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BEST WESTERN Inn Florence

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BEST WESTERN Inn Florence
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581 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Minneapolis
Reviewed 1 week ago

Hotel was under renovations during our stay. I only heard the work being completed once, and that was after 9am on a Friday, at a very reasonable time. Room was clean and recently renovated. Breakfast was minimal but sufficient. A leak from the ceiling happened in the lobby during one of our mornings, but was being attended to immediately. Our...

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Helpful?
1Thank J R
Chciago, United States
Reviewed 1 week ago

A nice, convenient place to stay while on the road. Easy to get to restaurants and gas stations in the area. Easy to find off the Interstate. Remodeling underway when we stayed (Feb. 2017) but not disturbing.

Review collected in partnership with Best Western
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Helpful?
1Thank George G
Randolph
Reviewed 2 weeks ago

We arrived late at night on a business trip with 2 rooms rented. One room the door was open and the bathtub was running. The other room the heat was never turned on so our room was freezing cold. In one of the rooms the sink was not in the bathroom where the toilet was located. The breakfast was nothing...

Review collected in partnership with Best Western
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Helpful?
Thank 407stacyb
BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review

Dear Stacy! Thank you for taking time to write a review about our hotel. It saddens me that your stay with us was not as pleasant as our staff would hope. I have shared your feedback with both maintenance and breakfast departments in order to improve their performance in the future. Sincerely, Anna Yershova

Florence, SC
Reviewed 2 weeks ago

Stopped in after a Nahko and Medicine For The People concert in Covington KY at the Madison, late arrival. Everything was fine, appreciated the value! Breakfast offering was fare, we opted to get the road and look for a Cracker Barrel!

Review collected in partnership with Best Western
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Helpful?
Thank Tracy C
BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review

Hello Tracy, Thank you so much for submitting your review! We appreciate your positive feedback. Hopefully, you will choose to stay with us again on your next visit to Kentucky and try our breakfast; we are constantly working on improving it and adding new menu choices. Sincerely, Anna Yershova

Anniston, Alabama
Reviewed January 9, 2017

Traveling through and needed a place for the niight found this hotel and decided to stop. Clean and a good price they are remodeling on the first floor and that was no problem. The check in was easy and they had a helpful staff.

Review collected in partnership with Best Western
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Helpful?
Thank mechanic1987
BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your...

Knoxville, Tennessee
Reviewed January 3, 2017

Breakfast was lacking in variety. Bed was comfortable. Picture quality on television was poor - better quality on cell phone. The room temperature was not ideal but was tolerable. Staff was polite. Slightly overpriced in my opinion.

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Helpful?
1Thank hillaryatc
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Thank you for your review. We apologize your stay was not perfect. All of the issues will be addressed and fixed. Next time your in our area, we hope you stay with us again so we can exceed your expectations! Sincerely, Kelsey Pyke

Texarkana, United States
Reviewed December 31, 2016

Dirty/moldy grout in bathroom. Dark bathroom needs brighter light and quieter exhaust fan. Sounds like a large motor. Needs more light at the sink. Sink drainage is extremely slow. Room is tiny and the new furniture is too large for the room. Table and chairs not serviceable as it is almost impossible to maneuver the chairs so as to eat...

Review collected in partnership with Best Western
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Helpful?
Thank Sandy R
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon, We sincerely apologize for the inconveniences with your stay. Best Western wants nothing more than for you to feel at home every time you stay with us. It is in our best interest to fix these problems so next time you come to Florence, we can exceed your expectations! Thank you. Sincerely, Kelsey Pyke

Verona, Kentucky
Reviewed December 31, 2016

Visiting relatives in cities nearby I booked a room for several nights for my daughter. Room was clean, bed was comfortable and hotel was right off I75 and minutes from everywhere she needed to go. I compared several hotel rates in area and chose this one as I knew of their reputation and location was ideal.

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Helpful?
Thank Dana O
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

We are thrilled that you enjoyed your stay with us! Hoping to see you again in the future, have a lovely day. Sincerely, Kelsey Pyke

Myrtle Beach, United States
Reviewed December 17, 2016

The motel was not listed on the interstate. We only saw it after we past the exit. We doubled back to stay there. The price was high for the amenities and area. Location was away from everything. Not enough nieces at breakfast.

Review collected in partnership with Best Western
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Helpful?
1Thank James F
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

It is in our sincerest apologies that you were not fully satisfied with your stay at Best Western. We will be looking into what we can do to make your next stay with us perfect. Have a great rest of your day, we hope to see you again!

Beaumont, Texas
Reviewed December 17, 2016

Convenient to CVG (10 min drive). Clean room, good shower head (reachable, adjustable), comfortable bed with douvet, excellent wireless service. Staff OKed late checkout with no hassle. Breakfast only OK - powdered? eggs, etc.

Review collected in partnership with Best Western
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Helpful?
Thank Randy3385
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Thank you for you review. It is a pleasure knowing your stay at our hotel met your needs. Hoping to see you again in the future, have a lovely day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more   less 

Additional Information about BEST WESTERN Inn Florence

Address: 7821 Commerce Drive, Florence, KY 41042-1569
Location: United States > Kentucky > Florence
Price Range: $87 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inn Florence 3*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Hotels.com and Travelocity so you can book your BEST WESTERN Inn Florence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Florence
Florence Best Western
Hotel Style:
#1 Green Hotel in Florence
#3 Romantic Hotel in Florence
#3 Business Hotel in Florence
#6 Family Hotel in Florence
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Inn Florence staff and other travelers.
6 questions
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Linton
5 months ago
Ohio
Wylie, Texas
8 months ago
Toronto, Canada
10 months ago

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Questions? Get answers from BEST WESTERN Inn Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we were placed in handicap accessible without being asked or informed.”
 of 5 bubbles hillaryatc, Jan 3, 2017 | Read review
“We asked for a quite room and was given a room on the 3rd floor.”
 of 5 bubbles J9038TVmichaelr, Nov 30, 2016 | Read review
“One of the accessible rooms has a great roll in shower.”
 of 5 bubbles 32phyllism, Sep 3, 2016 | Read review
“We stayed on the 1st floor (109) was close to lobby and across from the exercise room. Great room”
 of 5 bubbles Maddluv66, Jul 27, 2016 | Read review
“Even numbered rooms face away from the highway, and seem to be quieter.”
 of 5 bubbles curtis_julianne, May 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question