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Cheaper
Average
Higher
About
3.5
#37 of 85 hotels in Lexington
Location
4.2
Cleanliness
4.0
Service
4.0
Value
3.6
Originally built as a small two-story building in 1949, the Campbell House is Lexington's most recognized and cherished hotel. Our recent multi-million dollar renovation has transformed this local jewel into one of the finest hotels in the Kentucky. Featuring 250 guest rooms and suites and over 15,000 square feet of flexible function space that can accommodate everything from board meetings to conventions, the Campbell House is the perfect location for groups, meetings and social events. We are centrally located near various tourist attractions such as: The University of Kentucky, Keeneland Race Track, Rupp Arena & Commonwealth Stadium - Home of the Kentucky Wildcats, Tattersalls, Redmile, The Lexington Convention Center and Calumet Farm. Whether you are seeking a personalized experience for you next business trip, and inspirational setting for your next meeting, an unforgettable wedding, the perfect backdrop for a romantic getaway, or an unforgettable vacation, your adventure into a world of beauty, luxury and tranquility awaits you at the Campbell House!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The Campbell House Lexington, Curio Collection by Hilton
1,300 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Campbell House Lexington, Curio Collection by Hilton garners mixed feedback, with guests appreciating the hotel's unique character and charming spaces but criticizing the service and value. Reports indicate that the service can be disorganized and staff training may fall short.
While some travelers find the amenities satisfactory, especially the breakfast and conference spaces, others are disappointed with the outdated rooms and maintenance issues. Cleanliness varies, as some guests commend the housekeeping while others encounter neglected rooms.
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Nice location and atmosphere. Friendly and helpful front desk staff. Rooms are clean but aged - peeling paint, cracks, etc. After a very poor service provided by an unfriendly server, I decided to give up breakfast included with my reservation (HH Diamond) and ate off property during my stay. I would not stay at this property again and would not recommend it to a family member and/or friend.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: February 2020
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Cleanliness
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Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marty R, General Manager at The Campbell House Lexington, Curio Collection by Hilton
Responded Feb 21, 2020
Thanks for your comments! Please accept my apology for the problems you encountered. We will certainly use your feedback to improve our Operation. All of our Rooms are currently undergoing Renovations. This will be complete later this Spring. Please try us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival, the beauty of the outside of the building had inviting touches such as an outdoor gathering area, a beautiful lobby, and a spacious lounge. Then we saw the carpets and the rooms. While clean (sort of) there was a lot of wear in the rooms. If they could put some money towards the property I believe it would warrant the price. The hotel has been added on to over the years so it's maze-like. The staff was friendly and accomodating. I have basic expectations when it comes to housekeeping during this pandemic so I know they were doing the best they could. Sadly, I would not recommend this a multiple-night stay. There are too many competitive hotels nearby that are clean and consistent.
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Date of stay: September 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This hotel is ideal for an event or where you do not plan to spend a lot of time in your hotel room.
The Pros: The event and main spaces are beautiful and well maintained. The gym is fabulous as well, but could use sets of light weight for those doing toning work outs. The location is great and about a 15 minutes drive to everything.
The Cons: The rooms are incredibly small and the bathrooms are tiny. Our room had chipped tile in the bathroom, water damage on the ceiling, screws coming out of the door handle, and the toilet rocked when you sat on it. As a petite person, this was pretty unsettling. The staff is not the best and getting to our room was challenging. There is also very little noise cancellation between rooms.
Overall, would only recommend staying here for one night or if you are attending an event on the property. Otherwise, you'd likely have a nicer experience somewhere else.
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Date of stay: May 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience at the Campbell House Lexington was very disappointing. When we arrived in our room we found that there was only 1 set of towels, and 1 roll of toilet paper, the bathroom was large but had an ugly wire-rack for the only counter-space in the room. There were exposed light bulbs in the bathroom that were obviously missing a cover. The floor in the room and bathroom was not properly cleaned, and small items from the previous occupants were still on the floor.
After booking this hotel a few months prior, we had checked the floor plan of the hotel and saw that there was a pool. Our children were very excited to swim In a nice pool in a fancy hotel. When we went looking for the pool, we couldn’t find it even though it was still marked on the hotel floor plan. When we asked the front desk, they informed us that the pool was removed 2+ years ago. We asked to speak to a manager to voice our frustration that there was false advertising about a pool, and were informed that they would be available to speak to the next morning.
The next morning, when we spoke to the front desk, they informed us that management was not available to speak to, but they would speak to management on our behalf once they arrived and would “see what they could do”. While there was nothing directly on the hotel website regarding a pool, since it was on the floor plan, we assumed it was just a mistake on the website. After our
Our overall experience with the Campbell House Lexington was one of the worst experiences we have ever had at a Hilton brand hotel, and we would recommend any other hotel in the area over this one. For $175+/night one would expect a great experience, the staff, cleanliness, and overall modernity of the hotel fell far below expectations.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip:Check that the room is clean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Curio hotels are unique. Each one is different, so you’re surprised each time by the specific layout. They’re beautiful! This one was no exception.
What we liked: 1. Great , friendly, and helpful staff! 2. Beautiful facility! Charming character! 3. Clean and comfortable rooms! 4. Exceptional breakfast! 5. Great price!
What we didn’t like: 1. The bathroom was a little small. The towels were on a shelf in the shower, so we moved them to the closet area. There wasn’t much space to put cosmetic bags, but it really wasn’t that big an issue. 2. The room appeared to have had a sofa at one time (and it certainly had the room for it) but there was just one chair.
These were minor issues, and we wouldn’t hesitate to stay here again if we’re ever in the area!
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Date of stay: March 2020
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMCampbellhouse, General Manager at The Campbell House Lexington, Curio Collection by Hilton
Responded Mar 23, 2020
Mike S Thanks for staying with us, we are glad that you enjoyed your stay with us. We do have a great staff and a really beautiful hotel. We are still working out a few kinks to make it even better. We hope to see you again soon. Rich Johnston General Manager
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When I arrived I used the digital check in and the digital key was not working and the front desk staff did not offer to bring me physical keys I had to carry all of my luggage back through the hotel with me to retrieve a key. The commode was loose from the floor and there was some kind of sand or dirt in the carpet in front of the mini fridge. The bathroom door had some strange long hairs attached to it and the bathtub had some what appeared to be pubic hairs on the side edge, very nasty and disgusting. The sofa had something smeared on it so I had to clean it with sanitize wipes before I could use it. This was definitely not what I expected and may never stay at a Curio Collection hotel again. Also the room was booked for three guests and there were only two sets of towels and wash cloths once again I had to trek to the front desk in order to retrieve another set. I normally would have eaten dinner in the hotel's restaurant but I had so many misfortunes I chose to have my dinner from the Cheese Cake Factory instead.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I made a reservation to stay here for our wedding anniversary. After many weeks at home we were looking forward to a weekend away. After driving over 3 hours we arrived at 8:30pm to be told that they did not have a room for us due to a fire, water damage & housekeeping staff quitting. They told us all other Hilton brand hotels were booked for the weekend. We were asked if we were Marriott members because we could stay at the Marriott downtown. We asked if Hilton would be covering our stay at the Marriott which was more expensive, we were not able to use points & would have to pay for parking. We were told a manager would contact us, which still has not happened. With both my husband and I being diamond Hilton Honors members we expected more from a Hilton brand hotel to make up for this situation somehow. I would not recommend this hotel based on the lackluster service and clearly not being able to appropriately run a business.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rich Johnston, General Manager at The Campbell House Lexington, Curio Collection by Hilton
Responded Aug 17, 2020
stacymX2700SK I want to apologize for our failure to have for you what you so deserved. Anniversaries are to be a special time and making special memories. We obviously failed you in this case. There are times that things happen that are out of our control and we can’t fulfill our commitment. Even with that said his should never happen to one of our Diamond Members. We really do have a great hotel with lots to offer. I will contact you and I hope that can correct what was a terrible experience for you. Rich Johnston General Manager
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Our stay started fine checking the in after a day at Keeneland that was as all good but the rain shower. We were given the Secretariat Suite in the front facing Mason Headley. The rooms were large but the restroom was tiny. There were no plugs or charging on the left side of the bed. The restroom door was disintegrating and wood work rotted. The glass shelf in the restroom was chipped and sharp. The breakfast was $18 per person with a credit of $15 per person as Diamond members noting breakfast was included with my stay on the AP. The AP also allowed for the upgrade of the suite for an additional $45 day but we were charged the full rate until I complained and was credited the difference by an astute clerk. The room was noisy with the fire station down the street going off all hours. We tried to get desert in the bar the first two nights but all of our choices were out, so we brought custard into the fireplace area from down the street the third night and a staff member brought and set a placard next to us noting no outside food or drink were allowed. The bed we slept in for three nights at a Curio Hilton property was the worst hotel bed I have ever slept on. I filled out the emailed Hilton service survey with some of my misgivings and Gary the manager wrote his apologies. The morning desk person seemed the only person there that cared about service as she should be commended. This place looks like upkeep is a continuous problem that needs in-depth attention to detail for the prices charged. We were not very happy with our stay and could not recommend this property.
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip:Go to the downtown Hilton or Marriott.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary W Byrd, General Manager at The Campbell House Lexington, Curio Collection by Hilton
Responded May 1, 2023
I wanted to take a moment to reach out to you and thank you for staying at The Historic Campbell House Lexington Curio Collection by Hilton. We strive to provide engaging and caring service to all of our guests. I’m sorry to hear that you did not have an exceptional stay. As a historic hotel we do have smaller but well-appointed bathrooms, we are working on solutions for additional storage spots. It is part of our unique property that will be celebrating 72 years next year. We will take your comments into consideration in order to enhance our guest experiences in the future.
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While the restaurant and conference area of this hotel are beautiful and newly renovated, the rest of the hotel is dated. Our room had been updated with nicer furniture but it was obvious that paint was carelessly put on the walls to cover damage and wear and it looked awful. A hotel with the history and charm of this one would be expected to go the extra mile and do it right. The room was also very small as was the bathroom. For the cost of this hotel it should have been a much nicer experience than it was. We also paid extra to have breakfast included in our stay. This was such a waste! DO NOT WASTE YOUR MONEY! There is no hot breakfast. Instead there is a small section beside the bar where you can choose from pastries or have a premade, packaged sandwich heated up. It was not good. And we had $30 credit so bottled waters and chips served as snacks for later. You would be much better off to use that $30 and go to First Watch down the street for a much better breakfast experience!!! Overall, this hotel was way overpriced for what it is. I will say that if we were having an event where our guests were not staying over, I would absolutely consider the conference space because that part is beautiful. But there are many nicer hotels at a lower price point in the area that I would recommend over this one for an overnight stay.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I decided to head to Kentucky for a long weekend spent on the Bourbon Trail. The delightful Campbell House was our last stay and it was absolutely a perfect way to end our trip. Our room was extremely spacious (over 400 sf), we were given a $30 food/drink credit - which we used in their very comfortable dining/bar area. The fitness center was spacious, super clean, and the selection was varied. The staff were friendly and accomodating. There was nothing we didn't like about this place...except leaving after only one night!
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Date of stay: February 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear PEF_13,
Thanks for your question. We have "Breakfast Packages" available when you book direct with us.
Refrigerators are available by request at the time of booking or during your stay (based on availability).
There are more places to choose from in the Lexington area.
PRICE RANGE
$124 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza lexington, crowne plaza campbell hotel
FORMERLY KNOWN AS
Crowne Plaza Hotel
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to The Campbell House Lexington, Curio Collection by Hilton?
Many travelers enjoy visiting Mary Todd Lincoln House (1.7 miles), Ashland: The Henry Clay Estate (2.5 miles), and Waveland State Historic Site (4.4 miles).
