associates and a soon to be renovated property. We do hope if your travels bring you back to our area in the future, you consider us again... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 15, 2016

We recently stayed at this hotel for a wedding reception held nearby. At almost every turn we were met with confusion and inexperience. Would we stay here again? No way. Booking: Staff told us the bride had not yet returned her agreement so we couldn’t book the block rate. The bride looked into it and found it was untrue. Several... More 

Helpful?
1 Thank reviewerid47
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

We appreciate you and your business. We are very sorry you did not have an excellent experience. We always want to meet your expectations throughout the entire process, from reservation to departure. Your business is much appreciated. We plan to discuss your review with our entire team, so we do a better job in every department to offer an exceptional... More 

2 reviews
3 of 5 stars Reviewed August 12, 2016 via mobile

Nice area to be at but the hotel wasn't worth the cost even on sale. The room we had reserved was supposed to be overlooking the river but we got a view of the liquor store. The air in the room was barely working and housekeeping was walking in hours before checkout. The room was also dirty with hair everywhere... More 

Helpful?
Thank Jess2133
Michelle W, Public Relations Manager at Comfort Suites, responded to this review

Thank you for choosing us. We know you have many choices in where you stay. We will look in to your comments, to see how your reservation was booked since the river view does have different rates and rate codes. Its always best to book direct on our site to ensure you get the room you book. We appreciate and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 420 Riverboat Row, Newport, KY 41071-4556
Location: United States > Kentucky > Newport
Price Range: $113 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Comfort Hotel Newport
Comfort Suites Newport
Newport Comfort Suites
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