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Residence Inn Louisville East

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Residence Inn Louisville East
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215 Reviews from our TripAdvisor Community

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Showing 213: English reviews
chicago
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 16, 2016 via mobile

Stayed in a room with a queen bed and pull out sofa. Housekeeping failed to replace the sheets from the previous guest. Disgusting. The room was not cleaned well overall, but that failure was far and away -- the biggest issue. Called the front desk and they provided new sheets. The free breakfast was typical residence inn. What wasn't typical... More 

Helpful?
Thank onesmileygirl
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

I'm so sorry for your experience on your recent stay! We really appreciate the feedback that allows us to improve for our guests. Your housekeeping issues were unacceptable, and have been addressed with the staff to ensure that there will be no repeat occurrence. I have also addressed your issues with the breakfast attendant, who also apologizes for not being... More 

Huntsville, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2016

The room was fine and quite adequate but the bed was a little hard. One exceptional point is breakfast. Brenda Turney made breakfast a truly wonderful experience. Her personality makes breakfast a highly anticipated event each day.

Helpful?
Thank AH1MTP
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I agree, Brenda is fantastic! You can really tell how much she enjoys taking care of our guests. I already know she is hoping you will visit us again when you travel to Louisville. For the future, I know our new mattresses are a little firm for some guests, so we have the... More 

Louisville, Kentucky
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2016

I am a repeat long term guest at this Residence Inn. Its location is convenient for my work here in Louisville. The rooms are comfortable and ongoing improvements are being done without significant disruption to the guests. Several healthy and delicious food options have been added to the breakfast menu and evening socials which are appreciated and enjoyed by all.... More 

Helpful?
Thank Jai S
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for posting a review! It is such a pleasure to have you as a member of our Residence Inn family! I'm glad you enjoy our new breakfast offerings...........some of which you had suggested we serve in your past visits! We always look forward to your return, and we hope to see you again this year! Happy travels! More 

New Jersey
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 28, 2016

I am not going to focus on my room issues. The dirty towel in my bathroom, the leak in the shower or the ants in the kitchen. The reason I am not going to focus on these things is I was overwhelmed with how each member of the staff from the manager, to the person at the desk, to the... More 

Helpful?
Thank Bootravel01
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you for posting a review on the service provided at this hotel. Once again my apologies that you experienced issues during your stay, as our goal is that each guest have a comfortable relaxing stay. I am proud that the staff was able to address each of your issues, and resolve them in such a way as to prompt... More 

Hong Kong, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2016

Management and all staff are friendly and helpful. Ms. Brenda Turney, in particular made an impact on me with her service & work attitude and became my friend during my latest eight day / seven night visit.

Helpful?
Thank timdinwiddie
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review! Brenda was so pleased you mentioned her, and she was already saying how much she missed you in the morning. We all hope to see you again the next time you visit Louisville! More 

Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2016 via mobile

The hotel showed some age and wear on the exterior, but you could tell that the inside has been recently renovated as the cabinets, carpet, and furniture appeared newer. The bed was comfortable and the room was spacious. It's a nice location in that a number of restaurants are close by, offering a lot of options. The front desk staff... More 

Helpful?
Thank hachster
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for your review! I'm pleased you were comfortable in your recent stay. We hope to see you again the next time your travels bring you to Louisville, when maybe you will be able to sample our fantastic breakfast! Happy travels! More 

Gibsonville, North Carolina
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 23, 2016 via mobile

I recently spent 4 days at this hotel. I was very pleased with my experience from the front desk to the folks serving the breakfasts. The location was very convenient for food, shopping and access to highways and the airport. The room was very well appointed and the bed comfortable. The only negative was the work space. The desk height... More 

Helpful?
Thank 2ManageVets
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review! I'm so happy you enjoyed your recent stay with us. I'll make sure to share your review with our staff, who are very proud of our service, and love to make our guests happy. I'm sorry you were not pleased with the desk. All of the task chairs in the rooms are able... More 

Williamsville
Level Contributor
302 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed July 16, 2016

We stayed at this hotel for only one night en route back home. We arrived late, and we left early. Regardless, all of the staff we encountered were great. We slept comfortably. We enjoyed our breakfast (included) in the morning. If visiting the area again, we wouldn't hesitate to stay here.

Helpful?
Thank pasbuffalo
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for our review! Although your visit was brief, we are pleased you enjoyed your stay with us. We look forward to your next visit. More 

Kidderminster, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2016 via mobile

Room or should I say duplex was a real surprise to me and our friends We had 2 rooms each with a bedroom and a bathroom television in each room.Breakfast was included which was prepared by the world famous Brenda Turney who was most delightful lady you could wish to meet .A good stay with good friends

Helpful?
Thank cyborg2015
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I agree, the Penthouse suites are a perfect set up for friends and families, with the addition of an extra bathroom, and plenty of space for all. Brenda was so proud that you mentioned her..........especially as "world famous". We hope to see you again the next time your travels bring you to Louisville! More 

Sidcup, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2016

Visiting family on a four day visit from UK and we were fortunate enough to stay at the Residence Inn - the duplex room was great and really comfortable, plenty of parking and in one of the Breakfast attendants Brenda Turney they have a real star. She prepares a great breakfast with plenty of hot items and made all in... More 

Helpful?
Thank Miles E
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Miles, thanks so much for posting a review! I'm pleased you were able to meet our "world famous" breakfast attendant Brenda, and I agree she is fantastic! We have so much fun with all of our guests, and it is a pleasure to welcome you to our Residence Inn family! We hope you will visit our wonderful city again, and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 

Additional Information about Residence Inn Louisville East

Address: 120 North Hurstbourne Parkway, Louisville, KY 40222
Location: United States > Kentucky > Louisville
Price Range: $116 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Orbitz, Travelocity, Marriott and Odigeo so you can book your Residence Inn Louisville East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
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Questions & Answers

Questions? Get answers from Residence Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms have a fire places if you want.”
 of 5 bubbles S5892CEdavidl, May 29, 2016 | Read review
“All the rooms were nice.”
 of 5 bubbles shelleyw983, May 22, 2016 | Read review
“Single or Villa”
 of 5 bubbles madhusudhanaa, Apr 30, 2016 | Read review
“I have stayed in many rooms. Everyone was excellent.”
 of 5 bubbles Grascott, Apr 16, 2016 | Read review
“Call the hotel in advance and let them know your preferences. They do their best to accommodate.”
 of 5 bubbles 22CAT22, Nov 10, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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