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This is the second time I have stayed at the Newgarden Inn, and it is overall a good hotel. However, this time, I got irritated at something that is easy to fix. The day I moved in, I went to the area where the luggage...More
They first book me a room here than had to move me because the school house wanted me to be closer I’m walking distance to school and the dfac , now I’m at the Steindam apartments , go to be the most ghetto part to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel)Responded April 23, 2018
I acknowledge your feedback and thank you for making us a part of this trip to Fort Knox. We endeavor to make sure our guests are satisfied with everything we provide but I'm sorry to make you uncomfortable with wall crack, plumbing, and...More
Our accommodations were wonderful. We had a roomy apartment-style area with a full kitchen. Spacious and comfortable. Folks at check-in were very helpful. Would easily return. There were no problems at all.
I planned a night in Elizabethtown KY on a long trip. I didn't expect much of Army lodging but decided to chance it after seeing I could save $35 - $50 from downtown hotels. I was pleasantly surprised. The Inn was clean, updated and appointed....More
We stayed in an efficiency room for 9 days. First we found waiting for us a spider web in the bathroom, then we noticed the fiberglass tub had been patched poorly and was quite slick where the patch was. The sink was scratched and stained,...More
Thank Sue P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel)Responded August 25, 2017
Hi Sue P,
Thanks for choosing the Holiday Inn Express Newgarden Inn Army Hotel for your lodging needs, we're glad to have hosted your stay. It's disconcerting to learn that the accommodations we provided fell below your expectations. On behalf of the team, please accept...More