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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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830 Phillips Ln, Louisville, KY 40209-1330
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$256
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Traveler (181)
Room & Suite (68)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 01/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hotel Louisville-Airport KY Expo Center
Updated 01/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 117 hotels in Louisville
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Discover the meaning of modern Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Muhammad Ali International Airport and major attractions like Kentucky Kingdom Amusement Park, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is the place to meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night's sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville.
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Room & Suite (68)68
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
Spanish
857Reviews10Q+A100Room tips
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Popular mentions
Valerie J wrote a review Apr 15
1 contribution
The first time we stayed at this hotel the staff was really rude. There was a wait at the pool but they were rude about the encounter and couldn’t give us any information and there was no time limit given to others swimming. I have another stay Friday and I’m hoping the experience is much better but it’s not looking as such. I called guest services about extending my checkout time to 2:30 instead of 11 and he was rude and not helpful at all. Told me I’d just have to do it when i checked in but was very frustrated that i called and asked about it.
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Date of stay: February 2021Trip type: Traveled on business
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Jeff S wrote a review Jul 2020
Cincinnati, Ohio30 contributions14 helpful votes
Hotel's Favorite
We stayed this property on two occasions over the course of a week and found the staff very helpful and the property super conscientious related to COVID cleanliness. Our first stay was single night en route to Nashville. My wife and I were very impressed with the efforts to keep clean. As it's more of a business locale, just outside of the airport, the place was virtually empty. We got a cheap and clean room. On our way back, we were going to stay in town, but, given a lot of unknowns, we opted to return to the Crown Plaza as our home for a few days. Checking in, the front desk manager, Ashley, remembered me from a few days earlier and we were quite pleased that he had put us in a two room suite for this stay. We felt totally comfortable at the Crowne Plaza and was well worth the 15 minute drive to get into town. Although there isn't much nearby and the hotel restaurants are closed at the time, we we comfortable and felt safe at the property.
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Date of stay: June 2020Trip type: Traveled with friends
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Frank A wrote a review Apr 8
Oxford, Michigan59 contributions2 helpful votes
So I was originally going to write a whole review mostly for frequent travelers about how because of a particular contract with spectrum cable the TV inputs were completely disabled. While this may be of little consequence to the casual traveller the frequent business travelers should know that the TV is essentially a brick with all external inputs disabled... but the real show stopper here was the rats, while I was staying here, a rat (or perhaps obnoxiously large mouse) darted across the floor and under the bed twice. Despite its excellent location the whole rat thing is going to keep me from ever staying here again... oh... Also the AC was locked out at 68 which was a bit frustrating... also RATS!!!
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Date of stay: April 2021Trip type: Traveled on business
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Response from Crowne Plaza Louisville, Owner at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded 1 week ago
Dear Frank, We apologize for the challenges that you have experienced and making us aware of the presence of field mice in the building. Be assured that this is not a typical occurrence here. We have a professional pest control company that has been called to find and fix the issue you experienced in your room. Again, we apologize, if you would like to discuss personally, please feel free to contact us at 502-367-2251 Sincerely
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Kaylee Carey wrote a review Jan 2021
1 contribution1 helpful vote
The first room that I was given had been slept in and house keeping had not even touched the room. The second room I was given was even worse. The linens were covered in stains and filth. Trash was also left piled up next to the elevators. During times like this with covid going on, I would expect hotels to take cleanliness more seriously. This hotel is in need of a major renovation. Everything about it is extremely old and just gross feeling. I would not recommend this hotel to anyone. Also was told by security that there has been numerous break ins over the past few months, so use caution if you do decide to stay here.
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Date of stay: January 2021Trip type: Traveled on business
1 Helpful vote
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Response from Nona Winebrenner, Owner at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded Jan 13, 2021
We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I will be following up with our housekeeping team as to what happened on this day, as this is not the norm. Please accept our apologies that we were not able to exceed your expectations and we hope you will reconsider staying with us again in the future. Sincerely,
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SteveKnoxville wrote a review Nov 2020
Seymour, Tennessee18 contributions2 helpful votes
Hotel is very nice. Restaurant is very limited and expensive. Not many options near by for dinner. 10 minutes away you have lots of options. Bar, very expensive! Food ok but nothing to get excited about.
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Date of stay: November 2020Trip type: Traveled on business
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PRICE RANGE
$109 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel louisville-airport ky expo louisville
LOCATION
United StatesKentuckyLouisvilleFairgrounds
NUMBER OF ROOMS
588
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Frequently Asked Questions about Crowne Plaza Hotel Louisville-Airport KY Expo Center
Which popular attractions are close to Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Nearby attractions include Kentucky Kingdom (0.4 miles), Churchill Downs (0.5 miles), and Louisville Slugger (0.5 miles).
What are some of the property amenities at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Conveniently located restaurants include Frank's Meat and Produce, Mirage Mediterannean Restaurant, and Hometown Pizza.
Are there opportunities to exercise at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Hotel Louisville-Airport KY Expo Center have an airport shuttle?
Yes, Crowne Plaza Hotel Louisville-Airport KY Expo Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hotel Louisville-Airport KY Expo Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.