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Comfort Inn & Suites Benton

2.5 of 5
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173 Carroll Road, Benton, KY 42025
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1 room 1 adult
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Comfort Inn & Suites Benton
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52 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015 via mobile

The room was nice but it was supposed to be a non smoking room, the clerk assured us it was but we could smell it and now our clothes smell like smoke. Very disappointing. Additionally, the hot water for tea tasted like coffee.

Helpful?
Thank Lisa B
Patience H, General Manager at Comfort Inn & Suites Benton, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us... More 

Lawrenceburg, Kentucky
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 16, 2015

This place represented its flag fine & dandy. Room was clean and bed was comfortable. Take note - there is evidently no elevator to the 2nd floor. Not a problem for us - but worth noting if you have a lot of luggage. But I must also mention, the person at the desk asked if we needed any help with... More 

Helpful?
Thank ukcats77
Patience H, General Manager at Comfort Inn & Suites Benton, responded to this review

Dear Guest, Thank you so much for your positive comments. My staff and I thank you for your kind words. We strive daily to go above and beyond for all of our guest. We are glad you enjoyed your stay and hope to see you at a future stay in our area. Sincerely, Patience Hightower General Manager Comfort Inn &... More 

Nashville
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 7, 2015

This motel was quiet and clean.The staff are polite and professional.Near Kentucky and Barkley lakes area.Antique and quaint shops located in downtown Benton.Indoor all season pool.Reasonably priced rates.

Helpful?
Thank Debbie W
Great Falls, Montana
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2015

We had been traveling from Montana to Nashville, TN and on our final night we stopped here in Benton, KY for some much needed rest and were so thrilled. The room was VERY large, clean, nicely decorated and was a very nice break to a long few days of travel. The bed was comfortable, the bathtub was jetted, they offered... More 

Helpful?
Thank MysteryDrive
Paducah
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 28, 2015 via mobile

I usually love staying at this place until my husband and I got charged for 2 rooms on Dec 30 2014 The company we worked for notified us and then I proceeded to notify the hotel. I first spoke to a Natasha and then she had another manager call me the day after, she was very pleasant and advised that... More 

Helpful?
Thank LynnDurbin
Patience H, General Manager at Comfort Inn & Suites Benton, responded to this review

Thank you for taking the time to complete a review regarding your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our individual hotel had nothing to do with any of your points being removed. Card holder services contacted us about the account being fraudulent. In compliance with... More 

Enon, Ohio
Level Contributor
192 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 27, 2015 via mobile

This was a very good pick traveling across the I69 corridor. Plenty of space for RVs and other trucks. A few restaurants nearby. And the staff are friendly w/ a clean hotel to accommodate your almost every need.

Helpful?
Thank Benjamin B
Patience H, General Manager at Comfort Inn & Suites Benton, responded to this review

Thank you for giving a review with such positive feedback! We love any type of feedback and when it's positive we understand that we are doing a great job. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and... More 

madisonville,ky
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 4, 2015

very quiet place, with friendly staff, spent new years eve here with my hubby, it was nice & clean, nicely decorated for the Christmas season, it has no elevator, but we kind of liked the staircase , gave it an old school feel, but the rooms was modern, we had to change rooms ,because our heater was not working, but... More 

Helpful?
Thank lovingroadtrips
Patience H, General Manager at Comfort Inn & Suites Benton, responded to this review

We would like to thank you so much for taking the time to write a review about your recent stay at our hotel. Feedback from our guests is important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We were very glad you enjoyed your stay and we look forward to... More 

Milwaukee, Wisconsin
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 18, 2014 via mobile

The staff was friendly. The room was a bit on the small side, but was clean. The bed was comfy. Breakfast was average. The hotel was quiet despite being close to the interstate. There are several food choices in the immediate area. Land Between the Lakes is a short drive.

Helpful?
1 Thank motorcycle t
Patience H, Manager at Comfort Inn & Suites Benton, responded to this review

Thank you for taking the time to write a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you again for staying with us and we look forward to seeing you in the future. Appreciatively, Patience Hightower More 

Burleson, Texas
Level Contributor
92 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 13, 2014 via mobile

I made reservation on line and had no way to know that there was no elevator. I'm 67 years old and have had both knees replaced. I can not climb 2 flights of stairs carrying luggage. I was forced to settle for a lesser room for the same price.

Helpful?
Thank BigO857
Laura H, Manager at Comfort Inn & Suites Benton, responded to this review

Thank you so much for your feedback. We sincerely apologize for falling short from your expectations and we will strive to make your next stay better. We are in the planning to get an elevator at our building in the short future and we hope that you choose us again the next time you are in the area. Thank you... More 

St Louis
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed August 25, 2014

Very nice hotel, and pet friendly. The clerk that helped had a nice sense of humor as I was razing her about the dogs we brought if they were able to go to the breakfast and swim in the pool!. Room was clean and had all the amenities of a modern hotel. Breakfast was really nice and even had hot... More 

Helpful?
Thank bike1962
Laura H, Manager at Comfort Inn & Suites Benton, responded to this review

Thank you so much for the wonderful review! We try very hard to keep a clean comfortable hotel for our guests. The staff and I take pride in the hotel, as well as the services we provide. Thank you for choosing to stay with us! We hope that you choose us again next time you are in our neck of... More 

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