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Four Points by Sheraton Louisville Airport

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Four Points by Sheraton Louisville Airport
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213 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Dayton, Ohio
Reviewed 1 week ago

Cold shower EVERY DAY... Told the front desk every day but did not matter!!!! Never got a wake up call that I asked for... And bring your own mattress because these were horrible!!!!! SAVE YOUR MONEY AND DO NOT STAY AT THIS HORRIBLE HOTEL ... YOUR BETTER OFF STAYING IN A BARN...

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Helpful?
Thank sponda87
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Sponda87, I would like to take a moment to apologize for the experience you had with us. This is not a typical experience and is not an acceptable one. I would like to discuss your experience personally. Please contact me directly at the hotel so we can have the opportunity to make this right.

Reviewed 1 week ago

I walked in without a reservation, but knew the hotel had availability. I could have booked it on my phone but the front desk agent said she could do it. What she didn't tell me was that the room would not qualify for StarPoints. When you spend countless nights in hotel rooms for business, the perk of the hotel points...

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Helpful?
Thank Melanie P
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Melanie, Thank you for taking the time to share your feedback with us. I would like to apologize for the issues you had during your stay. Your experience is not typical and is certainly not acceptable. I would like the opportunity to discuss this with you so we can make it right. Please reach out to me directly at the...

Des Moines, Iowa
Reviewed 1 week ago

I made a reservation about a week in advance to stay two nights at this hotel. I called the hotel the day before arrival to change my reservation to only one night. The next day I checked out and got my receipt without looking at it very closely. I arrived to my destination later that night and happened to look...

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Helpful?
Thank Kevin P
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Kevin, Thank you for taking the time to share your feedback. I am terribly sorry about the confusion regarding your billing. We strive to provide our guests with booking options that work best for them. Since you booked a rate that was non-cancelable and non-refundable, you were charged for the entire stay.

Reviewed 3 weeks ago via mobile

Very clean comfortable option if you are getting in late night to Louisville for a business meeting. While not much surrounds this property re: restaurants, bare etc. (it's an airport hotel after all) I was able to call ahead and pre-order a sandwich knowing my check in would be after the kitchen had closed. Friendly and accommodating which is really...

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Helpful?
Thank Sean O
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Sean, Thank you for sharing your feedback. We are happy to hear you enjoyed your stay with us. We can't wait to see you again, soon!

Tallahassee, Florida
Reviewed 3 weeks ago

Too bad it's snow season and not football season since you could see just how close the stadium was from my window. UPS planes keep landing through the night even when regular flights are done so there is some noise from that. Signature sheraton bed, fridge in the room, large tv, free parking and a full bar and fireplace in...

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Helpful?
Thank fsview11
A TripAdvisor Member
1 review
Reviewed 4 weeks ago via mobile

So they let us check in early, come to find out they were over booked so they upgraded our room awesome right, that's what we thought too. Room was very clean and nice, beds were amazingly comfortable, grounds were very clean convenient location. So anyways we get back to our hotel about 9pm from a show, went to grab a...

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Helpful?
Thank A TripAdvisor Member
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your feedback! I am glad to hear the staff took great care of you and was able to upgrade you to a suite. I would like to discuss your restaurant experience with you personally. I am concerned to learn of your experience, especially since those are not items on our menu. Please contact me at the hotel...

Mayfield, Kentucky
Reviewed January 12, 2017

The staff was very helpful and kind during my visit. It was during the election and much was happening, but they always went out of their way to meet my and my groups' needs. My room was neat and clean and very comfortable. I did not notice airplane noise. I would use this hotel again on the next trip.

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Helpful?
Thank NanElisaB
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

NanElisaB, Thank you for taking the time to share your experience with us. We had a great time with your group and we are thrilled that you enjoyed your stay. We can't wait to see you again, very soon!

Foxworth, Mississippi
Reviewed December 31, 2016

My first impression was positive. The desk clerk was friendly and quick. Our room was clean and spacious. The tv is huge! The fitness room is big with plenty to do; weights, yoga mats, treadmills, bikes, and ellipticals. My negatives about my stay is the cable stations didn't work. There is no breakfast included with the stay.

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Helpful?
Thank southernchelz
Altamont, Tennessee
Reviewed December 25, 2016 via mobile

Our group spent nearly three weeks here. Super job from ALL the staff from check in, to check out. Waitresses were always friendly and quick to keep us happy. The Front Desk helpful and the van driver pleasant and flexible to our needs.

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Helpful?
Thank worldtraveler220
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your comments! We are thrilled you had a great stay and our team took great care of you. We look forward to seeing you again, very soon!

Barrie ON
Reviewed December 17, 2016

I was worried when reception couldn't find my reservation but that turned into a positive. Autumn tried diligently to find it but when she couldn't she did everything to make it right. The room was clean, traffic noise was minimal and the location was close to the airport. All of the staff were so friendly, they went beyond the standard...

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Helpful?
Thank CdnWineLover
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

CdnWineLover, We appreciate you taking the time to share your feedback with us. It was a pleasure having you stay at out hotel. I am very happy to hear that Autumn and the rest of our staff were friendly and took great care of you. We look forward to seeing you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 

Additional Information about Four Points by Sheraton Louisville Airport

Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $115 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn Louisville
Louisville Country Inn
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Louisville Airport staff and other travelers.
1 question
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Questions? Get answers from Four Points by Sheraton Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Face away from the landing pattering so towards the street vs towards the holiday inn”
 of 5 bubbles fsview11, 3 weeks ago | Read review
“The back side, away from the street might be quieter”
 of 5 bubbles CdnWineLover, Dec 17, 2016 | Read review
“good location, close to dinning and Churchill Downs”
 of 5 bubbles wildcat13, Nov 10, 2016 | Read review
“Our room was located at the rear so perhaps that was why it was so quiet.”
 of 5 bubbles Torontotraveller7575, Aug 29, 2016 | Read review
“I loved my room near the elevator.”
 of 5 bubbles 151arleneu, Nov 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question