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Holiday Inn Express Louisville Northeast

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3711 Chamberlain Ln, Louisville, KY 40241-2001
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Holiday Inn Express Louisville Northeast
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
1 review
1 of 5 stars Reviewed 1 week ago

Depending on the out come of a situation i had, determines the overall rating and experience. On 7/9/16, the A/C unit quit working overnight. Talked to the front desk and left message for manager. Never received a call. When i returned home, I called again on 7/10. Still have not received phone call. Called corporate, They have to contact hotel.... More 

Helpful?
Thank Tim K
Ohio
Level Contributor
97 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The size of the tv in my room made me so happy. The pool and gym were closed due to renovations and the place smelled like drywall but the tv and room were great. The bathroom was nicely updated and the shower had great water pressure. It's also located within walking distance to seceral delicious restaurants.

Helpful?
Thank Dustin H
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We were unaware until we had already paid 160 dollars that the entire first floor was going to be under construction. Our room smelled extremely musty, the carpeting was damp and there seemed to be dirt on the shower curtain/ sheets. Quite disappointing.

Helpful?
Thank Jennifer F
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Rocky Patel Guest Service Manager More 

Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

This place is nice but something was off this visit. Most notably the room had a musk to it that I used some body spray to cover up. Water pressure was not what it was last time I was in town. Otherwise pretty decent still. Be warned though, some of our crew worked overnights which with the renovations going on... More 

Helpful?
Thank Michael S
Holiday Inn Exp... N, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your candid review and apologize for your inconvenience . Please feel free to contact me at holidayinnex1@aol.com so I can provide additional assistance. Thak you for staying with us. Rocky Patel Guest service Manager More 

Goose Creek, South Carolina, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was undergoing some major renovation to the main floor/lobby area and to the outside of the building. This hotel did an excellent job keeping the flow of the guests and the renovation on an even pattern. This hotel had the usual breakfast included with your stay. The food was really good the coffee very good. The work staff... More 

Helpful?
Thank Kathy S
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager More 

Fort Pierce, Florida
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 15, 2016

Are room was very nice, breakfast was very good. The only negative was that it was overpriced. We could have gotten something else quite a bit cheaper and just as nice but there was an wedding we were going to and everyone else was staying there. So very nice but over priced.

Helpful?
Thank Marsha1354
Rocky P, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel More 

Toronto
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Hotel is clean, decent and quiet. Not a lot of nearby amenities. Breakfast buffet is nice. There is a nice little gym and the staff is friendly. Exactly what one would expect from a Holiday Inn Express. The business centre was not great. One printer always had a jam and the other had no paper. Staff rectified paper but couldn't... More 

Helpful?
Thank MacBeans J
Rocky P, Public Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager More 

Toledo, Ohio
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 9, 2016 via mobile

This stay will be my first and last. First as a Spire Member and last stay at this location until Sold and Updated. I tried amend my stay dates at Check In and was told by Front Desk to Contact IHG, after 15 minutes on phone , i was able to Check In. After arriving in a sub par room... More 

Helpful?
Thank ErikKBergman
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rocky... More 

Atlanta, Georgia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 4, 2016

Holiday Inn franchise never turns me down. This one is good. Bed and sheets are all clean and comfortable. Bathroom and towels are all clean. No moldy smell. Breakfast is decent and the location is free of crowd and traffic. I stayed here to watch the fireworks in Louisville and we will come back!

Helpful?
Thank Melissa B
Rocky P, Manager at Holiday Inn Express Louisville Northeast, responded to this review

We are glad that your stay was comfortable and enjoyable. We thank you for staying with us. More 

Dallas Texas
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 26, 2016

We stayed in this hotel for three nights while we traveled with a group of students. We did not chose this hotel for the group. The staff was friendly and professional. Our check in/out was easy and efficient. The complimentary breakfast had a good selection. Our room was clean and well appointed. If I had anything negative to say about... More 

Helpful?
Thank ATexasMom
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, ROCKY PATEL More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express Louisville East is located off of I-265 exit-32, on Chamberlain Lane & Westport Road interchange, where our guests find Consistent Quality Service. We offer complimentary Deluxe Continental Breakfast with Hot Items, Heated Indoor Pool, Whirlpool, Fitness Center, Meeting facility up to 40 people. Convenient access to Ford Plant, local shopping, dining, area businesses & Churchill Downs, home of the Kentucky Derby.With our 100% satisfaction guarantee & Priority Club Rewards, is the right hotel for all your business & leisure needs. We are just minutes from Downtown Louisville, 4th Street Live, HorseShoe Riverboat Casino, Kentucky Fair and Exposition Center, Cardinal Stadium, University of Louisville Campus, E. P. Tom Sawyer Park, Six Flags Kentucky Kingdom, and Louisville International Airport, Airport Code SDF. Whether in town for business or pleasure we can meet and exceed your needs. With our central convenient location, your just minutes from restaurants and entertainment. We offer Complimentary High Speed Wired & Wireless Internet Access in Rooms, Lobby, Meeting Room, Breakfast Area & Business Center. ... more   less 

Additional Information about Holiday Inn Express Louisville Northeast

Address: 3711 Chamberlain Ln, Louisville, KY 40241-2001
Location: United States > Kentucky > Louisville > East Louisville
Price Range: $113 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville
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