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Four Points by Sheraton Lexington

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Four Points by Sheraton Lexington
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389 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Erie, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for three nights at the Lexington Four Points by Sheraton and generally found the hotel property and staff nowhere near the standards we have experienced at other Four Point locations. We were very disappointed and will not return in the future. Property This hotel is fairly old and, once you get past the nicely remodeled lobby, it shows.... More 

Helpful?
Thank John B
Fullerton, Ca, USA
Level Contributor
353 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed 1 week ago

Had some concerns due to a few of the recent negative Tripadvisor reviews. But it was good for us as we did not encounter any of the recently mentioned problems..It is not the newest or fanciest, but we felt it was an above average Four Points in facilities and amenities. The staff were very friendly and accommodating. Convenient location right... More 

Helpful?
Thank JackR46
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your comments, we think we are pretty good too! We are renovated in 2015, we have great meeting and conference facilities, a great lounge and nice rooms. We look forward to seeing you again! More 

Massillon, Ohio
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We are SPG and have been spoiled by a more upscale room than this. There was nothing horribly wrong with the room, just needs a bit of sprucing up. We talked with manager named Steve - great guy! He went out of his way to make our stay better. Extra points for hiring someone like Steve! We will probably stay... More 

Helpful?
Thank damomdf
247north collier blv
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here for the weekend. After reading all the negative reviews we where a little nervous. We are so happy we didn't listen to them. This was a great place to stay. The lobby was very nice , modern , clean . Complementary coffee off the lobby , nice bar , and breakfast buffet . Our... More 

Helpful?
Thank deli247
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your great comments! We strive to be clean, comfortable and friendly..we do not try and be a 4 star hotel or have those price tags either! We look forward to seeing you again in the future! Sincerely More 

Norwalk, Ohio
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I bet this used to be a great hotel. Not so much anymore. Lobby is nice but I don't spend time in the lobby. The rooms arent terrible but the cooling unit is poor. Old fashioned kind that makes the room extremely musty and damp. We had to go get Lysol to try to combat the smell. Our clothes even... More 

Helpful?
Thank Kelly F
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

The humidity in this area has been extreme this year..and that dampness is felt all around the area. Its rained here most every day. If there was a specific experience in your room, please let us know, we can fix it or move you to make you more comfortable while you are in house. We have a great staff who... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed here several times (7-10) over the past 7 or 8 years. The property has never been great, but it's a convenient location to layover when heading home to Atlanta from Michigan and I'm able to use Starwood points. There aren't a plethora of hotel choices in the area and all I've needed is a decent night's sleep. They... More 

Helpful?
Thank 467howardk
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

We take all proactive and reactive measurements in pest control and take this complaint very seriously. Feel free to reach out to myself or my management team for further advisement. More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

This was just suppose to be an overnight stay. We saw a small roach in the bathroom (we were in room 306 I think). I called the front desk and told him about the roach. He asked if I wanted to change rooms and if I wanted him to send someone up to the room. I said yes to both--I... More 

Helpful?
Thank eclairs21
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Please know that we take pest control very seriously and work to proactively to keep pests down and to rid them with a local company. We cannot always stop pests from coming in on boxes, suitcases, pets, etc. but we take immediate action upon seeing or spotting a bug. I am always happy to talk to my customers and can... More 

Oviedo, Florida
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 19, 2016

Unfriendly! My wife and daughter arrived before me and had to switch rooms due to the deadbolt not locking which is fine as things happen. Then the next room had a shower that wasn't draining. Got that fixed then the toilet wouldn't flush so they brought us a plunger and instead of checking to see if plunging would fix the... More 

Helpful?
Thank pacruzn
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Our staff is known for its friendly service, so please know this will be reviewed with them in our meeting. Always reach out to management if you are not getting the treatment you deserve while you are on property so we can make it right for you during your stay, and so we can identify who isn't upholding our service... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed August 12, 2016 via mobile

Had a stay over in Lexington ky found this hotel it was close to I-75 The clerk Les was great he went above and beyond the bar was ok the room was there was no free breakfast but there was a McDonald's next door . thanks

Helpful?
Thank Kentfun
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your lovely compliments on Les- hes been here a long time! Our breakfast is quite delicious in the restaurant, we offer a wide variety of items on our restaurant and we have pleasant servers to wait on you. Might I add we have some excellent bourbon choices in the lounge? and we feature local Country Boy brew... More 

Newburgh, Indiana
Level Contributor
74 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 2, 2016 via mobile

This hotel was a Priceline booking for only 55 so I didn't have a lot of high expectations. The hotel smelled musty and smelled like cigarettes in the hallway. The room had some redeeming qualities like a nice large flat screen tv and the wireless was free and easy to connect to. The mattress was well worn in terms of... More 

Helpful?
Thank travelmomof5
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for pointing out our recent renovations..our rooms have all new carpeting, drapes, furniture, wall coverings, artwork, bath surrounds and counter space. Please come back as we are always improving the hotel and making it better for our guests! Sincerely, Dawn H. General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the world-famous Bluegrass region of Kentucky, the Four Points by Sheraton Lexington is just minutes away from the city's business district, and the University of Kentucky. ... more   less 

Additional Information about Four Points by Sheraton Lexington

Address: 1938 Stanton Way, Lexington, KY 40511-1351
Location: United States > Kentucky > Lexington
Price Range: $108 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Lexington 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
4 Points By Sheraton Lexington
Four Points By Sheraton Lexington Hotel Lexington
Four Points Lexington
Sheraton Lexington
Lexington Four Points
Lexington Sheraton
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