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Embassy Suites by Hilton Kansas City-Overland Park

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10601 Metcalf Ave At I-435, Overland Park, KS 66212-1817
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Traveler (81)
Room & Suite (32)
Dining (3)

About

#17 of 39 hotels in Overland Park
Location
Cleanliness
Service
Value
Conveniently located just off the I-435 in the south Kansas business district, the Embassy Suites Kansas City – Overland Park hotel near Sprint World Headquarters and Corporate Woods, offers you all the space you need for work, family and to relax. Complimentary hotel shuttle service, Monday-Thursday, and $5.00 per person/ride, Friday through Sunday, within a 5-mile area for business, exploring local attractions or nearby great shopping. Enjoy spacious king-sized bed, two-room suites and a complimentary cooked-to-order breakfast each morning. Unwind at the complimentary Evening Reception in the relaxing surroundings of our Overland Park hotel. The open-air atrium is the perfect place to sip a coffee and catch up with work or chat with friends.Stay connected in the 24-hour business center using high-speed internet access. Host your next business meeting at the Embassy Suites Kansas City – Overland Park hotel in flexible function spaces and conference rooms.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Paid internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,126Reviews2Q+A88Room tips
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Popular mentions
Maybe it was because this was the end of a 7 day, 18 state long-ass road trip, but I was disappointed in this stay, which was surprising because of all the hotels we stayed at this was the only one to offer a manager's reception and a made to order breakfast instead of a doggie bag. The staff, like the staff in every other place we stayed, was very nice and friendly, the water pressure was ok, and the bed was comfortable. The first impression of the room was that it smelled just like tequila, so they must have been using a sanitizer made by a distiller. The furniture was ok except for the couch which was actually missing the cushions that go on the back of it. The room was not what I'd reserved: I requested and was confirmed a premium King suite and we were put in a normal king suite. No, I did not go to the management to get the correct room. Why, you ask? Because by the time I'd figured out we didn't get what we'd reserved it was at the end of a 10 hour drive and we'd already unpacked a bit of our stuff, and we were too tired to care enough to repack everything, go to the front desk and move to a new room. In addition, for whatever reason the premium suite was listed as the same price as the room we were given (which was why I chose it in the first place, because, hello - snacks!), so it wasn't like we'd paid extra. I hesitated to bring it up in this review but it seemed important to do so, but let me emphasize that I didn't offer them the chance to make it right. We were just too tired. Maybe because of all the Covid stuff going on, but all the beautiful plants that normally populate their planters in the reception area were either dying or completely missing so you were left to look at dirt. We didn't go to the manager's reception because there was a large number of people there and it was too many people in the area to maintain social distancing. I do wish that we could have taken part in their made to order breakfast because it looked promising - instead of being served buffet style they came to take your order and brought it to your table. We were pushing to get on the road by 6:00 am, get out of Kansas City and beat the work traffic though, and didn't have the time to wait for it to be cooked. It's a shame because this was the best option we'd seen at any of the hotels during the entire trip.
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Don’t stay here, I stayed in the presidential suite! It had not been cleaned in a very long time the sink in the bedroom with the tub had no running cold water, the sink was filthy as well as the tub. I went because I was having a medical procedure early the next morning, got in late went straight to bed. I have pictures. Thank God there was a shower in the other bathroom.when I advised the front desk they stated oh rereally, then offered 5000. Points it’s a pandemic so to assure a room has been cleaned should be a BIGpriorty. Don’t stay there
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Simply put, the hotel was not renovated. I was under the impression that it was, it was not. The rooms were very outdated. The furniture was either ripped, stained or both. Certain channels did not come in on the tv. The construction noise from upstairs kept my children up and left us with no hot or running water. The breakfast could have been better.
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Review collected in partnership with Embassy Suites Hotels
Response from Embassy10601, Guest Relations Manager at Embassy Suites by Hilton Kansas City-Overland Park
Responded Mar 17, 2020
We do sincerely apologize in any way if we led you to believe that our rooms are fully renovated at this time. We are only 45 percent completed on this renovation project. With that in mind we sincerely apologize for any lack of service or comforts you did not receive during your stay with us. This is not typical of our hotel. Once again, we sincerely apologize.
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Visible black mold, unresponsive night staff, extremely loud renovations, poor remodel work is noticeable everywhere, extremely filthy pool area. Honestly, stay somewhere else. Especially if you have a sensitive respiratory system.
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Review collected in partnership with Embassy Suites Hotels
Response from Embassy10601, Guest Relations Manager at Embassy Suites by Hilton Kansas City-Overland Park
Responded Mar 17, 2020
We extremely apologize for your stay with us. We thank you for your sincere comments about the visit that will make us grow and prepare for future guest. Once again, we apologize during these trying times at our hotel.
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This hotel is going through remodeling. I was excited to get a newly remodeled room. Except the room wasn't clean, with dry wall dust and scraps of cardboard all over, and not finished, with an old couch with a tear in the cushion still in the room. Smaller things, like I had no lotion or extra toilet paper roll, and the k-cups for the new Keurig had no caffeinated coffee. Called the front desk about the coffee, and received the old style pods. I've stayed here before and it was fine, but this time felt a bit discombobulated from the renovations, which are still ongoing. It'll be great once it's fully done, but I'm not sure if stay again until it is done.
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Review collected in partnership with Embassy Suites Hotels
Response from Embassy10601, Guest Relations Manager at Embassy Suites by Hilton Kansas City-Overland Park
Responded Mar 8, 2020
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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PRICE RANGE
$93 - $176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites kansas city-overland park hotel overland park, embassy suites overland park, overland park embassy suites
LOCATION
United StatesKansasOverland Park
NUMBER OF ROOMS
199
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Frequently Asked Questions about Embassy Suites by Hilton Kansas City-Overland Park
Which popular attractions are close to Embassy Suites by Hilton Kansas City-Overland Park?
Nearby attractions include Bury the Hatchet (0.2 miles), Tick Tock Escape Rooms (0.6 miles), and iFLY Indoor Skydiving - Kansas City (0.4 miles).
What are some of the property amenities at Embassy Suites by Hilton Kansas City-Overland Park?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Embassy Suites by Hilton Kansas City-Overland Park?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Kansas City-Overland Park?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Embassy Suites by Hilton Kansas City-Overland Park?
Conveniently located restaurants include Korma Sutra, Jose Pepper's, and Carrabba's Italian Grill.
Are there opportunities to exercise at Embassy Suites by Hilton Kansas City-Overland Park?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Kansas City-Overland Park?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Kansas City-Overland Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Kansas City-Overland Park?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton Kansas City-Overland Park?
Many travelers enjoy visiting Sam's Club, Lenexa, Kansas (3.7 miles).
Is Embassy Suites by Hilton Kansas City-Overland Park accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.