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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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830 Phillips Ln, Louisville, KY 40209-1330
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Room & Suite (61)
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About

#59 of 113 hotels in Louisville
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Discover the meaning of modern Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Muhammad Ali International Airport and major attractions like Kentucky Kingdom Amusement Park, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is the place to meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night's sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Hotel links
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Popular mentions
The front desk staff make up for this clean but tired hotel. The room was a good size, nice king sized bed, sitting area, good size bathroom. The desk worked well and the wireless was good. The pub / bar was ok, standard bar menu but the staff was friendly. A good stay overall
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Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded Mar 29, 2020
Hello, I very much appreciate you taking the time to submit a review of your recent stay with us (and for the kind words). The best feedback a manager can hear is that their associates made an unforgettable impact on a guest's overall experience. I truly believe that our associates include some of the best in the industry, so I’m thrilled to let them know of your kind words. Thank you again for the review; we can’t wait to welcome you back again soon. Always at your service, Nona Winebrenner, CTA Front Office Manager nwinebrenner@cplouisville.com
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This hotel is the best place to stay in Louisville, especially if you are attending the Show of Shows or the National Gun Day Show! We have a group who typically reserves 5 rooms for 4 nights. The rooms are always clean and well appointed. The Guest Services Manager and the entire staff - but especially Nona W and Donna T really know how to rise above and beyond to ensure their guests are satisfied. There is never any doubt about where we will be going to next year! The restaurant is good too - and management there does everything they can to make their customers happy. Highly recommend this hotel.
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Review collected in partnership with this hotel
We stayed in a ground floor patio Queen room. Amenities were fine, the patio was covered in leaves and dirt having not been swept or cared for in what we coulc assume for quite some time. The room was clean yet paint was chipping in the bathroom around the floorboard. The lobby decor was old and somewhat tired, the hotel could use a facelift.
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Response from IHGService, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded Mar 28, 2020
Hello bennett757, Thank you for taking the time to write about your experience at the Crowne Plaza. With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, Crowne Plaza was born. I regret to find out that the patio in the room was not at the level of cleanliness you wanted and that the property needed more maintenance and care. For this, I would like to apologize that you were not given the standards of upscale amenities that we expect from our property. We have taken the liberty of providing Ownership and management of your feedback to ensure that these issues are handled. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. Stay safe. Hector P Case Manager IHGService
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This was our 4th stay at this particular Crowne Plaza on Phillips Lane Louisville as it is the designated hotel for the Show of Shows Military show which entitled us to a discounted price. This year a few of us regulars have decided it will be our last booking with them ( regardless of the discount) due to the hotel now beginning to look and feel very tired and dated. The rooms are ok - the carpet in ours was dirty and marked and our air conditioning didn’t work properly, however the bed was very comfortable. The restaurant is in desperate need of a update as are the tables and uncomfortable chairs. Breakfast was generally good with a nice buffet and we did have dinner there one evening which was very nice. The bar is very pricey and the waitresses need to smile a little more as they make you feel unwelcome. Some of the front line staff raised a few eyebrows. The one huge plus for the restaurant is one of the waitresses in the dining room - Sharon. This waitress goes above and beyond and is exceptional, she always has a smile on her face and is extremely professional. Management take note - you have an absolute Gem here, do not lose her ! The free Shuttle service is very useful.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded Mar 25, 2020
Hello Frenchfille Thanks for telling us your impressions about our Crowne Plaza Hotel Louisville-Airport KY Expo Center. It's sad to see that, in your opinion, we are lately not meeting our standards and our facilities are starting to look dated. I'm honestly concerned about this and we will definitely conduct an investigation about this. I will pass your comment to our management and let them see that the proper adjustments are done. I hope you enjoyed your stay in spite of these small flaws and hopefully we will have the chance to host you again in the future. Thanks for choosing us so many times, we'll do our best to deserve being your 1st choice in the future. Take care and see you again! Alejandro G. Case Manager. IHGService.
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We stay here every year for a convention and have seen it gradually go downhill. Service is still very good but rooms are dated, slow draining bathtubs, noisy room heaters & food service is expensive and not very good. On the flip side, the beds are comfortable & cleaning staff does a good job on the rooms.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center
Responded Mar 23, 2020
Hello IllinoisBombom, Thanks for being one of our loyal guests. Your honest feedback is very much appreciated. Thanks for sharing your thought about your most recent stay. I am sorry to hear that our facility is showing signs of wear and tear, particularly with the rooms, bathroom drains and also the foodservice. I have shared the details of your stay with the hotel management. I am sure that future improvements will be considered. We are hopeful that this will not deter you from choosing to stay with us again. Best, Ronald R. Case Manager IHGService
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PRICE RANGE
$109 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel louisville-airport ky expo louisville
LOCATION
United StatesKentuckyLouisvilleSouth Side / Fairgrounds
NUMBER OF ROOMS
588
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Frequently Asked Questions about Crowne Plaza Hotel Louisville-Airport KY Expo Center
Which popular attractions are close to Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Nearby attractions include Kentucky Kingdom (0.4 miles), Churchill Downs (0.5 miles), and Louisville Slugger (0.5 miles).
What are some of the property amenities at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Conveniently located restaurants include Frank's Meat and Produce, Mirage Mediterannean Restaurant, and Hometown Pizza.
Are there opportunities to exercise at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Hotel Louisville-Airport KY Expo Center have an airport shuttle?
Yes, Crowne Plaza Hotel Louisville-Airport KY Expo Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hotel Louisville-Airport KY Expo Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Hotel Louisville-Airport KY Expo Center?
Many travelers enjoy visiting Conrad-Caldwell House Museum (Conrad's Castle) (2.9 miles), Churchill Downs (2.0 miles), and Farmington Historic Home (4.2 miles).