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Baymont Inn & Suites Franklin

Certificate of Excellence
2.5 of 5
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162 Anand Drive, Off Interstate 65 Exit 2, Franklin, KY 42134 (Formerly BEST WESTERN Franklin Inn)
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1 room 1 adult
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Baymont Inn & Suites Franklin
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198 Reviews from our TripAdvisor Community

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Barcelona, Spain
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 3, 2016

Trying to check in was a nightmare having to deal with three different family members. The first one turned me over to his mother who had no idea what she was doing and called another family member who arrived by truck and straitened things out. The first one wouldn't accept the coupon in Kentucky hotel booklet. Breakfast was poor quality.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank barusky
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for your feedback and for staying with us. I do apologize for the glitches you experienced while at your hotel. Thank you for letting us know that there's an issue with our front desk agents!!!, we'll get that taken care of ASAP. We hope to see you again soon. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed January 2, 2016

Rima and Lindy were treated us as a king. Stayed there after Christmas, wasn't really busy. I felt really warm, friendly and super clean. Will definitely recommend to everyone who needs to stay near Franklin, or Nashville

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank tsengelmaa n
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

thank you for your review! I am glad you enjoyed your stay. we look forward to see you again and have a nice day. More 

Vestal, New York
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed December 31, 2015 via mobile

This hotel was fine for the overnight we needed while traveling - clean and affordable and it got us away from the Nashville traffic the next morning. My only complaint was that the free breakfast ended at 9:00 a.m. Since we arrived at 3:00 a.m. after travelling all day, we missed breakfast by 20 minutes. I felt the least they... More 

Helpful?
Thank Debbie S
ripb, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for staying with us. I'm sorry that we did not exceed your expectations during your stay. We strive to make all of our guests stay enjoyable. Please contact me at (270) 598-0070, so we can discuss this matter further. More 

Franklin, Kentucky
1 review
1 of 5 stars Reviewed December 15, 2015

We booked this room online and when we arrived we were given a room with one small bed, we asked to change to a room with a king size bed or two double beds. We were informed that would be an upgrade at an additional charge which would be understandable if the hotel was booked but this was a Tuesday... More 

Helpful?
Thank Shirley E
vishalnathu1, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for staying with us. I'm sorry that we did not exceed your expectations during your stay. We strive to make all of our guests stay enjoyable. Please contact me at (270) 598-0070, so we can discuss this matter further. More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed December 4, 2015

Very good location, excellent front deal staff, very clean rooms, comfortable beds and pillows.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank M6934HRstephaniek
vishalnathu1, Manager at Baymont Inn & Suites Franklin, responded to this review

Thank you for your review of our property. We really appreciate the positive comments and the kind words. Our staff work very hard to make sure our guests are comfortable and satisfied with their stay. We look forward to your next visit to the area. More 

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