21c Museum Hotel Lexington
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About
#10 of 85 hotels in Lexington
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.3
GreenLeaders Bronze level
21c Museum Hotel Lexington is a combination boutique hotel, contemporary art museum and restaurant in downtown Lexington, Kentucky. The hotel is housed in downtown Lexington's historic Fayette National Bank Building, the city's first skyscraper originally designed by famed New York architecture firm McKim, Mead & White. Woven into the fabric of downtown, 21c welcomes both visitors and the local community to enjoy the curated exhibitions and cultural programming. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Lockbox and 21c Lexington!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Restaurant
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Location
92Great for walkers
Grade: 92 out of 100
68Restaurantswithin 0.3 miles
39Attractionswithin 0.3 miles
167 W Main St, Lexington, KY 40507-1397
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Rental CarsSee rental cars from $35/day
1106Reviews4Q+A64Room tips
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Underwhelmed. Good location and comfy beds. Nice display of artwork. The end. Small rooms with no place for luggage. We were on a high floor, but the traffic noise kept us awake all night…sirens, motorcycles and revved engines…windows did not block the noise. Front desk staff was uninspired and untrained. Couldn't answer questions about local sites and nearby historic main streets. 1 valet luggage cart for the entire hotel. The valet had to be hunted down every time we needed the car.And, a bathroom tub with no bath mat and a bathroom floor with no bath mats. Wanted breakfast before checking out, and the restaurant not open u til 10am on Sunday. Will not be returning to this brand. ( I typically do not leave a negative review, but no one here seemed to care about our comfort or our stay).…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sarah and Lex Team, Other at 21c Museum Hotel Lexington
Responded 2 weeks ago
Thank you for your review. We are sadden to hear that your stay was underwhelming. I will pass along your notes to our teams in hopes that we can correct the issues that you experienced. We hope that we can host you again in the future as I know we can show you our best. Till next time, Sarah and Lex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel on a Monday night earlier this month. Despite very low occupancy, we were given a handicapped room even though we didn’t need one. Because there was no separation between the shower and bathroom, as needed should one be handicapped, the entire room flooded with even a quick shower. The sink was stopped up later in the evening, but we didn’t feel like calling maintenance that late. The hallway in front of our room had dirty broken tiles (see pics). The sheets and towels were ridiculously thin and worn. The front desk people were ok, but clearly no one really cared one way or the other. On a positive note, I very much appreciate 21c allowing pets. Given our experience, I do feel at least a partial refund is appropriate. This stay was far from worth the price paid. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Avoid this hotel. Nothing like it’s sister facility in nearby Louisville.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Check in was easy but the simple act of parking to do so was harrowing. Room extremely small and the hallways a bit unwelcoming. It was, after all, an old bank building. Staff was quite good though. Not exactly my cup of tea, but it was okay.
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Service was great! I asked for ice and it was delivered within 2 minutes. My tv was not working and when I alerted the front desk, an engineer was dispatched immediately tk fix the problem. Valet service was equally as fast and courteous.
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Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great location and loved the hotel!!! Staff was very responsive and friendly when we needed anything or had questions. Our room was clean, the beds were comfortable, bathroom lovely and their were pictures of white horses on the wall, which was a surprise and is my all time favorite(they were beautiful).The view from our room provided us w a Birds Eye view of downtown. The shampoo and conditioner I have to have!! Enjoyed the walk through the art gallery! I hope to return in the future we had the best time!!
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Limited street parking , valet parking available or park in the parking garage, everything is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sarah and Lex Team, Other at 21c Museum Hotel Lexington
Responded Jul 18, 2023
Thank you for your review of your stay with us. We are glad you enjoyed your visit and hope that we can host you again in the future. Please do not hesitate to reach out at anytime for booking assistance. Best, Sarah and Lex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is dirty, floors dirty. Not sure what the hype was about but from plumbing issues, brown water and poor response from hotel staff. Shower mold, carpet stained. Management needs some training and the bartender needs an assistant……..
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: impossible to get uber. no shuttle at hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sarah Grindle, Other at 21c Museum Hotel Lexington
Responded Jun 23, 2023
Thank you for your review of your stay. I am sadden that you did not have nor enjoy your time with us. I will be looking in to the items that you have listed that were of issue during your stay in hopes we can prevent future occurrences from happening. Please let us know if you have any additional questions or would like to discuss more as I am all ears. I have updated your profile with us in hopes that we can gain your good opinion back. Sincerely Sarah Grindle Rooms Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at 21C was very pleasant. All staff was very friendly and helpful. It’s a college town and the staff is younger and less formal than similar hotels in other cities … but very efficient. I enjoyed each interaction with them. My room was clean and comfortable. It’s an old building - so lots of charm.
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Date of stay: May 2023Trip type: Traveled on business
Room Tip: Valet is efficient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sarah Grindle, Other at 21c Museum Hotel Lexington
Responded Jun 2, 2023
Thanks Vicky, We are glad you enjoyed your stay with us. We hope that we can host you again in the future, so please do not hesitate to reach out at any time. Best, Sarah and Lex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is amazing and had high expectations for this 4 star hotel. It was worn, needed updating ( mirror in bath need to be replaced, carpet worn). And could be a lot cleaner. The staff was friendly but just OK. It didn't feel that a 4 star experience.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sarah Grindle, Other at 21c Museum Hotel Lexington
Responded May 29, 2023
Thank you for your review. We value all feedback whether positive or constructive. I will be sure to follow up with our teams to ensure that we correct the issues that you experienced during your stay with us. It is our hopes that we may host you again in the future under better conditions, so please do not hesitate to reach out to book directly with us at any time. Sincerely, Sarah and Lex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed on way to Tennessee and was very clean, environment friendly and Artwork is big plus. Close to nice restaurants and staff was friendly. The brought mini fridge on request. Had mini bar which most people don’t use anymore. Like mini fridge.
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Not sure parking options. Paid $30 valet who parked in lot on side of hotel. Possibly cheaper...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I was traveling for business at the convention center, and my first room was a King on the 9th floor. Wonderful views, but I didn’t sleep well any of the nights I was there due to the mattress (and I’m usually not particular when it comes to mattresses). There was also only ONE full sized towel in my room. I just assumed that was a miss. I love old architecture, and this re-purposed bank had cool architecture features. BUT, my flights home got canceled after I checked out, so I rebooked for an addl night through my company. I immediately called the hotel and said they didn’t even need to clean my old room, just book me back in. Nope. The woman who answered the phone had no compassion for my situation. Non-negotiable. Okay, I understood.l, kinda. UNTIL they put me in the last 5th floor Queen room (turn right off the elevator and it’s the last room on the left. It was such a terrible room. Aside from the new disappointing room, Shockingly, again there was literally only one bath towel!!! What kind of hotel does that??!! The staff was very clicky, busy talking to each other. I agree with the other comments about the supposed “doormen”. No help at all. I won’t be returning to this hotel.…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: If you must stay here, ask for a high floor, king room facing the old courthouse
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$173 - $316 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
88
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Frequently Asked Questions about 21c Museum Hotel Lexington
Which popular attractions are close to 21c Museum Hotel Lexington?
Nearby attractions include Rupp Arena (0.3 miles), University of Kentucky (0.06 miles), and The Kentucky Theater (0.2 miles).
What are some of the property amenities at 21c Museum Hotel Lexington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Lexington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Lexington?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Lexington?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Lexington?
Conveniently located restaurants include Tony's of Lexington, Corto Lima, and Pies & Pints .
Are there opportunities to exercise at 21c Museum Hotel Lexington?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Lexington located near the city center?
Yes, it is 0.2 miles away from the center of Lexington.
Are any cleaning services offered at 21c Museum Hotel Lexington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Lexington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Lexington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.