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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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548 Reviews from our TripAdvisor Community

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Showing 545: English reviews
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

My family (husband and 14 month old) accompanied me to Louisville for work for a week, so my trip was a little business and a little leisure. The front desk staff was extremely nice! Check in is at 3pm, but we arrived around 12:30 as I needed to be at the State Fair to work at 1pm. They alerted house... More 

Helpful?
Thank Morgan N
Whitley City, Kentucky
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at the Crowne Plaza during the Kentucky State Fair. It is the BEST location for going to the Fair; just a short walk to the gate! We had stayed at this location years ago, when it was under a different name and ownership. I was so glad when the Crowne bought this location and modernized the hotel.... More 

Helpful?
Thank Kevin B
Morehead, Kentucky
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great place to call home when attending the state fair/ horse shows,as it is located at the entrance to the fair grounds. The bar and restaurant are always friendly, with a good atmosphere when flying out of Louisville (sdf) the Crown is the best place to PARK & FLY.

Helpful?
Thank stephen p
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm Regards, John Shake, GM jshake@cplouisville.com More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for the busy state fair as our daughter was competing. For the most part we had a pleasant stay. One thing that surprised me was no frig or microwave in rooms. I brought fruit for my son to snack on and had to put it on ice instead. Because it was so busy for the state fair, in... More 

Helpful?
Thank Bobbie C
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was great the front desk staff were amazing. I was checked in by a guy named Mike who made me feel right at home and welcome. I ordered room service which was excellent, I recommend the bacon maple wings. Very clean and comfortable room. The toiletries that were complimentary were spa quality and even included a sleep kit... More 

Helpful?
Thank Jennifer P
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

We are so delighted you had such a wonderful stay at The Crowne Plaza!! Thank you for all of your amazing comments about our clean and comfortable room and room service. Above all thank you for all of your comments about our courteous, helpful and charming staff! I will pass along your kind word to Mike, he is such an... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great time wonderful people both from hotel and at convention nice bartender very informative on local spirits as we did the bourbon trail next day thanks y'all for everything from the people at dinners to local chapters serving us alcohol all weekend

Helpful?
Thank Catherine A
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards, John Shake, GM jshake@cplouisville.com More 

Stockton, New Jersey
Level Contributor
144 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were here this past July for a collector's convention and show. This hotel is just fine and exactly what you'd expect of a large city business hotel and convention site. Everything was clean and well appointed. Prices for rooms and for food and drink are high as might be expected. Perhaps the only complaint we had was that the... More 

Helpful?
Thank Barry S
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, John Shake, GM jshake@cplousiville.com More 

Atlanta, Georgia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Immaculately clean room; front desk and housekeeping personnel extremely friendly, helpful, fast airport shuttle service; Blue Horse restaurant looks nice [didn't eat there while traveling] but has an interesting menu at reasonable prices.

Helpful?
Thank Richard G
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Always at your service, John Shake, GM jshake@cplouisville.com More 

Michigan
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a week, from the start we had a bad experience. We showed up at 3PM for check in to be told our room was not ready. This isn't OK when we traveled 6 hours and were told check in was at 3PM. We had to wait 30 minutes in the lobby until our room... More 

Helpful?
Thank then1019
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your comments about your recent stay with us. We are disappointed to read that our staff was not courteous and professional as they should have been and can assure you that it is not indicative of the very high level of service for which we offer all guests. We apologize for your experience and the issues... More 

New Orleans, Louisiana
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the hotel July 27 and 28. The hotel was nice and clean staff was friendly. The only problem I had was it was extremely hot in the rooms and hallway. Seems like the air was broke. There is a restaurant in the hotel but didn't go there my job provided food. The hotel is very close to... More 

Helpful?
Thank crystal m
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your review, we are pleased that you found our hotel to be nice and clean and our staff to be friendly. We do apologize that it felt extremely hot to you and have sent your comments to our engineering team to find a resolution. We do hope to see you again soon. Sincerely, John Shake, GM jshake@cplouisville.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Ln, Louisville, KY 40209-1330
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $125 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
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