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Four Points by Sheraton Lexington

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Four Points by Sheraton Lexington
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95 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Oklahoma City
Reviewed 4 days ago NEWvia mobile

I have reviewed this hotel several times over the last few years. I continue to stay here due to my loyalty to SPG but this will probably be the last time. While the common areas have been upgraded, the guts of the hotel are still very weak. The bathroom is not clean, the room shows a lot of wear and...

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Helpful?
Thank John C
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your feedback regarding our property. I regret to hear you were not satisfied with your stay as we strive to offer the highest level of service to all of our guests and we sincerely regret we fell short in this instance. I would really like to discuss your stay with you further, if you will...

Reviewed 2 weeks ago via mobile

This hotel is very nice. It's definitely more luxurious than your basic midrange hotel. It has a great restaurant in the lobby area. Beds are comfy. Restaurant staff was helpful and extremely knowledgeable of the area.

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Helpful?
Thank Linsey H
Orillia, Canada
Reviewed 4 weeks ago

Stayed here on our way to Florida and pre-booked the room. Check in was good; friendly staff. Room was on 3rd floor and was clean upon arrival and tastefully decorated. The hallway carpets needs replacing and other TLC around the property would be nice. Very convenient to Cracker Barrel next door; gas station almost next door and I 75. No...

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Helpful?
Thank RichChar05
Hendersonville, North Carolina
Reviewed December 10, 2016 via mobile

We arrived late waited 20 mins to get checked in and we got to the room went to bed and the next morning I got up and went to bathroom and the toilet paper ran out and there was blood on the sheets"not from us"lol it was nasty..

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Helpful?
Thank rpruitt4
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

I regret to hear about your experience with our hotel as we strive to offer the highest level of service to all of our guests and we sincerely regret we fell short in this instance. Should you return to the area please let me know! Thanks! Candi Gaines Interim GM

Aarhus, Denmark
Reviewed November 4, 2016 via mobile

Nothing wrong with this hotel, but it's not what I would prefer. The staff are somewhere between arrogant and annoying - the service of this place are honestly not worth a tip or for that matter a compliment. The rooms are quite OK, but not spectacular. The breakfast are downright miserable - go across the street to the waffle place...

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Helpful?
Thank mst1979
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for noting that we are an affordable option, and that we have a location convenient to the highway. Our service scores tend to run very high as our staff cares about the guests, so I would love to hear more about your experience to take corrective actions vs. reading this online anonomously, please feel free to call. Our...

Reviewed October 29, 2016 via mobile

This is the worst hotel we have ever done business with. Ants in the bathroom, pubic hair on the toilet seat when we checked in, hair all over the shower, and more I could go on about but won't. I went to the front desk to complain but there was a line of other complainers. The desk staff was mean...

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Helpful?
Thank Tim G
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

We do keep managers on duty if there is ever an issue and you are not comfortable with the front desk-- please ask for one! We will make it right. Thank you

Banner Elk, North Carolina, United States
Reviewed October 25, 2016

A less than desirable property. Other than recently renovated lobby the remainder of the place appears to need a good scrubbing, sweeping or a fresh coat of paint depending on the surface involved. Checked into my room to find previous stained linens on my bed. Drinks in the lounge overpriced for the ambience and quality of the hotel. The one...

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Helpful?
Thank Doug S
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your great staff comments...we have a great team. Our lounge offers some great local best brews and a large bourbon selection ( It is Kentucky after all!) We believe our prices are competitive. Sincerely.

Louisville, Kentucky
Reviewed October 21, 2016 via mobile

Front lobby was newly remodeled but room was not. Sink didn't drain and room was dated. No breakfast, not even a continental breakfast even though they have a restaurant on site! Price was good but just Ok and for just one night.

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Helpful?
Thank cat_nohat1960
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

We do offer breakfast service, with a full menu. We have a great cook who does made to order omelets! Prices are very reasonable! If there is ever a problem in your room, let us know.we are here to make it right. Sincerely

Saint Louis, Missouri
Reviewed October 14, 2016

We stopped at this Sheraton on a trip from Virginia to St. Louis. We were tired and just wanted a room for the night, so we did not investigate any of the "frills". Check in was pleasant, but we were sent to a room on the first floor, and discovered that it was not accessible-there was a half flight of...

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Helpful?
Thank Kathie D
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

The rooms were renovated in 2015 with the Four Points decor-- should be what you see in each location. I am so happy the desk upgraded you for experiencing an issue-- our staff cares! Next time you come through-- be sure to hit the lounge-- its pretty darn good!

Reviewed October 12, 2016

I stayed here on business and had a pleasant experience. While the amenities were below average (no room service, the bar area, elevators and decor were dated and the food was mediocre), the service was excellent. The greeters and bar tenders were quite friendly and helpful. The beds were comfortable and bathrooms were clean, I wouldnt stay here for vacation...

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Helpful?
Thank Mary D
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

I hope you tried one of our Best Brews! I love Shotgun Wedding by Country Boy... we will be working on a new menu soon...you will have to let us know what you think. Thank you for the lovely comments on the staff-- we care! We do have breakfast door hangers for room service, you can take advantage on your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the world-famous Bluegrass region of Kentucky, the Four Points by Sheraton Lexington is just minutes away from the city's business district, and the University of Kentucky. ... more   less 

Additional Information about Four Points by Sheraton Lexington

Address: 1938 Stanton Way, Lexington, KY 40511-1351
Location: United States > Kentucky > Lexington
Price Range: $80 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Lexington 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Four Points By Sheraton Lexington Hotel Lexington
4 Points By Sheraton Lexington
Four Points Lexington
Sheraton Lexington
Lexington Four Points
Lexington Sheraton
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Questions & Answers

Questions? Get answers from Four Points by Sheraton Lexington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay here!”
 of 5 bubbles pacruzn, Aug 19, 2016 | Read review
“Ensure you get there before 6 pm to ensure you get a room of your choice”
 of 5 bubbles Alaskanwhites, Jul 30, 2016 | Read review
“Higher floors will have less foot traffic from above.”
 of 5 bubbles Aseward16, Apr 25, 2016 | Read review
“Don't stay here!”
 of 5 bubbles lrtieman, Apr 25, 2016 | Read review
“no bad floors”
 of 5 bubbles Steffie777, Apr 22, 2016 | Read review
5 of 5
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