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Holiday Inn Louisville East - Hurstbourne

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243 Reviews from our TripAdvisor Community

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Showing 240: English reviews
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columbus, oh
Reviewed 1 week ago

This is the second "old" Holiday Inn that I've stayed at that has undergone a face lift. The staff has done a good job of breathing new life into the property. The rooms have new amenities and the location is close to the highway and downtown.

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Helpful?
Thank Debbie H
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Debbie, I am so glad to hear you like our new look. It has been a big boost to our guest and our staff. Thank you for staying with us and we hope to see you again soon. Mark Kirsch General manager

Cincinnati, Ohio
Reviewed 2 weeks ago

The room had mechanical issues such as the air conditioning, phones didn't work, and tub wouldn't drain! I walked to the front desk and talked to Sam who immediately had maintenance at my room before I returned. All items listed were fixed in a timely and efficient manner and the staff was very professional. I would stay here again just...

Review collected in partnership with this hotel
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Helpful?
Thank Greg W
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Greg, Thank you so much for taking the time to leave a review about your recent stay. I do apologize for the room issues, but am glad to hear my team was on it and fixed everything to your satisfaction. Thank you for your business and we hope to see you again next year for the tournament. Mark Kirsch General...

Fort Wayne, Indiana
Reviewed 3 weeks ago

I have stayed at this location for over two years and continue return visits for business travel. The staff is friendly and attentive to my needs. They know me personally and call me by name. Kyle, the food service manager, as well as Aaron, front desk manager, are excellent and I appreciate all that they do. I would recommend this...

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Helpful?
Thank Richard H
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Richard, My team and I truly appreciate your loyalty to both IHG and our property. Kyle and Aaron are both valuable assets to the property and I will be sure to share your kind words with them and the rest of our team. Thank you for your business! Mark Kirsch General Manager

Louisville, United States
Reviewed 4 weeks ago

My wife and I stay here as a stay vacation to just get away. The price is a little better than the others. Some say it's a little tired. I like the old fashion style and feel. The looks of the fountain by the lit staircase is picture worthy. The best part is the jacuzzi and pool. Both are inside...

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Helpful?
Thank John S
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

John, I truly appreciate any IHG guest that takes the time to review our properties online, but I believe you must have stayed at one of my sister hotels as we have just finished a 15 million dollar renovation and we don't have a fountain in our lobby. Thank you for the review and your business! Mark Kirsch General Manager

Fort Belvoir, Virginia
Reviewed 4 weeks ago

Dawn was a great person to work with. She made sure our breakout room was taken care of! Chris and Mike are the shuttle bus drivers, they were very accommodating for our large group. Rooms were cleaned everyday

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Helpful?
Thank cnorman5252
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear CNorman, Thank you for taking the time to leave us a review. I'm thrilled to hear that your long stay with us was a positive one. We are definitely very lucky to have Dawn, Chris, and Mike on our staff, and I will pass along your review to them as well. Thanks again, Aaron Wiggen Assistant General Manager

Bartlett, Illinois
Reviewed 4 weeks ago

Dawn in the bar/restaurant was over and above helpful. Chris the shuttle driver was helpful and informative. Over all good experience at this location. My visits where over the last 7 months , I did not have a bad experience.

Review collected in partnership with this hotel
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Helpful?
Thank Thomas F
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Thomas F. Thanks for leaving us a review! They're always a huge help to future travelers and we love to hear what kind of impressions we make on our guests. I'm thrilled that we were able to deliver you a consistently positive experience over the 7 months you spent with us. We consider ourselves lucky to have Dawn and...

Tuscola, Illinois
Reviewed 4 weeks ago

Was in town for national tractor pulls. Hotel was very clean, comfortable beds, and front desk was great help. Make sure not to leave any valuables in your vehicle. Couple vehicles were broken into, not ours but it happened!!!! We had 2 rooms, 1 was cleaned while we were gone,other did not get touched.

Review collected in partnership with this hotel
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Helpful?
Thank KidwellG
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

KidwellG, Thanks for leaving us a review about your stay during the Tractor Pulls. I'm glad to hear the front desk staff made a positive impression on you! I apologize for the issues you had regarding housekeeping. I will make to pass this along to the housekeeping manager to ensure we can avoid it happening again. We are definitely looking...

Litchfield, Illinois
Reviewed 4 weeks ago

Very clean room and friendly staff. Very close to local restaurants and the hotel will drop you off, with their shuttle. Rooms have been remodeled and have a crisp clean appeal. I would recommend this hotel to anyone looking for a nice place to unwind.

Review collected in partnership with this hotel
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Helpful?
Thank Kevin S
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Kevin S., Thank you for taking the time to share your experience with future guests. I'm glad you got to take advantage of our shuttle! Our bellman Chris and Mike are always happy to give out recommendations and get you out to eat and back. I'm also thrilled to hear you enjoyed the renovations. It makes the whole process worth...

Lake Delhi, Iowa
Reviewed February 17, 2017

Traveling on business is not as glamourous for those of us who do it as it is to our colleagues back at the office, but when you do, you want to be able to focus on the reason you are traveling - the meeting, and not have any issues with your out of town accommodations. That is why I stay...

Review collected in partnership with this hotel
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Helpful?
Thank Jim W
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Jim, It is so great to hear when we have built that level of confidence in a guest to stay with us over and over again. My team and I strive for every guest to experience our clean and friendly motto! I will share your comments with the rest of the team and hope to see you again soon. Safe...

Australia
Reviewed February 12, 2017

Great first impression on arrival which lasted through out entire stay. Reception staff very pleasant, furniture and finishings in lobby very pretty and tasteful. Room was clean and of a decent size. Our room was a bit of a distance from the lifts but was ok. Would return. Free parking, close to freeway to Downtown and Airport

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Helpful?
Thank bubble323
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Bubble323, Thank you so much for taking the time to review our property online as well as choosing our property to stay at coming all the way from Australia. My team and I look forward to having the opportunity to host you again in the future. Safe Travels, Mark Kirsch General manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Newly Renovated The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 

Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S Hurstbourne Pkwy, KY, Louisville, KY 40222-5707
Location: United States > Kentucky > Louisville
Price Range: $108 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Number of rooms: 185
Reservation Options:
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Questions & Answers

Questions? Get answers from Holiday Inn Louisville East - Hurstbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I met with the manager named Kyle. He was extremely helpful in not only helping me find my room, but some fun things to do around the city.”
 of 5 bubbles 396nataliem, Feb 7, 2017 | Read review
“Tiny bit of road noise facing the freeway.”
 of 5 bubbles 149teresab, Sep 27, 2016 | Read review
“Couldn't stay at a better and friendlier place”
 of 5 bubbles 684wader, Sep 20, 2016 | Read review
“easy accessc to all room! I can not imagine picking a bad one”
 of 5 bubbles vh198, Aug 8, 2016 | Read review
“great service, friendly staff, large rooms, free wi-fi”
 of 5 bubbles KevinM175, Jun 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question