We are in Lexington as a last stop on a five day group cycling excursion along the Bourbon Trail in Kentucky. The organizers chose this hotel both for its unique character and ease of cycling to and from its location. The property aspires to be a combination of visual art and lodging. What seems lost is a conviction to the basics of lodging blocking and tackling. Service is friendly but spotty. Perhaps a training issue? The bigger issue is housekeeping. Our room has artifacts from previous guests both ( see pictures) suggesting room maintenance is done in “ drive by” mode. The artwork is nice but I’d trade it for a comprehensive vacuum and bathroom scrubbing.
Horrible experience overall. Website says room type assigned at check in. Only had single queen beds in the rooms because the room was TINY for a ridiculous cost. Front desk clerk was snippy. Valet took forever and was the most unprofessional looking valet I have ever seen. First AND last time in one of the 21c hotels.
21c Lexington did not disappoint. Everything went well. Room was very nice & staff was very helpful and friendly. The restaurant inside the hotel was very nice as well. Give it a try, it won’t disappoint
I saw bad reviews for winter of 2021 for this place, but decided to risk it because I've always wanted to stay here while visiting Lexington. Our experience during our stay was nothing like what I read. I am thinking they may have just had a rough time late last year, much like many other hotels and businesses in general. Might have needed to replace some employees, hire more, whatever. In any case, seems like they addressed whatever issues they were having. Everyone I had contact with were really pleasant and efficient. No check-in issues, and was even accommodated with late check-out when our schedule changed, with zero issues. The location was great for walking, and we didn't need to uber anywhere. We spent our Friday at dinner, a show at Rupp, and went out afterward, walked back and slept super comfortably in the bed, and got ready the next day in a really nicely updated bathroom with heated floors. Zero complaints there. Before we left, we made a quick RSVP for Lockbox downstairs and walked down with our bags and had an awesome brunch. Super convenient and the food was seriously so good. Made sure to see the museum exhibit (also really cool) before finally leaving. The ONLY negatives were, we found a pair of socks in our room, against the wall, which was weird. But the carpet is dark colored and so were they. The carpet still seemed freshly vacuumed so we figured housekeeping just forgot to grab them before they left at the end of cleaning. And that was probably due to understaffing which, again, is something many hotels are struggling with right now so we werent really that concerned with it. Our sheets had a little hole in them, which, again, we didn't care that much about. Lastly, the noise from rowdy people and loud cars out on the street late at night was pretty loud even from the 10th floor. Those were really my only cons but we were still happy there and would stay there again.…
we have been staying here for years. YEARS. it is our go-to Lexington hotel and we visit OFTEN. But the 21C NEVER acknowledges this! NEVER a free upgrade-- never even a "welcome back!" or "thank you for your loyalty"! It is truly baffling. We stayed at the Hyatt when the 21C was full and they treated us one million times better. How does this make business sense?
We have stayed at 21c for years, maybe a dozen or so times and I have to say we will never be back after our recent experience this past Sunday. My wife and I drove separate and both arrived to wait 20 minutes for a valet. No big deal. The check in experience for me took 15 minutes because the person working the desk didn’t know how to check the people in front of me out for gift shop items. We get to the room which was the 15th floor suite and it’s filthy. The bathtub had hair in it, all shampoo bottles open already. The mini bar wasn’t stocked and the reason I know that is because the previous guests Chinese food was stuffed in there with open water bottles. The towels hadn’t been changed. Further, since we didn’t have drinks in the fridge we had to go down and purchase from the bar. Just a very bizarre - not customer friendly experience. Certainly, not what we’re used to. The next morning upon leaving it was yet again a 20 minute wait at valet only for the attendant to back traffic up four guests deep in the ally way, putting my wife’s car at the front and losing the keys. We searched for 10 minutes only to find them at the valet stand. $850 bucks for a filthy room and rude staff. Thanks! Also - I’m not a reviews kinda guy, so I kindly wrote this in an email several days back, which was not responded to.…
We wanted to love this place but it was so disappointing. We came for a wedding, and booked this hotel because the bar looked fun and we wanted to support this boutique hotel. We arrived in a great mood -- but our reception was lackluster. The guy behind the desk didn't say anything and when I said we were there for a wedding, he never gave us the gift bag left for us with the schedule and goodies. We missed one event. The bar was closed to us, but open to a reserved party of 8 people (?) in a huge room. The following morning, there was no coffee in the lobby and when we asked for more, we never received. Then, the hostess would not seat us for breakfast, even though there were open tables. She said they were full. When we said we were hotel guests, she shrugged. No apologies. We asked to see the manager. Manager said we need reservations -- for a hotel breakfast! She actually suggested we go back up to our room and order room service. When we asked for recommendations of where else to go, the MANAGER said she didn't know because she didn't live in Lexington. There was a good breakfast place right across the street. The weekend went on like this. This place is run by teenagers who swore a lot and were just too cool for school -- could not be bothered. No apologies. Our room was never cleaned during our stay. The wedding was at the Hilton, which was nearby. Should have stayed there.…
Just don’t. Starting with the hair and crumbs/candy all over the carpet so it clearly wasn’t vacuumed. Not sure why they think people don’t notice these things. Disgusting carpet stains. The fridge is fully stocked with incredibly over priced alcohol, drinks, nuts, and pringles that you will be charged for if you even move them to make room for your own beverages. It works on a sensor. They DO NOT tell you this at check in. Yes there is a small sticker on the front of the fridge but who pays attention to these things? Especially children?? I also have photos of the bathroom floor covered in dirty droplet marks. (Dark grey floors made these stand out white). Thinking they may just be stains, I decided to wipe them with a rag and they came right up. Shower liner looked foul with spotted black on the bottom (likely mold) Overall, blatant negligence on the cleaning staffs part. SO overpriced for what you get. It’s comical. Ice has to be ordered via a phone call to the front desk, and it never showed so we had to go down and remind them and grab it ourselves-Twice during our stay. Only two pros: Valet (although it was 30$ but we were grateful with the bad weather- they even cleaned the snow off for us- they are likely not staffed by 21C) and the beds/sheets were clean. Super close to Rupp Arena. But my friend stayed across the street for half the price in a much bigger, cleaner and cheaper room. Don’t stay here. Look elsewhere! There are several other bad reviews below. Don’t look past them. If you decide to look past all the negative reviews and stay here, let them know you expect clear communication regarding your bill. They will include extra charges and a 100$ housekeeping hold (to be refunded- we will see) but definitely unnecessary considering the place is a complete mess to begin with. Given the years of bad reviews regarding cleanliness, I would evaluate the housekeeping staff and take appropriate measures to ensure rooms are actually cleaned prior to throwing someone in there. Not impressed and I doubt you will be either.…
The hotel is very nice, but when we received our credit card statement, the hotel added on over $100 in "housekeeping charges". When I called the hotel, the personnel stated it was a "puke stain". The room was clean when I got there and clean when we left. Either the room number was wrong or someone entered the room after we left. They would not remove the charge so we had to go through our credit card company. I would not recommend this hotel to anyone!
The hotel was well appointed. The front desk staff very polite and friendly. The room was extremely comfortable. The bed was so wonderful, although, as some hotels do, they don’t use fitted sheets so by the time we woke up the sheets were half off the mattress (restless sleepers). There’s a Nespresso machine in the room. Plenty of hot water. The downside? Although I suppose we should be grateful for ANY housekeeping service, the only service is they make the bed and empty the trash. We had to call for more coffee pods. And you’d have to call for fresh towels. And I spilled coffee on the nightstand and got look at the stains for 4 days. I only hope they do a deeper clean between guests.
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