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21c Museum Hotel Lexington

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167 W Main St, Lexington, KY 40507-1397
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (163)
Dining (16)
Room & Suite (16)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 21c Museum Hotel Lexington
Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 77 hotels in Lexington
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
21c Museum Hotel Lexington is a combination boutique hotel, contemporary art museum and restaurant in downtown Lexington, Kentucky. The hotel is housed in downtown Lexington's historic Fayette National Bank Building, the city's first skyscraper originally designed by famed New York architecture firm McKim, Mead & White. Woven into the fabric of downtown, 21c welcomes both visitors and the local community to enjoy the curated exhibitions and cultural programming. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Lockbox and 21c Lexington!
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Restaurant
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
1,056Reviews3Q+A48Room tips
Traveler rating
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Popular mentions
Christopher L wrote a review Oct 2020
Denver, Colorado, United States292 contributions87 helpful votes
We were driving long distance, but wanted to take a break over night in Lexington. The 10c Museum Hotel had a good price and seemed a good choice. It was. The staff was friendly, the rooms very comfortable, the location great and everything very clean.
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Date of stay: October 2020
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GuySeabrook wrote a review Oct 2020
Seabrook Island, South Carolina249 contributions88 helpful votes
We stayed 2 nights and really appreciated the precautions 21c is taking. Temperature checks on entering, fresh gloves on the staff for every transaction(including valet parking), no housekeeping, strict capacity limits in the bar and restaurant; we thought that they have best practices figured out. Room service was efficient, though service on disposable plates would have been better than cardboard boxes. Our room was excellent; spacious, well laid out and everything worked as it should. The art in many of the public spaces adds a special touch too. Just one downer; valet parking is $30 a night, since it’s right in the center of town. However, nearby public parking costs much the same.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Kira Hassenger, Owner at 21c Museum Hotel Lexington
Responded Oct 23, 2020
Thank you for much for noticing all the precautions we are taking to ensure everyone's safety. We do appreciate it. We have notated your thoughts on the disposable plates would have been better instead of cardboard boxes. I will make sure our staff is better informing our guests that those boxes do unfold to be plates. Thank you again for staying! We hope to see you again soon! And sorry about the parking cost! It is high everywhere in the city! - Kira Hassenger Lockbox
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294RichardS294 wrote a review Oct 2020
34 contributions10 helpful votes
We stayed 2 nights in a king corner room. Service at the front desk was excellent. So was the concierge parking staff. Our disappointment is with the facility itself. There’s no lobby area - just a small vestibule where front desk personnel take your temperature and check you in. Rooms were rather small. There were many empty walls in their art exhibit although the artwork they had was interesting. The Lockbox Restaurant was also disappointing. The wait staff was casually dressed in jeans and tops of their own choosing - one was wearing a sweatshirt. Service seemed indifferent. The menu was limited- maybe 6 or so entrees to choose from. Our $45 steak was average at best and the $16 hamburger left much to be desired. Admittedly we were using our experience at 21C in Bentonville Arkansas as our baseline but this 21C was a disappointment. In our opinion, there are many better choices than 21C and Lockbox Restaurant when visiting Lexington.
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Date of stay: October 2020
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Response from Kira Hassenger, Owner at 21c Museum Hotel Lexington
Responded Oct 15, 2020
Richard, Thank you for taking a moment to share the details of your visit with us. I have made sure the appropriate parties are aware of the details you provided on the hotel side. On the notes of Lockbox, I wanted to personally thank you for letting me know your feedback. Without it I am unable to make those needed changes that will continue to set us apart. I will address with my team about appearances. We are lucky enough that we are permitted to wear our own attire, but that attire should not be presented in a sloppy manner. For the food, I will discuss with our Chef and see what we can do to provide more value moving forward. I am sorry to hear that we weren't living up to the standards that we are known for. I again appreciate you letting us know. If you find yourself back in Lexington, please don't hesitate to reach out. I would love to set up your reservation and ensure everything is perfect. Thank you! Kira Hassenger F&B Director Lockbox
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Rt66er wrote a review Oct 2020
Cleveland, Ohio90 contributions39 helpful votes
In the era of COVID, the service provided by the staff of this hotel was underwhelming. The problem started when we arrived behind a large party. The bellmen were occupied with that party and essentially ignored us until we had our bags out of our car and were walking into the hotel. We then were forced to wait in a very small vestibule which serves as a reception area. After the party ahead of us was checked in, we received a perfunctory check-in. We were not told about the limited housekeeping services. We were not told about what arrangements, if any, we could make for breakfast. We were not told about the limited availability of visiting the on-site museum. (We only learned about these things when we returned from back to the hotel the next afternoon and overheard the receptionist briefing another guest checking in.). The staff in the restaurant, although very friendly, was overwhelmed. We had to ask three times to get a glass of Cabernet for one of our party. Or a request for dessert was addressed to one of us, but not the other — the waitress went away without completing the dessert order. 21c’s are supposed to be known for good service. This hotel doesn’t serve its reputation very well at all.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Abbey Tillman, Guest Services / Front Office at 21c Museum Hotel Lexington
Responded Oct 12, 2020
Rt66er, Thank you for taking the time to share details about your recent visit with us. I share your disappointment and sincerely apologize for the lack of service you received while staying with us. Busy or not, our team is trained and are expected to treat every guest with the same sincerity and detail as another. The timing of your check in or dinner reservation should not change the level of service you receive. And for this, I am so sorry. The service offerings that we have since COVID-19 have completely changed how we interact with our guests, which means when we do interact it should be with intention and extreme attention to detail. You were not given this and I hope that you will allow us to welcome you back so that you can receive the level of service that you not only paid for, but deserve. Please do not hesitate to reach out if you have any further questions or concerns. We take this feedback very seriously and utilize it to improve our team. Very best, Abbey
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stelienka wrote a review Aug 2020
ridgefield, CT104 contributions89 helpful votes
My husband and I stayed for two nights. On the COVID-19 front, the hotel took good precautions - took our temperature every time we entered the hotel or its restaurant, all staff wore masks, there were social distancing signs everywhere, and housekeeping was by request only. This would have been great had the room been clean (which it wasn’t, thus undermining my faith in how much sanitizing really went on). Our room was missing a pillow and a bathrobe, so I had to request both to be brought up. Again, less than ideal if the idea was to limit contact with housekeeping staff. Customer service was non-existent: the staff evidently did not want to be there, and seemed very anxious about having to work during the pandemic. Any exchanges were merely perfunctory. To be perfectly candid, we received better service at a Holiday Inn a few nights earlier. Zephyr in the restaurant was the sole (and delightful) exception. A private guide we used during our stay, a native of Lexington, told us that ever since it opened, the hotel has had a reputation for lackluster customer service. Evidently, the issues persist. This would have been the time to shine: the hotel had just reopened shortly before our stay, and it was an opportunity to make the few guests traveling in these difficult times feel extra special. Sadly, that was not our experience. We have been great fans of the 21c brand and love spending time with the art at each hotel. Compared to other properties, the art exhibit here seemed much smaller and some of the art quite “polarizing” (to put it kindly). We specifically built our trip around staying here in order to grow our 21c collection. We even wrote ahead to let the hotel know but, other than a tepid email, noone acknowledged our brand loyalty during our stay.
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Date of stay: July 2020
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Response from Abbey Tillman, Guest Services / Front Office at 21c Museum Hotel Lexington
Responded Aug 20, 2020
stelienka, First & foremost thank you so much for taking the time to share details regarding your most recent visit with us. I would hate for these issues with the service you experienced to go unheard. We strive to provide exceptional service to all guests who visit the hotel & for you to not be met with anything than less is unacceptable. I would love to have an opportunity to truly show you the 21c experience as you have seen it at our other properties. I would also love to speak further regarding your experience, please give me a call or email at your leisure. Very best, Abbey Abbey Tillman Rooms Director 859.899.6808 atillman@21chotels.com
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PRICE RANGE
$165 - $382 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
88
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Frequently Asked Questions about 21c Museum Hotel Lexington
Which popular attractions are close to 21c Museum Hotel Lexington?
Nearby attractions include Rupp Arena (0.3 miles), University of Kentucky (0.06 miles), and The Kentucky Theater (0.2 miles).
What are some of the property amenities at 21c Museum Hotel Lexington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Lexington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Lexington?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Lexington?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Lexington?
Conveniently located restaurants include Corto Lima, Tony's of Lexington, and Triangle Grille.
Are there opportunities to exercise at 21c Museum Hotel Lexington?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Lexington located near the city center?
Yes, it is 0.2 miles away from the center of Lexington.
Are any cleaning services offered at 21c Museum Hotel Lexington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Lexington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Lexington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.