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Holiday Inn Express Hotel & Suites Murray

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Holiday Inn Express Hotel & Suites Murray
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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Henderson, Kentucky, United States
Reviewed January 15, 2015

The staff always makes sure that my stay is restful and relaxing. They go out of their way not to bother me. They leave me alone till I'm ready to check out. Their computer area is useful when I need additional help with mine. You can't go wrong here.

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Helpful?
1Thank Stephan H
Holiday Inn E, Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Stephan H, Thank you for the kind words. We are very happy you enjoy your stay with us. We try to make it feel like home away from home each time you step through the doors. We look forward to seeing you again. Justin

Nashville
Reviewed December 13, 2014

After calling on a Wednesday to verify with the manager that our reservation was for a non-smoking room, we arrived the following Friday and were greeted in our room with the overwhelming smell of smoke. Of course, no non-smoking rooms available and all the other hotels were full. The hotel offered $15 discount for our trouble; hardly worth the inconvenience....

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Helpful?
1Thank Gr8TravelerTN
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear Gr8TravelerTN, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room allocation. Please...

Jamestown, Kentucky
Reviewed December 10, 2014

I had the opportunity to visit Murray, Kentucky on a business trip and stayed at this very convenient & clean hotel. My room was ready upon my arrival, check in went very smoothly and my room was very clean and comfortable. This hotel was close to shopping, many restaurants etc. Good hotel for a business trip or for a family...

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Helpful?
Thank Janette518
Holiday Inn E, Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Janette528, Thank You for the kind words about your stay with our hotel. We pride ourselves on great customer service and cleanliness. We certainly look forward to seeing you again in the future. Justin

Fredericksburg, Virginia
Reviewed November 7, 2014

I was in Murray KY. for training at a near by company for 4 days, so we booked rooms at the Holiday Inn Express. The entire hotel was very, very clean, rooms were excellent, pool & hot tub was in very good condition and always plenty of towels. The Hotel had a great Breakfast each morning , with everything to...

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Helpful?
Thank Melvin C
Bloomington, Indiana
Reviewed October 26, 2014

Stayed here while in town to watch college athletic event, just overnight. There are only a couple of hotels in this town that get good reviews, and this is one of them. We rented 2 rooms, one with a fold-out sofa for extra room. Happily, the rooms were right across from one another, which isn't always the case when we...

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Thank Tamara C
Bozeman, Montana
Reviewed October 9, 2014

Finally, after a string of less then good experiences, a decent nights sleep. The Holiday Inn Express is well kept and clean. The staff was very friendly and the breakfast, while nothing greeat, was at least decent given it's a hotel breakfast. Murray itself is a nice little college town in the middle of farming land. Very picturesque. I'd come...

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Helpful?
Thank Michael F
thnnessee
Reviewed August 27, 2014

While I see a number of positive reviews of this property, I must assume they were written by leisure and not business travelers. During the evening while in the middle of my office work online, I noticed the internet service slowing to a crawl and finally all but stopping. It was impossible to continue working. A call to the front...

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Helpful?
1Thank sharpevedtraveler
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear sharpevedtraveler, Thank you for taking the time to review our property. Our hotel is committed to providing our guests with the highest quality services and facilities. I sincerely apologize for the problems you may have experienced during your stay due to the internet connection. Your comments are important to the success of our organization as we rely on you...

Freeburg, Illinois
Reviewed July 30, 2014 via mobile

The room was clean. Like the big bathroom. Vanity is in bathroom but there are plenty of mirrors in room. Beds are comfortable. Room 209 has a view of a/c. Breakfast had several hit items. The ham could have been a little hotter. They didn't have pancakes or waffles. Great cinnamon rolls. Pool was nice.

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Thank Janice M
Marshalltown
Reviewed June 25, 2014

Front desk attendant very uncooperative and unhelpful. I have been traveling for 28 years on a weekly basis and this is the worst that I have experienced. The hotel itself is clean and easily accessible , but their customer service is horrible.

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Helpful?
2Thank Diana Y
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Murray, responded to this review

Dear Diana Y, Thank you for providing feedback on your recent stay. While we are pleased that you found our hotel clean and easily accessible, it is regrettable to read that the level of service you received was not up to par. We would like to discuss your experience in further details, which is why we have sent you a...

Nashville, Tennessee
Reviewed November 12, 2013

We are a family with two small kids and we booked a Queen "Studio" room. I was happy with the hotel and the room, but there were a few things that I didn't like. First of all, the hotel staff was pleasant and the location is GREAT if you are in town for a Murray State game! Our Studio room...

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Helpful?
2Thank Christen F
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Murray

Address: 1504 North 12th Street, HWY 641 North, Murray, KY 42071
Location: United States > Kentucky > Murray
Price Range: $113 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Murray 2.5*
Number of rooms: 37
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Also Known As:
Holiday Inn Express Hotel And Suites Murray
Holiday Inn Murray
Murray Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Murray staff and other travelers.
2 questions
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Grosse Ile, Michigan

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Questions? Get answers from Holiday Inn Express Hotel & Suites Murray staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“none at this time”
 of 5 bubbles 378stephanh, Feb 17, 2017 | Read review
“Pick a room on the back side of the property away from the highway.”
 of 5 bubbles mcjrg1994, Dec 1, 2016 | Read review
“All rooms are good.”
 of 5 bubbles 740JackB, Sep 26, 2016 | Read review
“We were on the ground floor and it was very quiet.”
 of 5 bubbles quala2016, Jun 25, 2016 | Read review
“Request a higher floor on the back side of the building not facing the mail road.”
  • Bed and sitting areas
 of 5 bubbles DrMarc9491, Jun 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question