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Quality Inn Northwest

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750 Newtown Ct., Lexington, KY 40511-1279
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1 room 1 adult
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Quality Inn Northwest
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97 Reviews from our TripAdvisor Community

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Paris, Ontario
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

This place is really dated, the have tried to update it , newer appliances and bedding, revamped bathroom and shower. The staff was friendly, it was quiet and safe and maybe their best perk is they have a really good choice for breakfast. The room we had was just not up to standards or our expectations should I say, and... More 

Helpful?
Thank Truckster442
ManagerRMH, Manager at Quality Inn Northwest, responded to this review

Thank you for your feedback of your recent stay with us. All feedback from our guests is very helpful as we continue to improve and update our property for our guests satisfaction. If your travels bring you back this way I hope you will try us again to see the improvements that we are making. More 

Liberty, Missouri, United States
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 26, 2015

This is an older hotel with outside entrances to the room. It is two story, but we had a ground floor room. The first night (Saturday), the hotel was full. On Sunday night, there were few people there. Our room was clean and fairly large. Bathroom supplies were well stocked. Good shower. We had a king bed that was comfortable.... More 

Helpful?
Thank James H
ManagerRMH, Manager at Quality Inn Northwest, responded to this review

I would like to take this opportunity to thank you for taking the time to tell us about your stay at our hotel. I am glad to hear you enjoyed speaking with our friendly staff! As a management team, we strive for ultimate guest satisfaction, and I am glad our friendly staff exceeded your expectations. More 

Boston, Massachusetts
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 3, 2015

Despite looking a little sketchy on arrival, we decided to take our chances and check in. I am happy to say that we had a great stay. Mike was on the desk when we checked in and he was awesome. Extremely friendly. This was our first trip to Lexington and he spent a good bit of time pointing out places... More 

Helpful?
1 Thank beatriceboston
Gulfport, Mississippi
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 25, 2015

Starting out the reservation was wrong - had us for a smoking room and I requested a NON-smoking room. The room had not been vacumned in a long time, found a broken knife blade in a drawer, bottle cap under the table, a 'stink bug' crawling on the ceiling, and a stale musty ordor when we entered the room. Were... More 

Helpful?
Thank presdav
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

I would like to take this opportunity to thank you for completing the survey you received regarding your stay at our hotel. I would like to sincerely apologize for the cleanliness issues you had during your stay. I am actively participating with our staff to ensure this does not happen again. We hope to see you again next time you... More 

Toronto, Canada
Level Contributor
165 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed September 14, 2015

The staff was some of the friendliest we've had experienced. The price was also very reasonable. Our rooms very a bit on the dated side, but all the appliances and electronics were new. Pool, weight room and breakfast included.

Helpful?
Thank LJ_Can
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

I would like to take this opportunity to thank you for taking the time to tell us about your stay at our hotel. I am glad to hear you enjoyed speaking with our friendly staff! As a management team, we strive for ultimate guest satisfaction, and I am glad our friendly staff exceeded your expectations. More 

Tompkinsville, Kentucky, United States
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 13, 2015

Yea maybe on the cheap side though let me tell you with our experience we enjoyed the friendly staff and our room was toward the back and was so peaceful and quite no trouble at all and we had a really great night rest and the breakfast was good also. If I were to ever return to Lexington we will... More 

Helpful?
Thank Jennifer Y
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

I really appreciate your taking the time to share your positive experience with our staff. We work hard to make sure each of our guests have the best stay possible. I am glad you can see the potential that our hotel has as we go through our renovations. I hope to see you again next time you are in town! More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 23, 2015 via mobile

Granted this place has outdated and well worn furnishings but can't be beat for its low price. Our room was clean and comfortable. Bathroom was fine. If you are used to high end accommodations look elsewhere. For those seeking a good nights sleep at a reasonable rate, this will fit the bill

Helpful?
Thank Chris R
ManagerRMH, Manager at Quality Inn Northwest, responded to this review

I really appreciate your taking the time to share your positive experience with our staff. We work hard to make sure each of our guests have the best stay possible. I am glad you can see the potential that our hotel has as we go through our renovations. I hope to see you again next time you are in town! More 

Anchorage, Alaska
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 14, 2015

This was my first trip to Lexington, and I just needed a place for the night. When I checked in, the gentleman that assisted me was very pleasant and friendly. The room is an average motel room, but had all the things that were needed. The bed wasn't as comfortable as many other hotel chains, but I did sleep well... More 

Helpful?
Thank Xavien P
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

I would like to take this opportunity to thank you for taking the time to tell us about your stay at our hotel. I am glad to hear you enjoyed speaking with our friendly staff! As a management team, we strive for ultimate guest satisfaction, and I am glad our friendly staff exceeded your expectations. More 

Saint Louis, Missouri
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 13, 2015

So, we went cheap on our hotel because we were literally here for maybe 7 hours to sleep. The area was a little sketchy. We turned on the tv and a not small spider came out of the entertainment cabinet. Yuk! Then, we turned down the bed and the sheets were clean, but terribly stained... with, well, I'll leave those... More 

Helpful?
Thank SunseekerFoodie
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

I would like to take this opportunity to thank you for completing the survey you received regarding your stay at our hotel. I would like to sincerely apologize for the cleanliness issues you had during your stay. I am actively participating with our staff to ensure this does not happen again. We hope to see you again next time you... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 9, 2015 via mobile

We stayed 1 night and I would not go back. We got in late so didn't have a choice to change hotels or I would have. The room was very dirty and had a bad odor to it. Then we brought some stuff in room went back to car and tried to reenter room and our cards wouldn't work. Had... More 

Helpful?
Thank Amanda M
ManagerRMH, General Manager at Quality Inn Northwest, responded to this review

Thank you for providing insight on your recent experience with our hotel. I did see your concerns with the cleanliness of your room and our key system. These are two areas that we are very vigilant about to ensure the comfort and satisfaction of our guests. I apologize for the inconveniences that you received while you were here. We look... More 

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