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Holiday Inn Louisville East - Hurstbourne

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1325 S Hurstbourne Pkwy Ky, Louisville, KY 40222-5707
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (30)
Room & Suite (36)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Louisville East - Hurstbourne
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 117 hotels in Louisville
Location
Cleanliness
Service
Value
Newly Renovated The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Non-smoking hotel
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Sun terrace
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
225Reviews6Q+A35Room tips
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Popular mentions
Valerie C wrote a review Jun 13
Booneville, Arkansas30 contributions8 helpful votes
The room was. Lean and the bed was comfy. Normally that’s all I need but no the sleep was horrible. We stopped on the way home from a long road trip all we wanted was to sleep. Around midnight I was awoken but this horrible rattle siren sound, found the sound coming from the bathroom. The toilet was shaking and a horrible rumbling sound was coming from everywhere (the plumbing pipes I am assuming) i flushed the toilet and the sound stopped. Ok so something with the plumbing. All better…. Nope this happened 4-5 times all night. I had to get up flush the toilet and it would stop. My husband was so exhausted he slept though it but I woke up each time (even took a video of it). I opted not to call the front desk at 2am since my husband was asleep and we had a long drive the next day. If anyone came to fix it that would disturb his sleep also and again he had to drive the next day. Me? I got very little sleep, when I told the front desk in the morning she said they could have come up to fix it, I think they know of this plumbing issue. My other complaint would be that they had a convention while we were there and there was a lot of people smoking right outside the front lobby doors. I had to walk through a cloud of smoke to enter the hotel each time. It also looked like a dump with ash trays and chairs all over the entry way: I travel a lot and have never seen an entrance to any holiday inn look like that.
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Date of stay: June 2021Trip type: Traveled as a couple
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e w wrote a review May 2021
Knoxville, Tennessee114 contributions48 helpful votes
Was on the Bourbon Trail... I have to say in years past I have stayed at this very hotel multiple times. It was nice. Then I stayed in the 2 story part and it was horrible. Now I stayed in the main part again and told the girl upon checking out that I would not rent the room I just stayed in if I were them. But before I digress, literally when I pulled up to the hotel I didn't even think it was open! The awning/overhang had a big section hanging down looking like it was about to fall off. Both trash cans out front were completely filled and overflowing. Then additional trash was piled up beside each one. The parking lot & landscaping looked like the place was abandoned. Seriously at this point I should have left. I went inside and the lobby appeared ok. But the room... It was not very clean. The shower curtain didn't even cover the tub so water went everywhere. There was water damage on the bathroom ceiling in multiple places. We had ONE roll of Toilet Paper and ran out of Kleenex. One room wall looked like someone had peeled wallpaper off but didn't do anything to replace it. The drywall seams were showing. I guess I hoped since I am an IGH member I might get a little discount or something but upon checkout & my sharing of this information all I got was, 'Ok, thanks'. Ah well. Won't make this mistake again ever!!
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Date of stay: May 2021
Rooms
Location
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Room Tip: Just don't choose one.
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1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Louisville East - Hurstbourne
Responded 4 weeks ago
Hi e w, Thank you for taking the time to express your concerns. I am happy you chose our hotel for your lodging needs. I am sorry that we fell short of your expectations surrounding the upkeep of the bathroom, cleanliness standards of the property and guestroom, and bath essentials. We aspire to go above and beyond to ensure all of our guests experience a pleasant stay. I have forwarded your comments to the hotel management for the enhancement of our room features and services. We will work with the relevant team to expand and strengthen our commitment to rigorous cleaning and inspection services. I value you as one of our IHG Rewards members! We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our True Standards. Warmest regards, Zel N. Case Manager IHGService
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Serena D wrote a review Jan 2020
1 contribution
The fantastic Jacqueline makes the BEST Old Fashioned! The other bartender DJ was also very attentive and attented to our every need. They both made sure we had plenty of drinks and water. I love this bar. Can't wait to come back!!
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Date of stay: January 2020Trip type: Traveled solo
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Daniel S wrote a review Jan 2020
Madison, Wisconsin125 contributions16 helpful votes
Very clean room , but the bathroom had bad grouting around the tub , probably the lowest toilet they could purchase, for just renovating this the workmanship gets a 4. Food and bar area was great as well as the staff
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Date of stay: January 2020
Location
Service
Sleep Quality
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Response from HolidayInnLouisville, Manager at Holiday Inn Louisville East - Hurstbourne
Responded Jan 10, 2020
Thank you for your feedback.
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kellerchar wrote a review Dec 2019
Erlanger, Kentucky49 contributions8 helpful votes
The thermostat was extremely hard to control the temperature and there was no on/off switch to shut it down. The off switch kept it from making it any warmer/colder in the room but the fan ran constantly. The desk chair would almost lay you down when you went to lean back on it. I had to prop it up again the night stand to keep from almost laying me down. The TV was not working properly. The TV schedule would only show about 4-6 channels and everything else read "Regular Schedule' which was irritating because we didn't know what was being shown. When I asked about this to the TV, I was told it was a DirecTv problem but this was the only hotel I have ever had the problem and the hotel we stayed at before and after did not experience this problem with DirecTv. The TV did not swivel and you could not see it from the desk. There was only one small shelf in the shower and the only place to put shampoo, etc. was on the floor of the shower. The toilet paper holder did not work either.
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Date of stay: December 2019
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Response from IHGService, Guest Relations Manager at Holiday Inn Louisville East - Hurstbourne
Responded Dec 31, 2019
Hello kellerchar, Thank you for your stay at our Holiday Inn Louisville East - Hurstbourne and for taking the time to leave us feedback. I want all your stays with us to be a delight. I know this requires our ability to assure a satisfactory stay for you. I am sorry to learn that the air conditioning level in the room received made you stay less than ideal, the TV and toilet paper holder not working properly, and the lack of storage space. I have shared your comments with the hotel management, and I am confident that the necessary steps will be made, to make improvements. We hope you will join us again in the future and impart a better stay. Warm thoughts, Deborah R. Case Manager IHGService
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PRICE RANGE
$109 - $211 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLouisvilleEast Louisville
NUMBER OF ROOMS
185
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Frequently Asked Questions about Holiday Inn Louisville East - Hurstbourne
Which popular attractions are close to Holiday Inn Louisville East - Hurstbourne?
Nearby attractions include Countdown Louisville (0.6 miles) and Breakout (0.4 miles).
What are some of the property amenities at Holiday Inn Louisville East - Hurstbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Louisville East - Hurstbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Louisville East - Hurstbourne?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Louisville East - Hurstbourne?
Conveniently located restaurants include Charr'd Bourbon Kitchen and Lounge, Brick House Tavern + Tap, and Shalimar Indian Restaurant.
Are there opportunities to exercise at Holiday Inn Louisville East - Hurstbourne?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Louisville East - Hurstbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Louisville East - Hurstbourne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Louisville East - Hurstbourne?
Many travelers enjoy visiting Buechel Train Depot (4.2 miles).
Is Holiday Inn Louisville East - Hurstbourne accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.