Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#2 of 2 condos in Louisville
Location
4.4
Cleanliness
4.3
Service
3.9
Value
4.4
Originally built in 1865 as the home of Herman Schroeder’s Grocery, Hancock House is a fresh, authentic guest house that’s fit for business or leisure travelers. We are an escape from the traditional hotel experience; offering stylish accommodations in one of Louisville’s hippest neighborhoods. Our sixteen spacious lofts are appointed with unique furnishings, modern tech and full kitchens.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Charming
Location
601 E Jefferson St, Louisville, KY 40202-1150
Hancock House Louisville
60 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I was a little hesitant to book at the Hancock as it doesn't have on site staff but I am glad I did. I had some hiccups with the check-in process due to my email blocking communication but I was able to easily get in touch with someone over the phone and got entrance into the room. The room itself was very nice and clean and the location is minutes away from multiple bourbon distilleries and both fast food and restaurants and bars. We stayed one night and the location felt safe and we loved being able to walk to so many locations.
Read more
Date of stay: July 2021
Value
Rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded Jul 26, 2021
289trinityv Thank you for sharing your feedback of your experience at the Hancock House Louisville. Our guesthouse features 16 units and offers Contactless Hospitality. Before arrival you will received your confirmation containing your Room Number and Personal Access Code to your room and off you go....to enjoy all that Louisville has to offer. NuLu specifically has a great night-life scene: Garage Bar has a great outdoor lounge. We look forward to hosting you the next time you're in Louisville! Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I understand that when a property states you can't check in until 3pm, one must expect to wait until 3:00 to enter. Having been asked the previous day to send my confirmation number and my cell number, I was expecting some type of response that I was told I would receive. Calling the property at 2:20pm on my day of arrival, I was told that I would receive a code via email at 2:30pm that would become active at 3pm. It was only the third time I ended up calling an apathetic-sounding person who identified himself as "Brooks" that I was finally provided a code to enter the property and the room I paid for. That third call I had to make was well after 3pm. Once finally allowed to enter the hotel and my room, I found the room to be pleasantly stocked with a near full kitchen and a nice bathroom. The A/C and the bed along with other furniture in the room were comfortable. I recommend using some type of footwear as there were sharp edges to the carpeted area and random items not vacuumed off the floor. The toilet in the room wasn't completely secured to the floor and jostled around. The shower doors wouldn't stay closed and so water got on the floor. Walls are thin. Anyone talking in the hallway or in the parking lot could be heard throughout various areas of the hotel. I was sent to sample a few hotels in this area for a location where a company I work for might send employees to stay while we're conducting business in northern KY. Based on what ended up as unpredictable and unpleasant check-in procedures, the Hancock House will not yet make that list. I'd suggest any guest to be prepared to call if the same unpleasant predicament happens upon check in time.
Read more
Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded Jul 26, 2021
funnychap24 Thank you for sharing your feedback about your experience at the Hancock House Louisville. Our entire team appreciates your candid feedback about the property and your guestroom. I apologize if I wasn't pleasant on the phone. I definitely answer every call with a smile. Every guest receives their confirmation email before 3 pm with has their Room number and Personal Access Code. It is alway best to check your inbox, as the email can end up in your spam folder. We hope you will reconsider staying at the Hancock House in the future. You will definitely enjoy the stay. I promise! Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hancock House is lovely! The building has amazing old bones and architecture, but the room we had was updated with all of the amenities you could need. Beautiful natural light, quality linens, comfy furniture in the sitting area, and a fully stocked kitchenette!
You're given a personal interior/exterior door code with your reservation, so you don't really even have to see another human (if that's your vibe). There is plenty of reserved off-street parking and the streets surrounding are easy to navigate. The neighborhood is also amazing with plenty of bars, restaurants and local shops within walking distance. I would definitely consider this over a hotel or Airbnb stay. Thanks for having us!
Read more
Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FirstHospitalityInc, General Manager at Hancock House Louisville
Responded May 6, 2020
madojung, Thank you so much for your 5-Star review of the Hancock House Louisville! We absolutely love to see how our guests feel about the newest property in NuLu. We are situated at the corner of Hancock & Jefferson, only minutes away from the some awesome restaurants and shops - hopefully you were able to get some bourbon while you were in town. Again, thank you for staying at our new property as you were one of our first guests! We look forward to having you the next time you are in Louisville. #UniquelyLouisville #StayLikeALocal
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good news: The location, amenities, and room itself are all just about perfect. Especially for the price, we were very impressed by the quality of the furnishings and how roomy the space was. We really, *really* wanted to love this place.
The bad news: Our door lock seemed to be broken in that we could lock it from the inside but not from the outside, which forced us to put our valuables in our car and just trust that no one would come traipsing into our unlocked room when we weren't home. To us, this is borderline unacceptable, although after calling we at least got in-person attention to the issue (but no resolution).
The check-in was a little rough. The email we received gave us a door code that got us into the building but not into our room (the email also said we had a two-night stay even though we only had it for one night). After calling, a new door code was given and all was well. The man on the phone was very kind and considerate.
Other small things: the Roku TV would not work, saying it could not connect to the server. The wastebaskets should have bags in them. The body wash was basically empty in the bathroom, and there was no toilet paper holder installed so we just kept the toilet paper on the sink countertop.
Read more
Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam Dziadosz, Owner at Hancock House Louisville
Responded Aug 13, 2021
Thomas, Thank you for taking the time to review the Hancock House Louisville. Thank you for bringing these items to our attention as we continuously work to improve and make the experience perfect for all of our guests. Our sincere apologies regarding the situation that occurred with the locking mechanism on your door, we have since repaired it but still understand how frustrating this made your experience. Additionally, we are continuing to work on the arrival experience to make the contactless check in as streamlined as possible. As for the other issues you came across, we will be reaching out to connect and make this right for you! Thank you again for your review and we look forward to connecting!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow this is such a nice place to stay -they even leave you some snacks and water and the lights magically are on when you need them. You just check yourself in with an email you go through a secure door and then also another door to get into where you're staying. There's pots and pans and utensils anything that you would need and I will be back. There's also a great little restaurant I think it's connected to this building -smells wonderful. It has a industrial modern vibe has nice big windows and the air conditioning and heating is spot on. And they have free parking which is hard to fine in Louisville. There are also cameras everywhere so I feel pretty safe about my car. Keep up the good work it's clean and I love the nice touches.
Read more
Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clayton Cadarette, General Manager at Hancock House Louisville
Responded Dec 26, 2021
Thank you for sharing your Uniquely Louisvillian Lodging experience. I am glad you enjoyed your escape from the traditional hotel experience. I am always happy to hear when our guests feel at home in Hancock House. We hope to see you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading other reviews, I didn't panic when my check in code hadn't been received by 3pm because we were running late on our arrival time. When I didn't have it by 4pm I called and was told that the code had been emailed at 2:50pm. I had already checked my spam folder so I asked for it to be re emailed which they immediately did and I received my code. After that entry was not an issue. The room is clean, spacious and well appointed. The 12 foot ceilings and large windows are incredible. You can hear a lot of noise from the street, but hey you are in downtown Louisville. The bed was not the most comfortable I have ever slept on, but it was not the worse. The full kitchen is nice to have even for a weekend stay, which brings me to my two suggestions. If toiletries are provided, it would go a long way for the comfort of your guests to provide dish soap. We only used cups and glasses and one spoon, but I felt terrible leaving them in the sink because I had no means to wash them. Also, 2 cups of coffee per guest per day is hotel standard. We had read the reviews and packed our own, but it's such a small thing to do to make your guest feel appreciated and welcome. All in all, I would stay again and recommend this establishment to family and friends.
Read more
Date of stay: July 2021
Value
Rooms
Service
Room Tip:Bring your own coffee and dish soap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded Jul 26, 2021
debwiltshire69 Thank you so much for taking the time to share your feedback about the Hancock House Louisville! I'm so glad you enjoyed our guesthouse rooms! The high ceilings definitely make each room feel larger than the floor plan. I have spoken with our housekeeping team as we take all guest feedback into consideration for our operation. We will definitely look forward to having you the next time you're in Louisville. #UniquelyLouisville #StayLikeALocal
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hancock House is the perfect stay for people who want to enjoy nearby bars and restaurants situated in the Nulu area which is part of downtown Louisville. The Hancock House is also within walking distance of Rabbit Hole Distillery for all the bourbon lovers! Check-in is self- sufficient without the hassle of waiting in line to check-in at a front desk. I don't know about you but I am usually anxious to get to my room after a long day of traveling or excited to get my day started, so anywhere I can save time the better! The rooms are spacious and lovely with comfortable beds and nice linens. My room came with a kitchen as I believe all the rooms do (could be wrong) which made me feel right at home. I particularly enjoyed the sunlight, and I secretly love the cedarwoodish body care in the washroom :)
Read more
Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FirstHospitalityInc, General Manager at Hancock House Louisville
Responded May 6, 2020
Such an amazing review, AmberSquiggy! The entire purpose of the Hancock House Louisville is to have you explore all that NuLu and Downtown Louisville has to offer. All of our guests absolutely love the Touchless Hospitality: easy check-in/out, little to no interaction with staff (unless needed). Louisville is all about bourbon, so we know you will be back! We look forward to hearing from you soon. #UniquelyLouisville #StayLikeALocal
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time ever in Louisville and took a chance on Hancock House. It was a winner. It was a little odd to book a non-staffed “hotel”, but it works. The location is a conveniently short walk (15 min) to all that Whiskey Row has to offer. It’s also close to some nice restaurants and distilleries just around the block. The room is nice and comes with a full kitchen. As mentioned in some other reviews, some street noise is present but easily negated by ear plugs. We were missing hand soap upon arrival but a simple phone call resolved that issue. Location felt safe. Price was easily $50+/night less than anything else in the area. If you just want a clean and convenient location at a fair price and can do without hotel standards like a restaurant, a bar, etc - this place is for you.
Read more
Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine Smallwood, General Manager at Hancock House Louisville
Responded Dec 9, 2023
Thank you for staying and we look forward to hosting you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Hancock house and unfortunately, did not have a great experience. First, I got a confirmation email but no entry code. Three calls and an email later I was given a room number and code by phone. When I got to the hotel, my code got me into the building but not the room. Then, when I finally got through to a human on the phone, they met me (not wearing a mask) and let me into the room only to find that it wasn't turned over. I was left waiting in the hall for them to find another room for us. The room we eventually were put in was well-designed, but it was not turned over either. There was trash in all the cans, dishes in the sink, hair everywhere. We had to make our own bed with sheets we found in the closet and there was only one towel. At this point it was after 11 and I did not feeI like it was worth it to try and get through to someone by phone. We never even got a new door code so we couldn't leave the room without being locked out. Luckily, our stay was just one short night.
While I understand that mistakes happen, what I cannot understand is why, after this experience, I had to work so hard to get any kind of response from the company. I emailed this company twice, and messaged them on social media, and still received no reply. I finally called and spoke to a person who, thankfully, did refund my room fee immediately. However, even in that conversation, there was no apology or explanation for our stressful and exhausting experience (we were up until almost midnight cleaning the room and making the bed). The person I spoke to seemed to have no interest in making the situation right or keeping me as a customer, it just seemed like they wanted to get off the phone as quickly as possible. Overall, while it seems like the idea for this hotel is really cool and the amenities are top-notch, the customer service is beyond disappointing. As nice as this place was, I would not stay here ever again.
Read more
Date of stay: June 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded Jul 26, 2021
Thank you for reaching out regarding your recent experience with Hancock House Louisville. I want to sincerely apologize. I would love to speak with you directly to further this discuss this matter. Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is perfect - a great neighborhood with lots of options for eating, drinking, and enjoying a cool part of Louisville. The room was very nicely decorated, but as some other reviewers noted, there was a lack of attention to detail. The bathroom was nice, but some of the toiletry bottles in the shower were empty when we arrived. No trash can in the bathroom meant that all our trash had to be carried out and put into the kitchen bin. When I opened the kitchen cabinet to throw out some floss, I discovered the trash from the previous guest had not been emptied (and had some sanitary products in there - gross). Especially during a pandemic, this is not what I wanted to see. I would rather have a less aesthetic room that is SUPER clean than a kinda dirty room that has trendy decor. The room was pretty comfy and easy to access, but overall lacks attention to important details.
Read more
Date of stay: May 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded May 25, 2021
suselagory, First, thank you for staying with us at the Hancock House Louisville. We are a newly opened property in the NuLu neighborhood minutes away from great local shops and restaurants. Secondly, I truly want to apologize about the experience you had while staying with us. Our number one priority is the safety, security and health of each guest. I completely understand how this experience could ruin your visit to Louisville. I, on behalf of our entire team, want to let you know that this experience does not represent the best we can we do and I would love make it right. Please reach out directly to me to discuss your previous stay and your next visit to Louisville. I know you will have a completely different (positive) experience. Again, thank you for sharing your feedback and I look forward to speaking with you soon. Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Louisville area.
PRICE RANGE
$109 - $255 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLouisvillePhoenix Hill
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
