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Embassy Suites by Hilton Louisville East

Traveler (82)
Room & Suite (154)
Dining (31)
Certificate of Excellence

About

#15 of 108 hotels in Louisville
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
See why so many travelers make Embassy Suites by Hilton Louisville East their hotel of choice when visiting Louisville. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you. Embassy Suites by Hilton Louisville East offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available. The hotel offers a 24 hour front desk, room service, and express check-in and check-out, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking. During your visit, be sure to check out one of Louisville's popular dumplings restaurants such as Peking City Bistro, P F Chang's China Bistro, and Jade Palace, all a short distance from Embassy Suites by Hilton Louisville East. At Embassy Suites by Hilton Louisville East, your comfort and satisfaction come first, and they look forward to welcoming you to Louisville.
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Property amenities
Pool
Restaurant
Room service
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
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1,445Reviews
10Q+A
100Room tips
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Popular mentions
Stayed overnight at this hotel checked in late in the evening and less than 7 hours later our car and luggage was gone. The hotel staff provided no aid and instead asked me to walk the parking lot 4 times. After 4 times they finally acknowledged our car had been stolen. We were then shoved aside as they continued on. Horrible experience overall with no empathy toward their guests. Note I was with my family which includes 2 younger children.
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Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded yesterday
I am sorry for the incident that occurred while you were here. We have been in touch outside of this venue and are continuing to work with this situation.
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Hotel's Favorite
I stayed here twice during two Kentucky Derby weekends a few years ago. I returned on a non-Derby weekend with my family. The hotel is located in a convenient area of Louisville near lots of restaurants, shopping, and the interstate. The best part of this property is the staff. They are very friendly and helpful. The afternoon reception and breakfast always had great staff working that made both enjoyable experiences. The rooms do appear to be showing some wear. We had two rooms, so I had the chance to see both and noticed some small issues with both rooms. As a Diamond Hilton Honors member, I stay at many Embassy Suites. This is one of their better properties.
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Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded Apr 24, 2019
Dear Gary, Thank you for posting a review and thank you for your repeated visits to our hotel. Our Hilton Honors Diamond guests are our most frequent travelers and I appreciate your loyalty. I am glad to know you consider us one of the better Embassy Suites and found our staff to be friendly and helpful. We look forward to a return vist the next time you are in Louisville.
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2019 is the 3rd year in a row that Ky Habitat for Humanity has held our state conference at the Embassy Suites Louisville East. We would not go anywhere else! With over 125 in attendance, the service is great, food wonderful and the expert care our group is given is beyond compare. We literally take over the hotel and our members, from across Kentucky and else where have a great time. The decor and atmosphere is so relaxing and everything is in very close proximity so that our attendees have plenty of time to visit and network between workshops and meals. Shout outs to Chef James, (oh that Peach Cobbler!),Roxanne, Tabetha and Kenya who take care of our every need and make the meals so delicious and easy. Chef James will prepare whatever you want him to, even so much as going for delicious gluten free and vegan dishes! With Donna and Vonda at the front desk, there are no mishaps with check-ins or check outs! What would we do without all of them taking care of our every need! If you are looking for a place to hold your meetings and or conferences, think no more. Do you want to concentrate on your workshops, presenters and curriculum and not have to think of anything else, then the Embassy Suites Louisville East is your place! Thank you for everything you do for us, Miss Julie! You are one in a million!
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Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded yesterday
Dear Mary, Thank you for your review. We have enjoyed hosting Habitat for Humanity for the last 3 years and I am glad to know your group has had such a positive experience. I truly appreciate the kind words about our staff that you mentioned by name. We look forward to welcoming you back in 2020.
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This hotel had a disgraceful morning buffet which is a benefit of staying at an Embassy Suites. They were so understaffed that when you went down for breakfast you found no utensils, then no plates, then no coffee cups, then no food. Tables were filthy and cluttered with previous diners. What worse, as a gold member, when I complained to the Hilton headquarters customer relations, I got nothing but the manager talked to you and fixed the situation which was a lie, I told them so - no response back. The next day same disgraceful mess. I wrote to Hilton again, same lame response. I wouldn't stay in this hotel for free and frankly, Hilton is losing a gold member.
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Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded 6 days ago
Dear George, I am so sorry to learn of your disappointing breakfast experience. Your experience is certainly not the standard we strive to achieve and I am sorry that it occurred. Because of the anonymous nature of Trip Advisor, I am unable to contact you outside of this forum. Please reach out to me at gary.burdette@Hilton.com so that I may make this up to you.
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Do not stay at this hotel if you have special needs children. The front desk agent Virgil will call them "so called special" after not being accommodating. I then was hung up on after being on the phone with reservations for over 35 minutes, in which most of the time was spent on hold.
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Review collected in partnership with Embassy Suites Hotels
Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded 1 week ago
Dear Guest, I am sorry to learn of the difficulty you experienced while here. We certainly value all of our guests and I am sorry your experience was so poor. Since your review was collected through Hilton, I have been able to contact you outside of this forum. I hope you are satisfied with our resolution.
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PRICE RANGE
$135 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites louisvillelouisville embassy suites
LOCATION
United StatesKentuckyLouisville
NUMBER OF ROOMS
150
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