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Holiday Inn Express Louisville Northeast

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3711 Chamberlain Lane, Louisville, KY 40241
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Holiday Inn Express Louisville Northeast
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75 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
5 of 5 stars Reviewed December 20, 2015 via mobile

Down here for a few weeks for work. Very nice rooms and a nice big tv. Fridge, microwave in room is a plus. Only down fall is the shower curtin doesn't stick to wall real well, so you get a wet floor when you shower.

Helpful?
Thank Michael S
Elizabeth D, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager More 

1 review
5 of 5 stars Reviewed December 11, 2015

It was clean and tidy. The beds were very clean and very soft, and a nice 50" TV made relaxing great and comfortable. I slept like a rock! And the staff were great as well. Def will stay here again soon.

Helpful?
Thank Dustin H
Elizabeth D, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Services Manager More 

Moline, Illinois
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 2, 2015

Good hotel, but front desk person chastised me when my key was demagnetized. It actually happened twice and two days. My key was NOT next to a cell phone or anything that wiped out the magnetic strip, but yet I had to twice go back back to the front desk and get it redone and with loaded arms. I explained... More 

Helpful?
Thank cbMoline
Elizabeth D, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Dear Value Guests Thank you for your response, I apologize for the inconvenience you had during your stay. We here at the Holiday Inn try to please all of our guests and unfortunate you didn't receive that service during your stay. We will take the information you have given to better serve our guests. If you are visiting the area... More 

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Herndon, Va.
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 21, 2015

Clean and well-appointed, this hotel is a great choice for your stay in Louisville. The breakfasts are delicious, and the homemade cinnamon rolls are fantastic. The beds are very comfy and our stay here was perfect.

Helpful?
Thank appetizergal73
Elizabeth D, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for you wonderful response, we try to treat all our guests with great service and we are please you enjoyed your visit. If we can be of service in the future please visit us again. More 

Livonia, Michigan
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 30, 2015

My husband travels here for work a lot and last time he was there I came to visit. This hotel and rooms are very clean and the staff is nice and available anytime to answer any questions you may have. The breakfast that they have in the morning has quite the selection, pretty much anything u would want. It is... More 

Helpful?
Thank PinkDiamond2011
Elizabeth D, Manager at Holiday Inn Express Louisville Northeast, responded to this review

We want to thank you for your response and for staying with the Holiday Inn Northeast. More 

Guelph, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 28, 2015

Hotel was accomodating, I arrived early and they worked on setting me up in a room that matched my reservation. Desk clerks were friendly and helpfull even when I asked to scan and email a document. Room was vry clean and neat and quiet.

Helpful?
Thank Patrick D
Elizabeth D, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for staying with us if we can be of service again in the future please give us a call or email. Once again thank you. More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 27, 2015

I've been roadtripping across the upper midwest for about a week now. My go-to hotel when I just need a no-nonsense clean and comfortable room has been HIE. While there are older properties in the chain (like this one), most of them have been renewed and maintained to be very comfortable and clean. This unit falls short of that standard.... More 

Helpful?
Thank Gexbert
Holiday Inn Exp... N, Manager at Holiday Inn Express Louisville Northeast, responded to this review

We thank you for your comments, without the guest like you we will never be able to do a better job, because of your feedback we can improve upon our services and overall experience for you as a guest at our hotel, We apologize for any inconvenience that you experienced. We certainly take your comment as a positive feedback to... More 

Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 24, 2015 via mobile

Chain hotels are only as good as the local management and this group gets it right. I was greeted as I entered, efficiently checked in and given information about breakfast and wifi. My room was clean. There's a large screen HD TV, microwave and refrigerator. WIFI had strong coverage. The coffee pot is tucked out of the way, perhaps the... More 

Helpful?
Thank Ed77077
Holiday Inn Exp... N, Manager at Holiday Inn Express Louisville Northeast, responded to this review

I appreciate your feedback, and always will try to correct the faults that we have by reading our guest's suggestions. We thank you for staying with us and hope next time we will try our best so that you have more pleasant experience with us. More 

Indianapolis, Indiana
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 26, 2015 via mobile

We had a great stay. They are making renovations, resulting in drywall dust and particles in the hallways, but the room was clean and comfortable. Passed my OCD bug inspection with flying colors. The AC was good and cold. Bath and Body Works toiletries. Breakfast was a great spread with lots of options. Pool seemed nice, there is a hot... More 

Helpful?
Thank coagulate
Holiday Inn Exp... N, Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rakesh Patel Guest Service Manager More 

Maple Valley, Washington
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 19, 2015 via mobile

First for the positives: Quiet rooms, comfy beds, friendly staff, pool opens at 5:30 am As for the negatives: Smell-I think they used to allow smoking on the 3rd floor. They are smoke free now, but the smell lingers. If you are smell sensitive, have asthma-don't stay. I would recommend, if you do stay, to ask for a 1st floor... More 

Helpful?
Thank cplett
Elizabeth D, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for staying with us. I apologize for the odor and the lack of food available. We try to keep our rooms smelling great and our breakfast area well stocked, so I will make sure that the issues you had won't happen again. Thank you for letting us know. We hope you will stay with us again. More 

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