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Comfort Suites

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124 Reviews from our TripAdvisor Community

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Showing 124: English reviews
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Reviewed 1 week ago

The sofa bed was lumpy. It was old. It was STAINED. Human body fluids. No mattress pad. The hallways were dingy. Not sufficient lighting. Front desk staff was indifferent. Not rude but not friendly. Breakfast was typical for this type of motel.

Thank Anne R
Shirley, In
Reviewed November 1, 2016

When we pulled in we were concerned regarding the fact that part of the parking lot was closed and it was obvious that some type of construction work was takiag place. The room we were given was clean, comfortable and quiet. The TV and Wifi both worked well. The attendant on duty was extremely helpful and assisted us in determining...

Thank Terry T
About Hotel's Favorite Review
Management response:

What an awesome compliment you have paid us and we thank you. Your wonderful response will serve to encourage us to continue to improve our guest service. We hope you visit us again soon and allow us the opportunity to thank you in person. I will be sure to share your comment with my staff.

Cleveland, Ohio
Reviewed February 10, 2017 via mobile

This seems like an older property. The room featured a phone in the bathroom. Who does that anymore? The room itself was clean and comfortable. It always annoys me when Choice Hotels calls their larger sized rooms "suites." This was not a suite by any stretch of the imagination, but it did have a couch, a coffee table, a desk,...

1Thank Dini O
Carol Stream,IL
Reviewed January 5, 2017

Was checked in by Richard, he was the nicest friendlyish guy, I have every meet at a Choice Hotel, he differently should be employee of the year. Beds were comfortable, breakfast was good, Orange Juice needs improvement. A great place to stay.

Thank DennisCarolStream_IL
Management response:

We just love this compliment. Your wonderful response will serve to encourage us to continue to improve our guest service. we hope you visit us soon and allow us the opportunity to thank you in person.

Reviewed December 22, 2016 via mobile

Family trip, we made reservations in advance to stay here. Very nice, clean and friendly place. Found a movie theater next door so something to do in the evening, decent pool, kids said water was warm.

Thank Debbie J
Management response:

Thank you for the wonderful compliment. it is a pleasure to receive such positive comments. Your words will serve to encourage us to continue to improve our service. we hope you visit us again soon and allow us the opportunity to thank you in person.

Reviewed December 8, 2016

We normally stay at Hampton Inn or Holiday Inn Express, both of which are in this town; however, we did not have a reservation for this stay, and were looking to stay somewhere a little cheaper. We decided to try this property based off of the reviews on Tripadvisor. We were impressed with these items: free cookies until midnight, pool...

Thank LeeAnn W
Management response:

You have not stayed with us. We do not have hot tub. We have very friendly staff. You must have got confused with other hotel. Sorry that you had a bad experience. Hopefully in the future you will try us.

Jacksonville, Florida
Reviewed November 11, 2016

We stay at Comfort Inns often when using points from our Choice card. The suite at this one was very comfortable, with a cozy bed and was clean. The staff were adequate and did their jobs but I would not describe anyone there as gracious or friendly. The breakfast provided was, again, adequate but did not have the variety nor...

Thank stmary93
Management response:

We are glad that you liked our suite for cleaningness and comfortable. I have shared your feedback about breakfast to improve it. We look forward to seeing you on your next trip to town. Thank you for your response.

Cincinnati, Ohio
Reviewed October 31, 2016

Conveniently located right off I-75 with lots of restaurants in the area, this hotel was a good choice. The sofa at this particular hotel was fairly comfortable but they placed one end right against the wall divider making it somewhat more difficult to view the TV. The bed was comfortable with lots of pillows. The room was clean, no stains....

1Thank BionicOne
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. the wall divider is one the signature item for Comfort Suites. I am sorry that you had difficulty watching tv because of divider wall. Your feedback is very important to us and we can assure you that we will use this information...

Bend, Oregon
Reviewed October 20, 2016

This one is pretty much like all the others. So, if you like this brand you know what you will be getting. If not, it's decent but not special. Check-in went fine. Our room was of a decent size with no view of any note. The air conditioning cranked out plenty of cold air. The bathroom was terrific. Great water...

Thank highdesertbadger
Management response:

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

Jefferson City, Tennessee
Reviewed October 12, 2016

Room was comfortable and clean. Breakfast below average. Staff very friendly and helpful. Ok for a quick overnight stay. Our room had a jacuzzi, which we were told ahead of time, didn't work. Several places to eat nearby.

Thank Bud M
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites of London for your recent nights stay. We appreciate your feedback and will use it to look for ways to improve on our guest experience satisfaction. We thank you for your business and hope to see you again in the future

Questions? Get answers from hotel staff and past guests. Ask a question

36 photos of this hotel

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Room/Suite (14)
Business Center/Function Rooms (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Business Center with Internet Access
  • Breakfast included
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Location: United States > Kentucky > London
Price Range: $103 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites staff and other travelers.
2 questions
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19 days ago
6 months ago

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Questions? Get answers from Comfort Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go somewhere else”
 of 5 bubbles H8844PEanner, 1 week ago | Read review
“room with 2 beds was my choice.”
 of 5 bubbles midwestdriver, Sep 18, 2016 | Read review
“Try to get a room with a level floor and a door that is square.”
 of 5 bubbles Trailerman68, Nov 23, 2015 | Read review
“The one bedroom suite with jacuzzi is very spacious. Jacuzzi didn't work during my stay.”
 of 5 bubbles Mkkdean, Sep 10, 2015 | Read review
“Ask Richard when calling or checking in”
 of 5 bubbles RJ758, Jul 28, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question