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Hancock House Louisville

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601 E Jefferson St, Louisville, KY 40202-1150
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (4)
Room & Suite (61)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 17 Specialty lodging in Louisville
Location
Cleanliness
Service
Value
Originally built in 1865 as the home of Herman Schroeder’s Grocery, Hancock House is a fresh, authentic guest house that’s fit for business or leisure travelers. We are an escape from the traditional hotel experience; offering stylish accommodations in one of Louisville’s hippest neighborhoods. Our sixteen spacious lofts are appointed with unique furnishings, modern tech and full kitchens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Pets Allowed ( Dog / Pet Friendly )
Room types
Suites
27Reviews1Q+A1Room tip
Traveler rating
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  • 3
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Thomas C wrote a review Aug 1
1 contribution
The good news: The location, amenities, and room itself are all just about perfect. Especially for the price, we were very impressed by the quality of the furnishings and how roomy the space was. We really, *really* wanted to love this place. The bad news: Our door lock seemed to be broken in that we could lock it from the inside but not from the outside, which forced us to put our valuables in our car and just trust that no one would come traipsing into our unlocked room when we weren't home. To us, this is borderline unacceptable, although after calling we at least got in-person attention to the issue (but no resolution). The check-in was a little rough. The email we received gave us a door code that got us into the building but not into our room (the email also said we had a two-night stay even though we only had it for one night). After calling, a new door code was given and all was well. The man on the phone was very kind and considerate. Other small things: the Roku TV would not work, saying it could not connect to the server. The wastebaskets should have bags in them. The body wash was basically empty in the bathroom, and there was no toilet paper holder installed so we just kept the toilet paper on the sink countertop.
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Date of stay: July 2021
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debwiltshire69 wrote a review Jul 2021
beavercreek, oh36 contributions22 helpful votes
After reading other reviews, I didn't panic when my check in code hadn't been received by 3pm because we were running late on our arrival time. When I didn't have it by 4pm I called and was told that the code had been emailed at 2:50pm. I had already checked my spam folder so I asked for it to be re emailed which they immediately did and I received my code. After that entry was not an issue. The room is clean, spacious and well appointed. The 12 foot ceilings and large windows are incredible. You can hear a lot of noise from the street, but hey you are in downtown Louisville. The bed was not the most comfortable I have ever slept on, but it was not the worse. The full kitchen is nice to have even for a weekend stay, which brings me to my two suggestions. If toiletries are provided, it would go a long way for the comfort of your guests to provide dish soap. We only used cups and glasses and one spoon, but I felt terrible leaving them in the sink because I had no means to wash them. Also, 2 cups of coffee per guest per day is hotel standard. We had read the reviews and packed our own, but it's such a small thing to do to make your guest feel appreciated and welcome. All in all, I would stay again and recommend this establishment to family and friends.
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Date of stay: July 2021
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Room Tip: Bring your own coffee and dish soap
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Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded 1 week ago
debwiltshire69 Thank you so much for taking the time to share your feedback about the Hancock House Louisville! I'm so glad you enjoyed our guesthouse rooms! The high ceilings definitely make each room feel larger than the floor plan. I have spoken with our housekeeping team as we take all guest feedback into consideration for our operation. We will definitely look forward to having you the next time you're in Louisville. #UniquelyLouisville #StayLikeALocal
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Chloe S wrote a review Jul 2021
1 contribution
We stayed in the Hancock house and unfortunately, did not have a great experience. First, I got a confirmation email but no entry code. Three calls and an email later I was given a room number and code by phone. When I got to the hotel, my code got me into the building but not the room. Then, when I finally got through to a human on the phone, they met me (not wearing a mask) and let me into the room only to find that it wasn't turned over. I was left waiting in the hall for them to find another room for us. The room we eventually were put in was well-designed, but it was not turned over either. There was trash in all the cans, dishes in the sink, hair everywhere. We had to make our own bed with sheets we found in the closet and there was only one towel. At this point it was after 11 and I did not feeI like it was worth it to try and get through to someone by phone. We never even got a new door code so we couldn't leave the room without being locked out. Luckily, our stay was just one short night. While I understand that mistakes happen, what I cannot understand is why, after this experience, I had to work so hard to get any kind of response from the company. I emailed this company twice, and messaged them on social media, and still received no reply. I finally called and spoke to a person who, thankfully, did refund my room fee immediately. However, even in that conversation, there was no apology or explanation for our stressful and exhausting experience (we were up until almost midnight cleaning the room and making the bed). The person I spoke to seemed to have no interest in making the situation right or keeping me as a customer, it just seemed like they wanted to get off the phone as quickly as possible. Overall, while it seems like the idea for this hotel is really cool and the amenities are top-notch, the customer service is beyond disappointing. As nice as this place was, I would not stay here ever again.
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Date of stay: June 2021
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Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded 1 week ago
Thank you for reaching out regarding your recent experience with Hancock House Louisville. I want to sincerely apologize. I would love to speak with you directly to further this discuss this matter. Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
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Trinity V wrote a review Jul 2021
1 contribution
I was a little hesitant to book at the Hancock as it doesn't have on site staff but I am glad I did. I had some hiccups with the check-in process due to my email blocking communication but I was able to easily get in touch with someone over the phone and got entrance into the room. The room itself was very nice and clean and the location is minutes away from multiple bourbon distilleries and both fast food and restaurants and bars. We stayed one night and the location felt safe and we loved being able to walk to so many locations.
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Date of stay: July 2021
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Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded 1 week ago
289trinityv Thank you for sharing your feedback of your experience at the Hancock House Louisville. Our guesthouse features 16 units and offers Contactless Hospitality. Before arrival you will received your confirmation containing your Room Number and Personal Access Code to your room and off you go....to enjoy all that Louisville has to offer. NuLu specifically has a great night-life scene: Garage Bar has a great outdoor lounge. We look forward to hosting you the next time you're in Louisville! Deveenier Brooks General Manager dbrooks@firsthospitality.com 502-792-7788
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Derek G wrote a review Jul 2021
1 contribution
We stayed in a king studio for my bday weekend. Overall love the building, location, and the room is very updated and nice. Great bed and big tv, and the kitchenette is useful. The drawbacks were that 2/3 of the shower soap dispensers were empty, and there were some black mold spots on the ceiling above our bed. My partner started to have allergies when in the room from this. Overall pretty satisfied, but these could have been better.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Deveenier Brooks, General Manager at Hancock House Louisville
Responded 1 week ago
J6569CBderekg We are so happy to hear you were able to celebrate your birthday while staying at the Hancock House Louisville. I'm very sorry to hear that your boyfriend's allergies were irritated while in Louisville Please contact us direct to discuss your stay and your specific room. I had our Chief Engineer inspect all available rooms and he did not find any mold in the building. Again, thank you for staying with us. We look forward to hosting you in the future - for your next birthday celebration!
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PRICE RANGE
$110 - $238 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLouisvillePhoenix Hill
NUMBER OF ROOMS
16
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Frequently Asked Questions about Hancock House Louisville
Which popular attractions are close to Hancock House Louisville?
Nearby attractions include Louisville Slugger Field (0.3 miles), Muth's Candies (0.08 miles), and Haymarket Whiskey Bar (0.3 miles).
Is parking available at Hancock House Louisville?
Yes, free parking is available to guests.
What are some restaurants close to Hancock House Louisville?
Conveniently located restaurants include Mayan Cafe, Toast On Market, and Against the Grain.
Is Hancock House Louisville located near the city center?
Yes, it is 0.5 miles away from the center of Louisville.
Are pets allowed at Hancock House Louisville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hancock House Louisville?
Many travelers enjoy visiting Conrad-Caldwell House Museum (Conrad's Castle) (2.0 miles), Churchill Downs (3.6 miles), and Historic Locust Grove (5.0 miles).