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IHG Army Hotels Newgarden Inn

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IHG Army Hotels Newgarden Inn
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35 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Las Vegas, Nevada
Reviewed September 22, 2016

When I arrived at the New Garden at Fort Knox, I was not greeted in a friendly respectful manner…..the person who checked me in seemed extremely frustrated about something and barely acknowledged my existence…and no, I was not greeted as a spire elite member nor was I addressed as Dr. Makowski. Two weeks prior to my arrival I called to...

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Helpful?
Thank mrtenzero
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you for this valuable feedback and the opportunity to learn from your experience, so as, to not let you or future guests down again. It saddens me to hear that your stay was less than acceptable and that we did not get the chance to correct this for you before leaving our hotel. I can tell you that our...

Indianapolis, Indiana
Reviewed September 19, 2016

I stayed here for business on my 1st trip to Fort Knox. I didn't know what to expect since I had never stayed at a Holiday Inn or a military base but this place was great. Fridge and microwave in each room and free breakfast. The only thing I didn't like was the sink is outside of the bathroom which...

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Helpful?
Thank DGill016
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear DGill016, Thank you so much for taking the time to review our hotel. We take pride in serving those who serve and we very much enjoy hearing that IHG Army Hotels & Holiday Inn Express Ft. Knox was a great place to stay! Sorry for the inconvenience while trying to locate our ACP however the Chaffee (main) Gate is...

Springfield, Virginia
Reviewed August 25, 2016

If you are used to Bachelor Officer Quarters, this will sort of look familiar but it is definitely an improvement. The staff is friendly and helpful. Breakfast is great, coffee is available all day to keep you awake in the meetings. The workout room is very small so if that's an issue, jump on the shuttle and head to the...

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Helpful?
Thank Robin B
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you very much for taking the time to write a review of our hotel. We love to receive any feedback concerning our facilities and service in order to improve for our guest. I was so excited to hear you enjoyed the Great Start express breakfast, the 24 hour coffee and the shuttle service anywhere on post. We hope to...

Reviewed July 25, 2016 via mobile

After a bad experience at Days Inn in Elizabethtown, (smoke stanched room), I thought I had secured a room on base by calling Fort Knox Inn. Upon arrival I didn't even pull into the lot because I immediately realized my mistake at the sight in and around the office (an old car out front and an older woman in scantily...

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Helpful?
1Thank Robert B
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you RobertB for taking the time to share your experience on your recent stay at Holiday Inn Express & IHG Army Hotels, Ft. Knox - Wickam Inn. It appears as if we met your expectations, and your overall experience was a good one. We take pride in our customer service and cleanliness but most importantly we are proud to...

Bozeman, Montana
Reviewed July 13, 2016 via mobile

Well it's Knox, and it's the IHG. So it is what it is. If you want to hear the people next door fighting at 0200, or on the other side of your room having personal intimate relations very loudly at 0100 then this is the place for you. The breakfast was good and the Wednesday evening social was good as...

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Helpful?
Thank joseph h
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear Joseph h, Thank you for your comments. I am so sorry to hear of the disturbances during your stay here. We are available 24 hours a day for your convenience and please never hesitate to contact us if you need assistance with anything. I am very glad to hear that you enjoyed the complimentary Hot Start Breakfast and our...

Virginia Beach, Virginia
Reviewed July 12, 2016

I complained about the dead roaches on three different occasions during my 2 weeks of government enforced residence at this hotel! I was in RM 154 and it is a handicapped room so the bugs were apparently coming up through the floor. On my last day there was a dead roach on the bathroom floor and a live spider in...

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Helpful?
Thank FredFStone
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you FredFStone for taking the time to share your experience of your stay at Holiday Inn Express & IHG Army Hotels Ft. Knox - Newgarden. Thank you for this valuable feedback and the opportunity to learn from your experience, so as, to not let you or future guests down again. Please know we have corrected this issues. We are...

Fayetteville, North Carolina, United States
Reviewed July 8, 2016

Our room was in the Wickam Inn, apparently they have several buildings and some of them you don't want to get. This one was really nice. Our room had 2 full/small queen beds. Small kitchenette area with dorm fridge and microwave with coffee pot. Room was clean and comfortable. Wifi code gave us some trouble but you just have to...

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Helpful?
Thank shellydehart
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear Shellydehart, Thank you so much for your kind words and taking the time to comment on your stay with IHG Army Hotels and Holiday Inn Express Wickam Inn Ft. Knox, KY. We take pride in serving those who serve and we very much enjoy hearing that your room was clean and comfortable. It does sadden me to know you...

Reviewed May 30, 2016 via mobile

I checked in on Wednesday the approximately 1045 am on 25th May 16. There were two young ladies at the front desk one looked miserable and the other one was super helpful (Sonia). The minute I walked in Sonia was busy with paper work while the other girl wasn't they said good morning but sonia dropped what she was doing...

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Helpful?
Thank PJS T
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear Constant Traveler, Thank you so much for your kind words and taking the time to let us know how we are doing. I'm so glad to hear that Sonia was so helpful at check in. However, it seems that we have failed you in a couple different ways. Please know that we are addressing these issues in hopes to...

Atlanta, Georgia
Reviewed May 20, 2016

This hotel is very convenient to everything on Fort Knox. The staff was very friendly and went above and beyond to ensure you were happy. I was pleased with the room. It had a large king bed and recliner . This room would not be big enough to accommodate more than 2 people. I wouldn't recommend it for a family....

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Helpful?
Thank ArmyLT
Tuscaloosa, Alabama
Reviewed April 19, 2016

This hotel was ok. It's was the best hotel in the area. It was clean and updated. Everything I expected from a IHG hotel. Terrance and Stella was professional, courtesy and experience. Very knowledgeable of they job and was helpful through out my stay. The WiFi didn't pickup in my room but My overall experience was Ok.

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Helpful?
Thank MRSIGMAMAN
Susan D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear MRSIGMAMAN, We are happy to hear that IHG Army Hotels & Holiday Inn Express on Ft. Knox met your expectations! We pride ourselves in customer service and are so happy to serve those who serve for us. We are sorry the Wifi was not accessible to you during your stay. Please know that our staff is available 24 hours...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Business Center with Internet Access

Additional Information about IHG Army Hotels Newgarden Inn

Address: 406 N Knox St, Fort Knox, KY 40121-7025 (Formerly Newgarden Inn)
Location: United States > Kentucky > Fort Knox
Number of rooms: 609
Also Known As:
Newgarden Hotel Fort Knox
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Questions & Answers

Here's what travelers have asked, with answers from IHG Army Hotels Newgarden Inn staff and other travelers.
2 questions
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Questions? Get answers from IHG Army Hotels Newgarden Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher is always better”
 of 5 bubbles DGill016, Sep 19, 2016 | Read review
“Higher floors are a little quieter as the second floor is both business rooms and the gym so some traffic pretty late at night.”
 of 5 bubbles 123RobinB, Aug 25, 2016 | Read review
“Stay away from handicapped rooms if you aren't handicapped due to pest infestation”
 of 5 bubbles FredFStone, Jul 12, 2016 | Read review
“They are all good rooms”
 of 5 bubbles TheRichard26, Oct 28, 2015 | Read review
“Wifi and TV channels doesn't always work in every room.”
 of 5 bubbles 134amyj, Aug 17, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question