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Residence Inn Louisville Downtown

Traveler (70)
Room & Suite (62)
Videos (2)
Certificate of Excellence

About

#20 of 108 hotels in Louisville
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Hotel links
Visit hotel website
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Hotel deals
350Reviews
9Q+A
71Room tips
Traveler rating
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Popular mentions
I haven't stayed at this property yet, but I must say that after learning about some of Marriott's policies, (be sure to read their fine print ... room types are not guaranteed ... and if you make any modifications - even just to shorten your stay, they can zap you with a major room price increase) I am a bit wary about making any future reservations with the Marriott product. However, I must travel to this Louisville location on business next week .... All I can say is that Ricky Thomas, a kind gentleman from the front desk, came to my rescue in a time of need during a recent reservation crisis at the midnight hour. He took the time, care and personal attention to my dilemma and brought a favorable outcome to my situation, which otherwise could have been a last minute nightmare. So thank you Ricky for your kindness, professional courtesy and steadfast assistance in this matter. You saved the day!
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Response from Jim Q, General Manager at Residence Inn Louisville Downtown
Responded 4 days ago
Thank you "cjdeckel" for your review and the very kind words about Ricky. I am glad he was able to de-stress some of the experience for you. I have shared your comments with the whole team to recognize Ricky for his good work. I hope you will see us again when you next in Louisville.
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Rarely do I experience a Marriott that is not up to standards, and this one is no exception! Great location, plenty of parking with some extra space in the room and walking distance to everything. Ricky at the front desk went above and beyond and made the trip exceptional! We were in town for a kids tournament and needed to leave a day early. I made the reservation through my credit card and had I booked with Marriott it would have taken less than a minute. My credit card pre-charged my card and getting the last night removed seemed impossible and took about 3 hours! The agent said they could not reach the hotel, so I walked up to the desk and was speaking with Ricky and on the phone with travel company agent, miraculously they were able to speak. It took Ricky about a minute to guide them through the process of customer service and resolution. I would highly recommend this hotel.
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Response from HotelHotshot01, Front Office Manager at Residence Inn Louisville Downtown
Responded 6 days ago
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Our goal every day is to deliver exceptional hospitality. We welcome you back anytime!
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We had an awesome overnight stat at this hotel. The entire area consisting of a kitchen, lounge area, bedroom and bathroom was exceptionally clean. The room was modern and the bed and sofa were so comfortable that I had no trouble falling asleep on both of them while watching the cute swivel television. The staff was extremely friendly and helpful. Breakfast was excellent and even better than the one in the four-star hotel that we stayed in for the rest of our stay in Lousiville.
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Response from Jim Q, General Manager at Residence Inn Louisville Downtown
Responded 1 week ago
Thank you so much RevMaxcine for staying with us and sharing your great experience at the Residence Inn Louisville Downtown. I am glad to hear you enjoyed your suite, breakfast and the service provided by the team.
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Loved the hospitality of the staff! The rooms are nicely furnished, clean,very comfortable and have a full kitchen if you enjoy being able to prepare your own food or have special dietary requirements during your stay. If you're on the go in the morning and want to grab a quick bite they also have a more than adequate morning buffet featuring eggs, turkey sausage, fresh breads/muffins,fruit, yogurt, cereal, delicious waffles with all of the accoutrement, coffee and tea, also in the evening they have a hosted reception offering tasty bites from some of the local nearby restaurants. The night that I stayed the General Manager (Jim Quinn) who was a very hospitable and kind man made me a "to go" plate to take back to my room after I had raved about the spicy fried chicken and mac & cheese that they featured from Joella's They have a very small gym with treadmills, lifecycles and free weights which was perfect for getting a quick workout in and if you prefer your exercise outdoors there's a trail by the river down the street. The Residents Inn is my new favorite place to stay when I'm visiting Louisville.
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Response from Jim Q, General Manager at Residence Inn Louisville Downtown
Responded 4 weeks ago
Thank you so much "KCFlys" for staying with us and for the kind review. I am so glad you enjoyed the chicken, it's my favorite too. We hope to see you again soon at the Residence Inn Louisville Downtown!
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Stayed here while in town on business and was surprised at how dated the property is, they could take better care of it. The staff was friendly and professional, the breakfast crew could definitely use some additional help. I went down for breakfast they were out of eggs, sausage and coffee. The lady was very apologetic- but really, run out of all the main items. There were a lot of people standing around waiting for breakfast. This could be resolved with proper staffing
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Response from Jim Q, General Manager at Residence Inn Louisville Downtown
Responded 4 weeks ago
Thank you John for staying with us. I am sorry that it was not an entirely positive experience. As a teachable moment, I have shared your feedback with the team so they can take corrective action.
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PRICE RANGE
$114 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn louisville downtown hotel louisville, louisville residence inn
LOCATION
United StatesKentuckyLouisville
NUMBER OF ROOMS
140
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