21c Museum Hotel Lexington
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167 W Main St, Lexington, KY 40507-1397
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$189
Free cancellation until 05/28/22
$189
Free cancellation until 05/28/22
$213
$170
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Dining (17)
Room & Suite (16)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 21c Museum Hotel Lexington
Updated 09/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 81 in Lexington
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.3
GreenLeaders Bronze level
21c Museum Hotel Lexington is a combination boutique hotel, contemporary art museum and restaurant in downtown Lexington, Kentucky. The hotel is housed in downtown Lexington's historic Fayette National Bank Building, the city's first skyscraper originally designed by famed New York architecture firm McKim, Mead & White. Woven into the fabric of downtown, 21c welcomes both visitors and the local community to enjoy the curated exhibitions and cultural programming. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Lockbox and 21c Lexington!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Restaurant
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Location
Full view
100Great for walkers
Grade: 100 out of 100
67Restaurantswithin 0.3 miles
38Attractionswithin 0.3 miles
Contact
167 W Main St, Lexington, KY 40507-1397
Getting there
Rental CarsSee rental cars from $35/day
1087Reviews4Q+A54Room tips
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+1
We are in Lexington as a last stop on a five day group cycling excursion along the Bourbon Trail in Kentucky. The organizers chose this hotel both for its unique character and ease of cycling to and from its location. The property aspires to be a combination of visual art and lodging. What seems lost is a conviction to the basics of lodging blocking and tackling. Service is friendly but spotty. Perhaps a training issue? The bigger issue is housekeeping. Our room has artifacts from previous guests both ( see pictures) suggesting room maintenance is done in “ drive by” mode. The artwork is nice but I’d trade it for a comprehensive vacuum and bathroom scrubbing.
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Date of stay: May 2022Trip type: Traveled
Helpful
Horrible experience overall. Website says room type assigned at check in. Only had single queen beds in the rooms because the room was TINY for a ridiculous cost. Front desk clerk was snippy. Valet took forever and was the most unprofessional looking valet I have ever seen. First AND last time in one of the 21c hotels.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded 2 weeks ago
Hi DDDTravel, thanks for sharing your experience. I’m sorry for the confusion surrounding room types; I’d love to know what site you were on - room types are selected by the guest and guaranteed at the time of reservation. It’s very important to us that we set clear expectations for your stay start off on the right foot. I’m also disappointed you found our teammates unprofessional and short tempered. Even in the most stressful situations, our teams are trained to react with grace and given the resources to accommodate. I hope we have an opportunity to deliver the intended experience, starting with our personalized assistance finding the right room type for you. Very Best, Gabe
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21c Lexington did not disappoint. Everything went well. Room was very nice & staff was very helpful and friendly. The restaurant inside the hotel was very nice as well. Give it a try, it won’t disappoint
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Date of stay: April 2022Trip type: Traveled
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Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded 2 weeks ago
Lorrie! I'm delighted we met your expectations! Thank you for taking the time to share your experience with us. I hope we can welcome you back to Lexington soon; be sure to check out our other eight locations should you find yourself in a 21c city!
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I saw bad reviews for winter of 2021 for this place, but decided to risk it because I've always wanted to stay here while visiting Lexington. Our experience during our stay was nothing like what I read. I am thinking they may have just had a rough time late last year, much like many other hotels and businesses in general. Might have needed to replace some employees, hire more, whatever. In any case, seems like they addressed whatever issues they were having. Everyone I had contact with were really pleasant and efficient. No check-in issues, and was even accommodated with late check-out when our schedule changed, with zero issues. The location was great for walking, and we didn't need to uber anywhere. We spent our Friday at dinner, a show at Rupp, and went out afterward, walked back and slept super comfortably in the bed, and got ready the next day in a really nicely updated bathroom with heated floors. Zero complaints there. Before we left, we made a quick RSVP for Lockbox downstairs and walked down with our bags and had an awesome brunch. Super convenient and the food was seriously so good. Made sure to see the museum exhibit (also really cool) before finally leaving. The ONLY negatives were, we found a pair of socks in our room, against the wall, which was weird. But the carpet is dark colored and so were they. The carpet still seemed freshly vacuumed so we figured housekeeping just forgot to grab them before they left at the end of cleaning. And that was probably due to understaffing which, again, is something many hotels are struggling with right now so we werent really that concerned with it. Our sheets had a little hole in them, which, again, we didn't care that much about. Lastly, the noise from rowdy people and loud cars out on the street late at night was pretty loud even from the 10th floor. Those were really my only cons but we were still happy there and would stay there again.…
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Date of stay: March 2022
Value
Location
Service
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Mar 14, 2022
Gina, thank you for taking the time to share your experience. I'm so very glad you chose to stay with us. Thoughtful hiring and careful training support our goal of providing a flawless stay; we want you to feel confident and comfortable in our care. When we fail to meet your expectations and our standards, we remain committed to you and resolve with empathy and efficiency. We believe sincere efforts to recover can have a greater positive impact than if there had been no issue at all. I truly appreciate your understanding and am delighted you will be staying with us again despite the challenges in your guestroom. I've noted your profile and will plan to be here when you arrive to personally thank you for your business; the team is super excited for another opportunity to WOW you with an amazing stay. Very Best, Gabe
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we have been staying here for years. YEARS. it is our go-to Lexington hotel and we visit OFTEN. But the 21C NEVER acknowledges this! NEVER a free upgrade-- never even a "welcome back!" or "thank you for your loyalty"! It is truly baffling. We stayed at the Hyatt when the 21C was full and they treated us one million times better. How does this make business sense?
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Date of stay: March 2022
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Mar 11, 2022
Thanks for sharing your feedback jlix! We love recognizing our repeat guests; I’m so sorry we’ve failed to welcome you back. I’d love to learn more about how your book- third party vs direct- and invite you to join our loyalty program, ALL. Tons of benefits including 10% off the best available rate, rewards points, customized preferences, welcome drinks… you name it! Certainly not required in order to receive our unique brand of authentic hospitality, but it does help us maintain your profile. Very Best, Gabe
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We have stayed at 21c for years, maybe a dozen or so times and I have to say we will never be back after our recent experience this past Sunday. My wife and I drove separate and both arrived to wait 20 minutes for a valet. No big deal. The check in experience for me took 15 minutes because the person working the desk didn’t know how to check the people in front of me out for gift shop items. We get to the room which was the 15th floor suite and it’s filthy. The bathtub had hair in it, all shampoo bottles open already. The mini bar wasn’t stocked and the reason I know that is because the previous guests Chinese food was stuffed in there with open water bottles. The towels hadn’t been changed. Further, since we didn’t have drinks in the fridge we had to go down and purchase from the bar. Just a very bizarre - not customer friendly experience. Certainly, not what we’re used to. The next morning upon leaving it was yet again a 20 minute wait at valet only for the attendant to back traffic up four guests deep in the ally way, putting my wife’s car at the front and losing the keys. We searched for 10 minutes only to find them at the valet stand. $850 bucks for a filthy room and rude staff. Thanks! Also - I’m not a reviews kinda guy, so I kindly wrote this in an email several days back, which was not responded to.…
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Feb 24, 2022
Hi Rick, reached out to you just now via email. Thank you for sharing your experience. We have a number of processes to ensure your room is ready for you upon arrival, including two sets of eyes for inspection. I'm sincerely disappointed we failed to meet our standards and your expectations. I appreciate your understanding regarding the timeliness of the valet and check-in, but 20 minutes for parking assistance is certainly not our goal. We are hyper focused on rebuilding resources to achieve our service standards. As for the delay at check in, I do know we experienced issues with our retail point of sale Saturday, and the workaround was very time consuming. We should've kept you comfortable while you waited and expressed our apologies. I'm very sorry. We are committed to rebuilding your trust in us and understand it will likely take some time. I look forward to the opportunity. Very Best, Gabe
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We wanted to love this place but it was so disappointing. We came for a wedding, and booked this hotel because the bar looked fun and we wanted to support this boutique hotel. We arrived in a great mood -- but our reception was lackluster. The guy behind the desk didn't say anything and when I said we were there for a wedding, he never gave us the gift bag left for us with the schedule and goodies. We missed one event. The bar was closed to us, but open to a reserved party of 8 people (?) in a huge room. The following morning, there was no coffee in the lobby and when we asked for more, we never received. Then, the hostess would not seat us for breakfast, even though there were open tables. She said they were full. When we said we were hotel guests, she shrugged. No apologies. We asked to see the manager. Manager said we need reservations -- for a hotel breakfast! She actually suggested we go back up to our room and order room service. When we asked for recommendations of where else to go, the MANAGER said she didn't know because she didn't live in Lexington. There was a good breakfast place right across the street. The weekend went on like this. This place is run by teenagers who swore a lot and were just too cool for school -- could not be bothered. No apologies. Our room was never cleaned during our stay. The wedding was at the Hilton, which was nearby. Should have stayed there.…
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Date of stay: February 2022
Value
Cleanliness
Service
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Feb 24, 2022
Hi Marg41, thank you for taking the time to share your invaluable feedback. We're thankful for all our guests; I'm terribly sorry we failed to show you our gratitude. Weekend brunch is often busy, but we are empathetic pros at finding alternatives when saying 'yes' isn't the best option. Your experience was certainly not to our standard. All considered, I'm sure I would have reacted with the same level of dissatisfaction as you. However, we are dedicated to isolating these issues and committed to earning back your business and trust. Please let us know if you'd be willing to give us another chance. Very Best, Gabe
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Just don’t. Starting with the hair and crumbs/candy all over the carpet so it clearly wasn’t vacuumed. Not sure why they think people don’t notice these things. Disgusting carpet stains. The fridge is fully stocked with incredibly over priced alcohol, drinks, nuts, and pringles that you will be charged for if you even move them to make room for your own beverages. It works on a sensor. They DO NOT tell you this at check in. Yes there is a small sticker on the front of the fridge but who pays attention to these things? Especially children?? I also have photos of the bathroom floor covered in dirty droplet marks. (Dark grey floors made these stand out white). Thinking they may just be stains, I decided to wipe them with a rag and they came right up. Shower liner looked foul with spotted black on the bottom (likely mold) Overall, blatant negligence on the cleaning staffs part. SO overpriced for what you get. It’s comical. Ice has to be ordered via a phone call to the front desk, and it never showed so we had to go down and remind them and grab it ourselves-Twice during our stay. Only two pros: Valet (although it was 30$ but we were grateful with the bad weather- they even cleaned the snow off for us- they are likely not staffed by 21C) and the beds/sheets were clean. Super close to Rupp Arena. But my friend stayed across the street for half the price in a much bigger, cleaner and cheaper room. Don’t stay here. Look elsewhere! There are several other bad reviews below. Don’t look past them. If you decide to look past all the negative reviews and stay here, let them know you expect clear communication regarding your bill. They will include extra charges and a 100$ housekeeping hold (to be refunded- we will see) but definitely unnecessary considering the place is a complete mess to begin with. Given the years of bad reviews regarding cleanliness, I would evaluate the housekeeping staff and take appropriate measures to ensure rooms are actually cleaned prior to throwing someone in there. Not impressed and I doubt you will be either.…
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Feb 24, 2022
Hi Alyssa, thank you for your invaluable feedback. Clearly we failed to execute to our standards and your expectations. With two sets of eyes on every room, there is no reason it shouldn't be perfect for your arrival. I'm very sorry. I'm doing a deep dive now on the deficiency to isolate any issues and ensure a seamless stay in the future. I'd love to assist you personally the next time you come to town; I'm confident we can deliver the intended experience. Very Best, Gabe
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The hotel is very nice, but when we received our credit card statement, the hotel added on over $100 in "housekeeping charges". When I called the hotel, the personnel stated it was a "puke stain". The room was clean when I got there and clean when we left. Either the room number was wrong or someone entered the room after we left. They would not remove the charge so we had to go through our credit card company. I would not recommend this hotel to anyone!
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Date of stay: December 2021
Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Feb 24, 2022
Thanks for your feedback M3585NNelizabetho! We create incident reports with timestamped photos for each housekeeping fee; we will certainly review our process in detail to ensure it limits opportunities for error with charges.
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The hotel was well appointed. The front desk staff very polite and friendly. The room was extremely comfortable. The bed was so wonderful, although, as some hotels do, they don’t use fitted sheets so by the time we woke up the sheets were half off the mattress (restless sleepers). There’s a Nespresso machine in the room. Plenty of hot water. The downside? Although I suppose we should be grateful for ANY housekeeping service, the only service is they make the bed and empty the trash. We had to call for more coffee pods. And you’d have to call for fresh towels. And I spilled coffee on the nightstand and got look at the stains for 4 days. I only hope they do a deeper clean between guests.
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Date of stay: October 2021Trip type: Traveled
Room Tip: Keep in mind the $30 per night parking fee
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Helpful
Response from Gabe Isaac, General Manager at 21c Museum Hotel Lexington
Responded Feb 24, 2022
Thanks for taking the time to share your feedback! I'm delighted you enjoyed your stay and appreciate your comments regarding housekeeping service. We have been super focused on rebuilding resources to meet your expectations and our standards. Since your stay, I'm excited by what we've been able to achieve and hope we have an opportunity for you to experience us again soon. Very Best, Gabe
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PRICE RANGE
$178 - $527 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
88
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Claim Your Listing Frequently Asked Questions about 21c Museum Hotel Lexington
Which popular attractions are close to 21c Museum Hotel Lexington?
Nearby attractions include Rupp Arena (0.3 miles), University of Kentucky (0.06 miles), and The Kentucky Theater (0.2 miles).
What are some of the property amenities at 21c Museum Hotel Lexington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Lexington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Lexington?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Lexington?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Lexington?
Conveniently located restaurants include Corto Lima, Tony's of Lexington, and Pies & Pints .
Are there opportunities to exercise at 21c Museum Hotel Lexington?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Lexington located near the city center?
Yes, it is 0.2 miles away from the center of Lexington.
Are any cleaning services offered at 21c Museum Hotel Lexington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Lexington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Lexington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.