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21c Museum Hotel Lexington

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167 W Main St, Lexington, KY 40507-1397
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (165)
Dining (16)
Room & Suite (16)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 21c Museum Hotel Lexington
Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 81 hotels in Lexington
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
21c Museum Hotel Lexington is a combination boutique hotel, contemporary art museum and restaurant in downtown Lexington, Kentucky. The hotel is housed in downtown Lexington's historic Fayette National Bank Building, the city's first skyscraper originally designed by famed New York architecture firm McKim, Mead & White. Woven into the fabric of downtown, 21c welcomes both visitors and the local community to enjoy the curated exhibitions and cultural programming. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Lockbox and 21c Lexington!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Restaurant
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
1064Reviews3Q+A49Room tips
Traveler rating
  • 753
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  • 85
  • 40
  • 22
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Popular mentions
loloevv wrote a review Jul 2021
Evansville19 contributions5 helpful votes
This location was outstanding! Our room was clean with plenty of space and a very comfortable bed. The pillows were great with choices of foam or feathers. A bit of night street noise filtered up to our room on the tenth floor, but we easily solved that with some white noise. We had a delicious meal at The Lockbox, located in the hotel, but were also within easy walking distance of loads of unique restaurants and bars. We even lucked into a Saturday Farmer’s Market, happening on a plaza right next to the hotel. A special shout out to the valet team…they couldn’t have been nicer or more helpful to first-time Lexington visitors.
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Date of stay: July 2021Trip type: Traveled as a couple
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NMW wrote a review Jun 2021
Westport, Connecticut6 contributions4 helpful votes
Hotel 21c is a very cool hotel in Lexington. It is one of the most expensive hotels in the area. We were very disappointed when the room wasn't cleaned. We were told that this was due to Covid protocols. This seems like more of an excuse for the hotel to save money than the truth. The restaurant was full and there were no capacity limits on elevators. When we requested clean up , we were told that we had to vacate the room. My husband was unable to leave the room at that time since he was working. We had left for a while in the morning and the room never got cleaned. The price for the room should have been reduced because of lower service.
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Date of stay: June 2021
Value
Cleanliness
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Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded 5 weeks ago
Hi nmw122, thanks for taking the time to submit your review and share your comments. I'm disappointed we failed to communicate appropriately with you. We are extremely eager to return amenities and restart services now that COVID restrictions have lifted, and are focused on rebuilding our resources to make that happen. Regrettably, we’re unable to offer daily housekeeping service at this time and have adjusted our rates accordingly. The team is truly disheartened by our current limitations; please know it is not in an effort to reduce expenses. All that aside, it does not excuse our failure to clean your room after accepting your request; we should always deliver what is promised. I'm very sorry. I hope we have an opportunity to welcome you back in the future and deliver the intended experience. Please let me know if there's anything I can do to assist. Very Best, Gabe
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Unikuorn wrote a review May 2021
Phoenix, Arizona52 contributions62 helpful votes
We were looking for a pet friendly hotel in a unique setting, and this hotel fits the bill. Well located in downtown Lex, the art is the catch and a curated bonus. We had a corner king - cute and comfortable, and the bed was perfect for us, not too firm or squishy. We were on the 5th floor with a city view, and street noise was audible, although not enough to detract from our stay. The in/out valet worked well for us, and while the service wasn't 'personalized', it was good enough and responsive when needed.
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Date of stay: May 2021
1 Helpful vote
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Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Jun 6, 2021
Thanks for sharing your feedback! I'm delighted you enjoyed our thoughtful design and carefully curated contemporary art collection. I'd love to speak further and get your perspective on how we could've further personalized your service. It'll give me a chance to update your profile so we may select the perfect room for you in the future. If you have a moment to reach out directly to the property, I'd return the favor with a complimentary upgrade on your next stay! Hope to welcome you back soon! Very Best, Gabe
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Chs wrote a review Apr 2021
4 contributions1 helpful vote
This was my second time staying at 21C in Lexington, and my first time staying over the weekend. My first stay was enjoyable and I had no complaints, but things had most certainly gone down hill in terms of service, perhaps due to the weekend rush. What struck me the most was the less than genuinely friendly or helpful front desk staff, the fact that I was put in an ADA compliant room (that I was told was the "last" room at the property) although I paid a premium price and booked far in advance and direct for an enhanced corner king, and (the kicker here) that my car was damaged during Valet parking (which is really not an optional thing at this hotel). The disorganized check in and valet process, the tired and outdated gym and the fact that our room was not fully stocked with towels and toiletries was also not ideal. I would normally not write this review, understanding that hotels are still learning the Covid ropes as the world opens up, but having stayed here previously during Covid and seeing how well the staff (then) handled things, I perplexed that things went so far downhill in such a short amount of time. One huge exception, the restaurant manager (or at least she seemed to me to be a manager and in charge) was wonderful both last time and this time. She is just the right amount of friendly, totally helpful and constantly working to roll with the punches of a busy restaurant and bar. She was a highlight both stays, and that "side of the house" is doing well and omitted from this review.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Room Tip: Corner rooms are great, but paying extra and booking in advance didn't secure that room.
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1 Helpful vote
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Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Jun 6, 2021
Christy, thanks for sharing your feedback with us. I'm so disappointed we failed to deliver to our standards and exceed your expectations. Regardless of the level of business, our team should always provide genuine care. I'm very sorry. I'd love an opportunity to win back your business and handle your reservation personally from start to finish. Please don't hesitate to reach out directly. Very Best, Gabe
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Visit-upstate-NY wrote a review Apr 2021
Rochester, New York264 contributions223 helpful votes
This was our second visit to the hotel. We still love the location, the art, as well as the thoughtfully designed rooms. However it’s confounding that upon entering the hotel - with luggage - two or three staff members loitering just inside the front door did not care enough to open or hold the door for us. We noticed this was true for all guests over the several days of our stay. How strange. Also there is a bit of a lackadaisical attitude among the bell staff and those at the front desk. We asked for ice and it took nearly half an hour. We noticed too that there was a discarded candy wrapper in the hallway outside of our room, which remained there for our stay. Our bathroom had a small amount of debris in the corner behind the toilet that the cleaners overlooked. It made us think that housekeeping is superficial. Odd too, that our bedside table had one small bottle of spring water (hey 21c...hello, hello...we are TWO people not one!). Obtaining the complementary cup of coffee in the morning (no coffee maker in the room) was a theatrical production at the front desk - latex gloves donned by the staff members, then they apply hand sanitizer over the gloves, wipe the urn handle, paper cup filled, wiped again, and finally handed to the guest. Adding cream to the coffee...oh we dared not ask lest we start Act Two of the production. Please, please dispense with this Covid coffee theatre and put coffee pod machines and paper cups in the rooms! It won’t take much to bring this 21c back to the five star level that it deserves.
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Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Apr 26, 2021
Thanks UpstateNY for taking time to share your experience. Location is certainly not enough to continue to win your business; clearly we failed to deliver the intended experience and exceed your expectations. I'm very sorry. Your feedback has been an invaluable retraining tool in bringing service back to standard. If our efforts to protect the health and safety of teammates and guests appeared to be thoughtless theater, I'm very sorry. I assure you it is with genuine concern. We are honored to provide careful service through pandemic and look forward to returning amenities as soon as possible. Please don't hesitate to reach out to me for future reservations; I'd love to assist personally. Very Best, Gabe
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PRICE RANGE
$165 - $382 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
88
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Frequently Asked Questions about 21c Museum Hotel Lexington
Which popular attractions are close to 21c Museum Hotel Lexington?
Nearby attractions include Rupp Arena (0.3 miles), University of Kentucky (0.06 miles), and The Kentucky Theater (0.2 miles).
What are some of the property amenities at 21c Museum Hotel Lexington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Lexington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Lexington?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Lexington?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Lexington?
Conveniently located restaurants include Corto Lima, Tony's of Lexington, and Triangle Grille.
Are there opportunities to exercise at 21c Museum Hotel Lexington?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Lexington located near the city center?
Yes, it is 0.2 miles away from the center of Lexington.
Are any cleaning services offered at 21c Museum Hotel Lexington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Lexington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Lexington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.