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Hilton Garden Inn Louisville Northeast

Certificate of Excellence
3.0 of 5
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9850 Park Plaza Place, Louisville, KY 40241
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1 room 1 adult
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Hilton Garden Inn Louisville Northeast
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351 Reviews from our TripAdvisor Community

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Columbus, Ohio
Level Contributor
384 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed today NEW via mobile

I am a Diamond member with Hilton and stay in hotels quite often. This is an older HGI that had a nice renovation, but it appears they try and run it more like an economy hotel. From the lack of breakfast options and stale store bought donuts, to the TV listing being printed on plain white copy paper, to the... More 

Helpful?
Thank Scott S
Clearwater, United States
5 of 5 stars Reviewed yesterday NEW

My room was clean and comfortable. My Hilton Honors gave me breakfast, and bottled water in my room. The Fitness Center was great. Everyone went out of their way to assist me with any needs that I had.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Philip G S
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Phillip G S, Thank you for posting a Trip Advisor review of you stay with us and thank you for being a Hilton Hhonors member. I am so glad that you found your room to be clean and comfortable and that the staff went out of their way to take care of you. We look forward to a return... More 

Lexington, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago

I love this hotel and it's my go to when working in Louisville. First, it has been recently renovated and is incredibly clean. Many hotels pride themselves on cleanliness but only in writing. This Hilton Garden really takes it to the next level. The beds are comfortable, the rooms are spacious, and there is plenty of space to work if... More 

Helpful?
Thank George S
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear George S, Thank you for posting a review of your stay with us. I am very happy to read that we are your go to hotel when in Louisville. I am glad that you have found the hotel to be incredibly clean, your bed to be comfortable and that you had plenty of space to get your work done.... More 

Laurel, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I did online check in so picking up my key was swift and smooth. I had a spacious king room that was newly renovated with new furnishings. The hotel is clean and is located near many shops and restaurants within walking distance (about 5 minutes through the parking lot). The staff were very friendly and helpful. I even lost track... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chloe Mai H
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Chloi Mai H, Thank you for posting a review of your stay with us. I am very appreciative of the title of your review. It's good to know that you enjoyed using E Check In which is a benefit to our Hilton Hhonors guests. I am also happy to read that that you enjoyed your newly renovated room and... More 

Pittsburgh, Pennsylvania
Level Contributor
207 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 658 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked 2 days in advance as a Gold HHonors member for $114.91 (all fees/ taxes included). GOOD - Nice location only minutes from highways 71 and 265 and in a large mall shopping area that was well lit and patrolled by security cars - Very large nice and modern lobby with fireplaces and abundant seating - Free breakfast voucher provided... More 

Helpful?
Thank usflyer
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear usflyer, Thank you for posting a Trip Advisor review of your stay with us. I am so glad that you found our staff to be friendly, your room to be clean and quiet and your bed to be comfortable. I am sorry that our breakfast time was a little late for you. We offer breakfast from 6AM to 10AM... More 

Delray Beach, Florida
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here in January, 2016, while in the area for a lacrosse tournament with my teenager. The service was terrific, with just the right amount of Southern charm. The room was large, and very clean. The surrounding area has many chain restaurants and shops, which was convenient as we experiences an ice/snow storm while there, and the hotel is... More 

Helpful?
Thank LalaFla
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear LalaFla, Thank you for posting a review of your stay with us. I am happy to read that you received terrific service and found you room to be large and clean as well as enjoyed our location by the Paddock Shops. I am sorry that you experienced some traffic noise while here. It is good to know that you... More 

Greenfield, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Friendly staff who go above and beyond to create a personal experience. Clean and comfortable rooms with all necessary accommodations. I will be using this hotel again for business and personal trips.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jillian D S
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Jillian D S, Thank you for posting a Trip Advisor review of your stay with us. I am so glad that you felt our staff went above and beyond to give you a good stay with us. I am also happy to know that you found your room to be clean and comfortable. We look forward to a return... More 

Estero, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Hilton Garden Inn in Louisville adjacent to the Summit Mall. Our stay was most enjoyable made so by the cleanliness of guest rooms and common areas, and friendliness of hotel staff. We would stay again when visiting our family in a nearby community.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judith P
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Judith P, Thank you for posting a review of your stay with us. I am so glad that you found your room to be clean and our staff to be friendly. We look forward to seeing you again the next time you come to visit family. More 

Buckhannon, West Virginia
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stopped in on my way to see my son who is in the service. So thankful I decided to stayed here. Clean rooms and exceptional staff. Staff were very hospitable with an attitude of going above and beyond for an very tired patron! I would highly recommend this hotel!

Helpful?
Thank Deanfam4
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Deanfam4, Thank you for posting a review of your stay with us. I am so happy that you found our staff to be exceptional and felt that they went above and beyond. We look for to a return visit the next time you are in Louisville. More 

1 review
5 of 5 stars Reviewed 5 weeks ago

My wife and I stayed here to get some shopping done in various locations in Louisville. We found this location to be perfect for the shopping we did. I would recommend staying here. Great central location to hit the outlet shops and then hit the more centrally located shopping.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian H
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear Brian H, Thank you for posting a Trip Advisor review of your stay with us. I am glad to know that you enjoyed our location that is in walking distance to the Paddock Shops. It's also good to know that you would recommend our hotel. We hope to see you again the next time your travels return you to... More 

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