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Four Points by Sheraton Lexington

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Four Points by Sheraton Lexington
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91 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Aarhus, Denmark
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

Nothing wrong with this hotel, but it's not what I would prefer. The staff are somewhere between arrogant and annoying - the service of this place are honestly not worth a tip or for that matter a compliment. The rooms are quite OK, but not spectacular. The breakfast are downright miserable - go across the street to the waffle place... More 

Helpful?
Thank mst1979
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for noting that we are an affordable option, and that we have a location convenient to the highway. Our service scores tend to run very high as our staff cares about the guests, so I would love to hear more about your experience to take corrective actions vs. reading this online anonomously, please feel free to call. Our... More 

1 review
Reviewed 5 weeks ago via mobile

This is the worst hotel we have ever done business with. Ants in the bathroom, pubic hair on the toilet seat when we checked in, hair all over the shower, and more I could go on about but won't. I went to the front desk to complain but there was a line of other complainers. The desk staff was mean... More 

Helpful?
Thank Tim G
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

We do keep managers on duty if there is ever an issue and you are not comfortable with the front desk-- please ask for one! We will make it right. Thank you More 

Banner Elk, North Carolina, United States
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2016

A less than desirable property. Other than recently renovated lobby the remainder of the place appears to need a good scrubbing, sweeping or a fresh coat of paint depending on the surface involved. Checked into my room to find previous stained linens on my bed. Drinks in the lounge overpriced for the ambience and quality of the hotel. The one... More 

Helpful?
Thank Doug S
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your great staff comments...we have a great team. Our lounge offers some great local best brews and a large bourbon selection ( It is Kentucky after all!) We believe our prices are competitive. Sincerely. More 

Louisville, Kentucky
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2016 via mobile

Front lobby was newly remodeled but room was not. Sink didn't drain and room was dated. No breakfast, not even a continental breakfast even though they have a restaurant on site! Price was good but just Ok and for just one night.

Helpful?
Thank cat_nohat1960
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

We do offer breakfast service, with a full menu. We have a great cook who does made to order omelets! Prices are very reasonable! If there is ever a problem in your room, let us know.we are here to make it right. Sincerely More 

Saint Louis, Missouri
Level Contributor
150 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 14, 2016

We stopped at this Sheraton on a trip from Virginia to St. Louis. We were tired and just wanted a room for the night, so we did not investigate any of the "frills". Check in was pleasant, but we were sent to a room on the first floor, and discovered that it was not accessible-there was a half flight of... More 

Helpful?
Thank Kathie D
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

The rooms were renovated in 2015 with the Four Points decor-- should be what you see in each location. I am so happy the desk upgraded you for experiencing an issue-- our staff cares! Next time you come through-- be sure to hit the lounge-- its pretty darn good! More 

Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 12, 2016

I stayed here on business and had a pleasant experience. While the amenities were below average (no room service, the bar area, elevators and decor were dated and the food was mediocre), the service was excellent. The greeters and bar tenders were quite friendly and helpful. The beds were comfortable and bathrooms were clean, I wouldnt stay here for vacation... More 

Helpful?
Thank Mary D
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

I hope you tried one of our Best Brews! I love Shotgun Wedding by Country Boy... we will be working on a new menu soon...you will have to let us know what you think. Thank you for the lovely comments on the staff-- we care! We do have breakfast door hangers for room service, you can take advantage on your... More 

Chicago, Illinois
Level Contributor
4 reviews
Reviewed October 9, 2016 via mobile

The lobby was very nice but disappointment followed after walking through the dinghy hallways. After spending some time in the room we noticed a damp musky odor that could be construed as mold. Too late to look for something elsewhere. We would not stay here again.

Helpful?
Thank C S
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Always let us know if you experience an issue while in house-- we will fix it! Sincerely, More 

Laurens, South Carolina
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 9, 2016

1. Lexington, KY June 25 2. Pool- An interesting Indoor/outdoor split 3. Workout room Nice room next to the pool (see pic) 4. Price $64.45 5. TV- I nice wall mounted unit (see pic) 6. View- Our room overlooked the parking lot and the Knights Inn next (see pic). 7. Shower- I actually like the wall mounted soap dispensers (see... More 

Helpful?
Thank Mazdaman7Q
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for the nice comments....we intend to be a value for our guests as compared to other hotels. There isnt much of a view...but we offer a great convenient location right off the highway and just minutes to the Kentucky Horse park or downtown. We look forward to seeing you again! More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2016 via mobile

From walking into the lobby for check in, to checkout this location provides a professional business atmosphere. The hosts are all apparently trained as concierge service. This Sheraton should be considered the benchmark. The rooms are side to side sound proof. You may hear activities in a room when walking down the hall, but once inside, you enjoy quiet. The... More 

Helpful?
Thank Ralph H
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your lovely review!! Our staff really cares about the guests! I also drink the coffee in the mornings..I find it to be quite good, and I need a cup to get moving when I walk in. We do offer a nice conference meeting facility-- great for groups! We have about 7000 square feet of space. We look... More 

Erie, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 25, 2016 via mobile

We stayed for three nights at the Lexington Four Points by Sheraton and generally found the hotel property and staff nowhere near the standards we have experienced at other Four Point locations. We were very disappointed and will not return in the future. Property This hotel is fairly old and, once you get past the nicely remodeled lobby, it shows.... More 

Helpful?
Thank John B
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for noting our great staff-- we care about our guests! We do offer a full restaurant menu-- as well as a large bourbon offering- you should try some Knob Creek- its my favorite! I am so sorry for the problems experienced with housekeeping, we will be reviewing these in detail. Sincerely More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the world-famous Bluegrass region of Kentucky, the Four Points by Sheraton Lexington is just minutes away from the city's business district, and the University of Kentucky. ... more   less 

Additional Information about Four Points by Sheraton Lexington

Address: 1938 Stanton Way, Lexington, KY 40511-1351
Location: United States > Kentucky > Lexington
Price Range: $92 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Lexington 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
4 Points By Sheraton Lexington
Four Points By Sheraton Lexington Hotel Lexington
Four Points Lexington
Sheraton Lexington
Lexington Four Points
Lexington Sheraton
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Questions & Answers

Questions? Get answers from Four Points by Sheraton Lexington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay here!”
 of 5 bubbles pacruzn, Aug 19, 2016 | Read review
“Ensure you get there before 6 pm to ensure you get a room of your choice”
 of 5 bubbles Alaskanwhites, Jul 30, 2016 | Read review
“Higher floors will have less foot traffic from above.”
 of 5 bubbles Aseward16, Apr 25, 2016 | Read review
“Don't stay here!”
 of 5 bubbles lrtieman, Apr 25, 2016 | Read review
“no bad floors”
 of 5 bubbles Steffie777, Apr 22, 2016 | Read review
5 of 5
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