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Hilton Garden Inn Louisville East

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Hilton Garden Inn Louisville East
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417 Reviews from our TripAdvisor Community

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Cincinnati, Ohio
Reviewed 5 days ago NEW

We were in town for my daughter's volleyball tourney so it was a stay and play. This always upsets me because I don't want to be told where I have to stay. I was happy that it was a Hilton Garden Inn because of previous stays and this did not disappoint. Can always count a great stay in a HGI...

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Thank volleyballparent2017
Suburban Chicago
HOTEL’S FAVORITE REVIEW
Reviewed September 21, 2016

We loved this hotel and everyone working there! Wendy at the front desk was so friendly and helpful, even to the point of helping us to select a restaurant for dinner and writing out driving directions. Houseman Willie took us upstairs to preview our room; we found he had a great personality. And Tamiki, the breakfast server, made our morning...

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1Thank FrequentTraveler1
About Hotel's Favorite Review
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you so much for your kind review here on TripAdvisor. We are so happy that you enjoyed your stay with us! Our staff works very hard to provide great service for every guest. Wendy, Willie, and Tamaki were all very excited to read your compliments. We look forward to welcoming you back during your next visit!

Asheville, North Carolina
Reviewed 1 week ago

The staff was very friendly and knowledgeably. The bed's mattress was very nice. I think it was memory foam. Everything was clean and our room was spacious. We didn't use the pool,but saw some families using it and enjoying themselves. We go to Louisville to visit our daughters about 4x a year. This will be our go to hotel.

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Thank jariatti
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear jariatti- Thank you for your great comments about the hotel and staff! We appreciate you taking the time to share your experience and can't wait to have you back again. Thanks again!

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

After my many stays at Hilton properties around the world and as a Hilton rewards member I expected much more from my stay! The customer service at the check in desk started out okay however my visit went downhill from there. Upon my arrival to the room I had to return to the front desk because the key card was...

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1Thank KEEKSKT
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Deer Keekskt- I am so sorry for the troubles you experienced during your stay! We always strive to give all our guests a great stay and we definitely dropped the ball while you were with us. We would only switch a roomtype without a guests' permission in case of a maintenance emergency or similar and definitely should have told you--I...

Greenwood, Indiana
Reviewed 1 week ago

Very nice room, clean, n nice area with lots of restaurants, pool area needed updated, but very nice staff, not too far from interstate, wish a breakfast was included, price was a little high but worth the clean room

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Thank dianasF9365UH
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear dianasF9365UH- Thank you so much for your kind review. We are so pleased you enjoyed your stay with us! We wish breakfast could be included as well! Unfortunately the Garden Inn is a brand that Hilton requires to have a paid breakfast. I'm glad the staff was nice and you'll be glad to hear we are doing work in...

Atlanta, Georgia
Reviewed 3 weeks ago

This facility needs renovations! Double beds are very worn out and uncomfortable! Pool and hot tub area are in need of repair and maintenance. Rooms are very dated. Not your typical Hilton Garden Inn facility.

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Thank jsbV4083EG
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear jsbV4083EG: I am so sorry that your stay with us was not a good one and that you were not able to have a good night's sleep! We have recently replaced all king mattresses in the hotel and are planning on replacing the doubles later this year. We have recently had some issues with the air unit in our...

Waynesville, North Carolina
Reviewed 3 weeks ago

Only allow 3 wireless connections per room. Not good with 4 people in room. Eachieve person had a cell phone. 2 people had laptops. Not good on a business trip. Room were clean. Gas logs nice in lobby to sit by with friends at night. Great cookies at check-in.

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Thank 385rhondar
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 385rhondar- Thank you for staying with us and we're glad you enjoyed the hotel. I am so sorry that there weren't enough wireless access connections for your devices. I have shared your comments with my corporate Hilton IT team. It would be great to expand the number of connections per room! Next time you are with us check with...

Charleston, West Virginia
Reviewed 3 weeks ago

Intown for one overnight stay for business. Very simple check in and check out. Breakfast is not complementary. Great workout room and nice pool indoor heated and hot tub. Room price is a pretty high for a midweek stay in the middle of February 2017.

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1Thank 971nathanj
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 971nathanj- Thank you for the great review! We appreciate your business and thank you for taking the time to share your comments. We hope to see you again!

Louisville, Kentucky
Reviewed 3 weeks ago

Great stay would stay at this location again if I had family come in town again. Very friendly staff clean and evwrybody was so helpful. Wish we could have stayed longer to swim and enjoy the city and the sites

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Thank omikad
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear omikad- Thank you for staying with us! We are so glad you enjoyed your stay!

Minneapolis, United States
Reviewed 4 weeks ago

Staying in nearly 100 a hotels a year I can tell you this one did not meet my expectations. Many things were not functional, the gym was incredibly small and outdated with non functioning equipment. The mattresses were lumpy but the restaurant was excellent and had fresh food.

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1Thank 13chadr
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 13chadr: Thank you for taking the time to share your experience and I'm so sorry we failed to meet your expectations. Late last year we replaced every King mattress in the hotel and are working on our rooms with two beds next! We are also scheduled for a room renovation at the end of the year. I've asked my...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Louisville East

Address: 1530 Alliant Ave, Jeffersontown, KY 40299-6370
Location: United States > Kentucky > Jeffersontown
Price Range: $107 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville East 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville East Hotel Jeffersontown
Hilton Louisville
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Louisville East staff and other travelers.
1 question
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Questions? Get answers from Hilton Garden Inn Louisville East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I booked an evolution room and the bed was super comfy.”
 of 5 bubbles limila, Dec 8, 2016 | Read review
“Ask for room away from noisy ice machines.”
 of 5 bubbles SharpShoey, Oct 12, 2016 | Read review
“All are excellent.”
 of 5 bubbles alvis-f, Sep 4, 2016 | Read review
“We stayed on the ground floor and had a small laundry facility right down the hall!”
 of 5 bubbles erinb138, Jul 27, 2016 | Read review
“They told us the rooms looking out over the parking lot were the quiet side. Our room was very quiet and peaceful.”
 of 5 bubbles daneM5419KM, Jul 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question