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Extended Stay America - Louisville - Dutchman

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Extended Stay America - Louisville - Dutchman
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55 Reviews from our TripAdvisor Community

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Showing 55: English reviews
merriville
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Even was in the new renovated room. Found BED BUGS crawling on me. Manager said "it's summer, it's happens" then claimed there were not any, even as I'm presenting one to them in a cup!!!! Room renovated was a paint job as the furniture is still old and beat up. They did offer me another room, as long as I... More 

Helpful?
Thank scottlC2471UC
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us and the terrible customer service you received. We immediately remove the room from service and called in a contractor to take all steps necessary to address... More 

1 review
1 of 5 stars Reviewed July 9, 2016 via mobile

One week room was ok they were remodeling rest of facility. My toilet was broke for 5 days. The kitchen was not fully equipped. The shower curtain was covered in mold and was stiff hadn't been washed had to remove it and exchange it myself. Would not recommend for family trip at all.

Helpful?
Thank Courtney D
1 review
5 of 5 stars Reviewed May 22, 2016 via mobile

The staff was great the general manager kim was soooo helpful and kiya made me feel right at home wont stay no where else in Louisville the house keeping was immaculate thanks for the great service:*)

Helpful?
Thank Jdaniels123
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! I truly appreciate your kind comments about our friendly customer service and will be sure to share your feedback with the entire team. The staff... More 

Saratoga Springs, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2016

Nice short stay .room was clean but whole place needs upgrading which the manager said is happening this year. Staff was very nice and accommodating. You have to bring towels down and exchange at front desk or pay more for daily service. Good restaurants right across street.

Helpful?
Thank barbjcass
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service and comfortable rooms. I will be sure to share your great feedback with the entire team!... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 10, 2016 via mobile

Stayed here for one night. It is old and run down. It was clean enough. The bed was hard and we were put in a smoking room by Hotwire. We didn't pay a lot so that made it okay but I wouldn't choose to go back. It is close to restaurants and shopping. Don't try this one if you expect... More 

Helpful?
Thank Madymik
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be working with our maintenance engineer to improve our standards and I will... More 

Level Contributor
16 reviews
5 of 5 stars Reviewed March 15, 2016 via mobile

Flew in from Minnesota fora interview and needed a place from Thursday to Sunday to stay in Louisville. The location couldn't be more ideal near food, gas, etc. Room was solid like the size what I needed all the basics. Front desk staff was quite friendly, and the room was quiet what else do you need? One of the oldest... More 

Helpful?
Thank Nate W
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service, convenient location, and our reasonable rates. Once more, thank you for posting your review. We look... More 

Georgetown, Kentucky
2 reviews
5 of 5 stars Reviewed March 15, 2016

The front desk person was very nice. The area was quite. The room was clean. Fast check in and out time. Close to restaurants and stores. Tv's were up to date. Bed was comfortable. Good all around stay.

Helpful?
Thank patricia t
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Lexington, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 16, 2016

My wife and I have been here several times in the past, usually around Christmas time so we can eat at a nice restaurant across the street. When we arrived a light bulb was out and the smoke detector was going off. The bathroom was dirty to where my wife ran her finger on the tub and it was still... More 

Helpful?
Thank Dale F
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for taking the time to write a review of our hotel. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our housekeeping staff as well as making sure we are implementing preventative maintenance procedures. Thank you for bringing this to our attention. If... More 

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed December 18, 2015

I have stayed here several times. I frequently work in the Louisville area and I have always been very satisfied with the Dutchman hotel. I have stayed in other hotels that were not so nice. The room is always clean. The staff is very helpful and friendly. The free Wi-Fi is very fast. The location is great. Within walking distance... More 

Helpful?
Thank Edward S
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2015 via mobile

Not my first time to stay here. Ever time I stay here the staff are always very helpful. The hotel is in a great spot for dining and shopping. The kitchen are great when you get tired of eating out. I have no complaints with this hotel and will stay again and would recommend it to anyone staying in Louisville... More 

Helpful?
Thank Flash20r5
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Louisville - Dutchman

Address: 6101 Dutchmans Ln, Louisville, KY 40205-3282
Location: United States > Kentucky > Louisville > East Louisville
Price Range: $75 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Louisville - Dutchman 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville
Louisville Extended Stay
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