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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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Traveler (210)
Room & Suite (114)
Dining (10)
Overview
  • Excellent37%
  • Very good29%
  • Average19%
  • Poor10%
  • Terrible5%
Travelers talk about
“omelet”(73 reviews)
“the river”(147 reviews)
Free Wifi
Parking
Breakfast included
Heated pool
Non-Smoking Hotel
Room Service
Suites
3 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Apr 29Apr 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,366)
There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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All reviewsomeletevening receptionthe rivermade to order breakfastmanagers receptionfree happy hourcomplimentary breakfasta river view roomparking garagelocation is greatacross the bridgeconvention centerself parkreds gamenewport aquariumemmybird
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371 - 375 of 1,357 reviews
Reviewed August 14, 2016

very inconvenient stay. Room was sub-par and had terrible smell. Room temp was 81 and was not cooling down. Quality of the room was not to standard for the price paid. Called the engineer to fix the AC condition and said they did but it...More

Review collected in partnership with Embassy Suites Hotels
Thank Viral M M
Response from ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)Responded September 18, 2016

Hello Viral M M: I sincerely apologize that we were not able to provide you with the quality of product and service you deserve during your recent stay with us. Please know that what you experienced is not typical of our hotel. We are constantly...More

Reviewed August 12, 2016

Booked this hotel for a family trip to Cincinnati to visit family and local attractions. While the property was convenient for us and met the need, it is not up to Embassy Standards. We found it more on the order of a upgraded Hampton or...More

Thank Frank H
Response from ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)Responded September 18, 2016

Hello Frank H: I truly appreciate your for your comments regarding a recent visit to our hotel. Exceeding your expectations is our primary goal. I am sorry if we fell short and please know that I have brought your comments to the attention of my...More

Reviewed August 11, 2016

We were upgraded to a room with a view of downtown Cincinnati, based on being a Hilton Honors member, and received some bottled water at check-in. I travel a lot and did't feel the room was outdated, although the common areas felt that way. There...More

Thank Charles B
Response from ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)Responded September 18, 2016

Dear Charles B- Thank you for your kind review! We truly appreciate your business and your trust in our hotel. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the...More

Reviewed August 11, 2016

We had not stayed in an Embassy Suites hotel for many years and was quite pleased. We did not realize there was an evening reception and that was very nice. It was nice to stay across the river from Cincinnati and look at the skyline...More

Review collected in partnership with Embassy Suites Hotels
Thank Linda M
Response from ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)Responded August 29, 2016

Wow, what a great review! We truly appreciate your business and your trust in our hotel. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Embassy Suites by Hilton...More

Reviewed August 10, 2016

The parrot, Emmy, is the one great thing the hotel does have going for it. Check in clerks okay but "bellhop", valets, doormen... unsure which title...but all lack good manners, friendliness, and most of all ambition. Watched me pull and struggle with large suite but...More

Thank cm19702016
Response from ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)Responded September 18, 2016

Hello cm19702016: I appreciate your comments regarding your recent visit to our hotel. Exceeding your expectations is our primary goal. I am very sorry if we fell short and please know that I have brought your comments to the attention of my leadership team for...More

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$176 - $277 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$176 - $277 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (210)
Room & Suite (114)
Dining (10)
Pool & Beach (7)
Business Center & Event Rooms (18)
Questions & Answers
Ask a question
vfl77
May 12, 2017|
AnswerShow all 2 answers
Response from bikeboy62 | Reviewed this property |
They have a self parking deck under the hotel. It is $10 per day. You get a ticket when entering the deck. When checking in to the hotel give them this ticket and they scan it and add it to your room charge but it then is... More
0
Votes
vfl77
May 12, 2017|
AnswerShow all 2 answers
Response from Jeff K | Property representative |
That is not a problem at all, just make sure to hold on to your ticket you receive when you enter the garage attached to the hotel. We will validate that ticket for you at the front desk when you get back from the game and... More
0
Votes
Andrea H
May 10, 2017|
AnswerShow all 3 answers
Response from Jeff K | Property representative |
We do not have any balcony rooms other than the presidential suite
0
Votes
Room Tips
"Stay elsewhere if you have a choice."
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"I was on 5th floor in the corner, on the city side, but no excess traffic noise to note."
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"River view"
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"They offer special services for an additional amount."
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