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Econo Lodge

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633 Donaldson Rd., Erlanger, KY 41018
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1 room 1 adult
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23 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 21, 2015 via mobile

I started staying here a cpl hrs ago and continue to come back. The staff and management are professional and curtious and always get me ready in a timely matter. The rooms always look neat and clean and as of a few mos. Ago the room have new and modern bedding, looks great. I sleep well and wake refreshed. I... More 

Helpful?
Thank Desiray S
sanjay p, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for giving us a five star rating and for being our loyal guest! I am glad that you appreciated our staff's excellent customer service and great accommodations. Thank you for your recommendation and we are looking forward for your next visit with us! More 

1 review
4 of 5 stars Reviewed December 20, 2015 via mobile

The staff are very friendly, they do a very good job of keeping the rooms clean and neat and always accommodate anything needed. In a good location next to a speed way and close to restiraunts I would recommend staying here if ur ever in the Erlanger area.

Helpful?
Thank William H
sanjay p, Guest Relations Manager at Econo Lodge, responded to this review

I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our clean accommodations, excellent customer service and accessible location. Thank you for staying with us and we are looking forward for your next visit with us! More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed December 18, 2015

The staff works very hard to make your stay whatever you want it to be. I've enjoyed their hospitality for years and never been disappointed this particular trip, I needed some peace and quiet to sleep recovering from dental surgery. Mission successful. It's not the Taj Mahal but Pina and Sonje work very hard on maintenance and improvements. Flat screens... More 

Helpful?
Thank Jim K
sanjay p, Guest Relations Manager at Econo Lodge, responded to this review

I am glad to know that you appreciated all our efforts in providing you an excellent customer experience! We are happy that we have exceeded your expectations. Thank you for your business and we would love to have you back! More 

Lexington, Kentucky
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 27, 2015

Seedy. Here are some more words: it's in a shady part of town (town?) and there's a seemingly abandoned building across from it where there appears to be no electricity yet people are sitting out having a barbeque. The hotel is not conveniently located, and half of it is located down a hill and around the side. They were "remodeling"... More 

Helpful?
1 Thank millzar
sanjay p, Manager at Econo Lodge, responded to this review

I am very sorry to hear of the experience you had during your stay. Customer satisfactions is important to us and it is valued guest like you that provide us with feedback to see the areas we can improve in. Remodeling is taken place and i apologize for the mess. I hope that you would give us a second chance... More 

Travelers are raving about these Erlanger hotels

Erlanger, Kentucky
1 review
4 of 5 stars Reviewed June 17, 2015

I recently stayed here just needed a night away from home. When i arrived, staff was very helpful and friendly. I wanted a quiet room which i did get lots of rest it was very quiet around my room. I had free breakfast in the morning, biscuits and gravey was very delicious. I was completely happy with the clean, quiet,... More 

Helpful?
Thank ella p
sanjay p, General Manager at Econo Lodge, responded to this review

Thanks you for your feedback on your recent visit with us. It is a pleasure to hear you were happy with room and service recieved during your stay with us. I will be passing the comments along with staff as encouragement as we continue to strive for our best service. Again, thank you and we hope to see you again... More 

1 review
5 of 5 stars Reviewed June 16, 2015 via mobile

On a recent trip i had the pleasure of spending a night at the Econo Lodge! As soon as i walked in the staff was very warm And welcoming. I was told of their breakfast in the morning and my FREE wifi code was already given to me. When i walked in my room it was smelling fresh and clean... More 

Helpful?
Thank Kotechakc
sanjay p, General Manager at Econo Lodge, responded to this review

Thank you for your feedback on your recent visit. We are always happy to hear that our valued guest are satisfied. We will use your response as encouragement to our team as we continue to strive for our best service. Again, thank you for your feedback and we hope to see you again on your next stay in our area. More 

1 review
1 of 5 stars Reviewed April 29, 2015 via mobile

We do not recommend this hotel. We recently stayed here, and had a do not disturb sign on our door. We thought it would be safe to leave my purse in our room while we were out. Upon our return, we noticed a credit card was stolen from my wallet (which was used at a local gas station), and my... More 

Helpful?
Thank rbcox
sanjay p, Manager at Econo Lodge, responded to this review

I am very sorry to hear of your experience during you stay with us.We take complaints like this very seriously and take correct actions to correct the issue. We have taken measures to correct the problem and we would hope you would give us a second chance on your next stay in our area. Again thank you for being a... More 

Whitby, Canada
1 review
1 of 5 stars Reviewed April 20, 2015

REALLY - main adjective - disgusting. The place could be on antique road show - can't remember the last time I watched an ancient Phillips 19" Phillips TV (they were in every motel 30 years ago. Burn marks in the furniture and the bed linen - really, we asked for a smoking room but that doesn't justify conditions. Once white... More 

Helpful?
Thank AL H
sanjay p, Front Office Manager at Econo Lodge, responded to this review

I would like to thank you for taking the time to complete our survey. I am sorry that you were unsatisfied with your room. We take guest satisfaction very seriously and we are working hard to update our rooms. We have many renovations in progress and hope that you may give us another chance on your next stay in our... More 

1 review
3 of 5 stars Reviewed March 21, 2015

The back of the bathroom door was dirty, there were white stains on the chairs and water stains on the ceiling and walls.Also the fan in the bathroom which you can not turn off without turning the bathroom light off is extremely loud and we could here the fans going from other rooms most of the night. We caught a... More 

Helpful?
Thank jhenna b
sanjay p, Front Office Manager at Econo Lodge, responded to this review

I would like to thank you for taking the time to complete our survey. I am very sorry to hear you were unsatisfied with your stay with us. It is customers like you that give us constructive feedback that allows us to know where improvements can be made. We will be using your feedback as we strive to improve guest... More 

Sevierville, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 9, 2014

Negative: Items left in fridge from previous guests Mirrors dirty Toilet had hairs on it Toilet continues to run off and on No hot water in shower, but scalding in the sink Mold on shower curtain Black and Pink mold on back of bathroom door Sink drain stopper doesn't work Positive: NO BUGS Good Internet Cold AC Fluffy New Towels... More 

Helpful?
Thank Jessica I
sanjay p, Front Office Manager at Econo Lodge, responded to this review

Thank you for taking the time and writing a review on Tripadvisor. I want to thank you for taking the time letting us know where we need to improve it is guests like yourself that allow us onto the right path for success. We are taking the correctional actions to ensure that our guests in the future do not have... More 

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