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Hilton Garden Inn Louisville Northeast

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Hilton Garden Inn Louisville Northeast
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517 Reviews from our TripAdvisor Community

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Showing 514: English reviews
Naperville, Illinois
Reviewed 6 days ago NEW

Efficient and friendly staff. Clean, quiet and comfortable rooms. Some furnishings starting to show age, however the room was very clean. Love the proximity of surrounding restaurants within walking distance.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 936jamesfs
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We are so glad that even though you were delayed in Louisville, you enjoyed the location of our hotel and the staff's hospitality. See you again soon!

Frankfort, United States
Reviewed 1 week ago

This hotel was extremely clean and staff were very friendly. The room and bathroom was exceptionally clean and stocked. The room was quiet and I loved that it had a refrigerator, microwave and Keurig coffee maker. Will use this hotel if needed in the future. I totally recommend this hotel as it is friendly, clean and very nice. The complimentary...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stephanie L
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We pride ourselves in providing accommodations known in Hilton Hotels and service true to the southern hospitality of Louisville. Come visit us again soon!

Reviewed 1 week ago via mobile

This was my first time staying at this hotel- location and price was good- the room was large and very clean- the staff was very friendly and helpful- the breakfast was also great- I would highly recommend this hotel

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Helpful?
Thank Rick C
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for the recommendation! We look forward to your next trip!

Altoona, Florida
Reviewed 2 weeks ago via mobile

Very nice service. Helpful staff. Evening bartender was super! Southern hospitality at it's best! Adjacent to an outlet malls and main thoroughfare but room was very quiet. A few miles from the main strip but close to everything.

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Helpful?
Thank salp214
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

So glad you enjoyed our hospitality. Looking forward to your next visit. Thanks!

Murfreesboro, Tennessee, United States
Reviewed 2 weeks ago

Extremely helpful staff, comfortable bed and room, nice indoor pool and hot tub, very clean property...everything was great! My family would definitely stay at this location again if we end up back in this area!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rebecca C
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Our staff enjoyed taking care of you and your family while visiting Louisville. I am glad to hear you enjoyed our indoor pool and hot tub as well as our comfortable Garden Inn Sleep System beds. We look forward to having you with us again in the future!

Madison, Wisconsin
Reviewed 2 weeks ago

Pros: -This hotel was in a great location off a major highway, and with nearby shopping, gas, and restaurants. Cons: -Would not take cash for payment, unless you gave them nearly double for a deposit. -Beds were so soft that you sank into them and were literally sleeping in a depression about 3" deep. Made it hard to roll over...

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Helpful?
Thank BobbieDijon
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Our hotel chain does charge for breakfast like other Hilton brands including Doubletree, Hilton, Conrad and others. But I am glad you were able to take advantage of our location close to shopping and restaurants. Zeggz is great!

Dartmouth, Canada
Reviewed 2 weeks ago via mobile

While traveling from Canada to Florida, my wife and I had the pleasure of staying at this delightful hotel. The staff were excellent- and the breakfast and breakfast crew were simply outstanding! Easily one of the top hotels we have had the pleasure of staying at (and we travel/stay at hotels 10-12 times a year).

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Helpful?
Thank D6698YKerich
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for such praise! Our staff enjoys taking care of our guests and we look forward to your next trip through town.

Reviewed 3 weeks ago via mobile

Friendly staff, clean comfortable room but "resturant" was 1 guy who tended bar and fixed dinners which he assured me were not microwave.. Decided not. A real resturant would have been nice since local restaurants had a 45 minute wait.

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Helpful?
Thank Sandra J
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

We are happy you experienced our great staff and comfortable accommodations recently at HGI Louisville Northeast! And thank you for the restaurant suggestion. It will be shared with our team. Happy New Year!

Kevil, Kentucky
Reviewed 3 weeks ago

Beautiful hotel in a great location, a lot shopping and restaurants in walking distance, no free continental breakfast, the shower didn't have a lot of water pressure & the bed wasn't very comfortable, my husband and I both woke up with our backs hurting but overall everything else was very nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sharper07
Erin F, Director of Sales at Hilton Garden Inn Louisville Northeast, responded to this review

Thank you for sharing your praise of the hotel on social media. I am so sorry about the water pressure but thank you for bringing it to our attention. It will be investigated today.

Hazard, Kentucky
Reviewed 4 weeks ago

This hotel is immaculate and the staff are courteous and helpful. The location is great also sitting behind the Paddock Shops and many restaurants. The beds are clean and comfortable. I've stayed many times over the course of the year and the service and quality are consistent over each stay. I would recommend this hotel for business or pleasure traveling.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank candicewb
Gary B, General Manager at Hilton Garden Inn Louisville Northeast, responded to this review

Dear candicewb, Thank you for posting a Trip Advisor review of your stay and thank you for staying with us many times this year. I am so glad to read that you are always pleased with your stays. We look forward to seeing you again in the new year.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Louisville Northeast, located in the upscale shopping and dining complex, The Paddock Shops. Walk to several restaurants of different price points or do some shopping at well known stores like Barnes and Noble, J Crew, and Pier 1. We cater to the weekday business traveler as well as the weekend leisure guest. Our restaurant, the Great American Grille is open daily for breakfast, dinner and room service and boasts a full bar in the evenings starting at 5pm (closed on Sundays). We offer complimentary WIFI throughout the hotel. Each room includes a hospitality center with refrigerator, microwave and Keurig coffee maker as well as LCD TV with premium cable channels. Relax in our indoor pool and hot tub or workout in our fitness center-all are located on the first floor and are accessible by your room key. We look forward to your stay! ... more   less 

Additional Information about Hilton Garden Inn Louisville Northeast

Address: 9850 Park Plaza Ave, Louisville, KY 40241-2088
Location: United States > Kentucky > Louisville > East Louisville
Price Range: $99 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Expedia, Travelocity and Hotels.com so you can book your Hilton Garden Inn Louisville Northeast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton
Hotel Style:
#4 Business Hotel in Louisville
#10 Romantic Hotel in Louisville
#12 Family Hotel in Louisville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Louisville Northeast staff and other travelers.
7 questions
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Questions? Get answers from Hilton Garden Inn Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on the top (5th) floor, as did other family members. Access was easy as there was adequate parking in front or in back.”
 of 5 bubbles JoelK14, Nov 27, 2016 | Read review
“Get a top floor.”
 of 5 bubbles jd878, Nov 8, 2016 | Read review
“ask/choose a room on the non-interstate side of the building”
 of 5 bubbles RStraveler1, Aug 13, 2016 | Read review
“Not on the freeway side”
 of 5 bubbles tj3js289, Jul 27, 2016 | Read review
“If you are getting a ride back to your car from a late flight, make sure you call the hotel to get the shuttle there as soon as you land.”
 of 5 bubbles TravelerGEO, Jul 15, 2016 | Read review
5 of 5
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